Customer Account Manager - Roanoke, VA

Advance Auto Parts Inc.; United States; On-site; USD 57,000 - 70,000; Full time

Benefits offered by this job

Sales commission

Health benefits

Career advancement opportunities

Job summary

Advance Auto Parts Inc. is seeking a Customer Account Manager to drive sales and profitability for automotive repair shops and commercial customers. The role focuses on coordinating with district leaders, visiting accounts, and implementing programs to meet targets.

The CAM will maintain account activity records, communicate with store teams, and provide market insights. Strong English communication, MS Office, and a proven sales background are essential for success.

Qualifications

• Working knowledge of Advance products and services to meet customer needs.
• Knowledge of the APAL system, including Inventory Management and commercial account paperwork.
• Understanding of automotive systems and aftermarket products.
• Speak and write English; Spanish a plus; communicate effectively with customers and colleagues.
• Strong written and verbal communication; ability to write reports and manuals.
• Microsoft Word and Excel proficiency; PowerPoint preferred.
• Ability to analyze business reports including P&L statements.
• Willingness to travel overnight occasionally.
• Proven sales track record with 3–5 years related selling experience.

Responsibilities

• Collaborate with District Leaders and GMs to meet goals for assigned accounts.
• Implement and support Commercial Sales programs.
• Visit accounts, perform sales calls, and tailor approaches to customers.
• Maintain database of account call activity and outcomes.
• Coordinate with Store Team to ensure product availability and timely delivery.
• Provide feedback on competitive information and merchandising ideas.
• Support development and retention of Commercial Parts Pros.
• Be a team player and assist in other functions as needed.

Skills

Product knowledge

APAL system

Inventory management

Automotive knowledge

English proficiency

Communication skills

Microsoft Excel

Sales experience

Education

High School diploma or GED

Associate degree preferred

Tools

Word

Excel

PowerPoint

Job description

Job Description

What is a Customer Account Manager (CAM)? At Advance Auto Parts, a Customer Account Manager (CAM) sells or oversees the selling of automotive products for repair or distribution to automotive repair shops and other commercial businesses. The CAM must be committed to inspiring our team, helping our customers succeed, and growing the business and profitability with integrity.

Key Duties and Responsibilities

• Work with District Leaders, General Managers and other key personnel to achieve all agreed upon goals for assigned accounts
• Implement new Commercial Sales programs, as well as support current programs
• Visit assigned accounts, making sales calls and developing approaches that best position products, services, or ideas; identify and meet the needs of commercial customers.
• Maintain database of account sales call activity, etc.
• Proactively communicate with Store Team on a regular basis to ensure that customer expectations concerning product availability, accuracy, and delivery timelines are realistic and being met
• Provide feedback and input to business partners regarding competitive information, merchandising suggestions, and other services to strengthen the market position of the company
• Partner in the development and retention of Commercial Parts Pros to support the Advance plan for internal growth and career opportunities
• Demonstrate an eagerness to be a team player and assist in other functions as assigned by Region and Area leaders and as needed, including, but not limited to: cleaning, organizing, stocking, operating POS equipment, truck loading/unloading, etc.

Essential Job Skills

• Working knowledge of Advance products and services and the ability to market those products and services to meet customer need
• Working knowledge of the APAL system, including Inventory Management and processing of Commercial account paperwork
• Working knowledge of automotive systems and traditional automotive aftermarket
• Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers and upper management
• Strong presentation and verbal and written communications skills, including ability to write reports, business correspondence and procedural manuals
• Use Microsoft software effectively (Word, Excel required – PowerPoint preferred)
• Calculate figures and amounts such as discounts, percentages, sales increases, and gross profit percent
• Ability to review and analyze business reports, such as profit and loss statement (P&L)
• Think strategically, analyze issues and options, and effectively manage and facilitate change
• Ability to work an assortment of days, evenings, and weekends as needed
• Ability to travel overnight occasionally
• Proven sales track record with 3-5 years related selling experience.

Education

High School diploma or general education degree (GED) Associate’s degree or equivalent from a two-year college or technical school preferred

Certificates, Licenses, Registrations

Must have a valid driver's license and be fleet safety certified. ASE certification preferred, but not required

Physical Demands

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the Team Member is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The Team Member must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the Team Member is occasionally exposed to wet and/or humid conditions; moving mechanical parts; high, precarious places; toxic or caustic chemicals; outside weather conditions; extreme cold; extreme heat; risk of electrical shock; explosives; and vibration. The noise level in the work environment is usually moderate.

Position is eligible for sales commission based on individual or store performance.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class. We comply with all applicable federal, state, and local laws.

Compensation Range

The good faith estimate for this role is between 57,400.00 USD and 70,300.00 USD salary for a new team member. The rate offered depends on a number of factors, including geographic location, experience in retail, automotive knowledge, education, leadership roles, and other skillsets ideal for this position and shift differential (if applicable).

Benefits

Advance Auto Parts offers a comprehensive health and wellness benefits program to improve the way of life for our Team Members and those who mean the most to them: their families. Find out more by visiting: Advance Auto Parts-Home California Residents click below for Privacy Notice: https://jobs.advanceautoparts.com/us/en/disclosures Advance Auto Parts, Inc. is a leading automotive aftermarket parts provider that serves both professional installers and do-it-yourself customers. As of October 5, 2024, Advance operated 4,781 stores primarily within the United States, with additional locations in Canada, Puerto Rico and the U.S. Virgin Islands. The company also served 1,125 independently owned Carquest branded stores across these locations in addition to Mexico and various Caribbean islands. Additional information about Advance, including employment opportunities, customer services and online shopping for parts, accessories and other offerings can be found at www.AdvanceAutoParts.com.