Customer Account Manager - Kenosha, WI

Advance Auto Parts Inc.; Burlington (WI); On-site; USD 42,000 - 66,000; Full time

Job summary

Advance Auto Parts Inc. is seeking a Customer Account Manager (CAM) to grow automotive product sales for repair shops and commercial customers. The CAM will work with district leaders and store teams to meet goals and implement commercial programs.

Responsibilities include visiting accounts, providing product solutions, maintaining account activity data, and communicating with stores to ensure availability and timely delivery. Strong English and MS Office skills required.

Qualifications

• High School diploma or GED required; Associate's degree preferred.
• 3–5 years of proven sales experience.
• Must have valid driver's license and fleet safety certification; ASE preferred but not required.

Responsibilities

• Sell or oversee sale of automotive products to repair shops and commercial customers.
• Visit assigned accounts and develop approaches to position products and services.
• Maintain database of account activity and sales calls.
• Coordinate with store teams to meet product availability and delivery timelines.
• Provide feedback to partners on merchandising and competitive information.
• Travel overnight occasionally as needed.

Skills

Sales experience

English communication

MS Excel

MS Word

Microsoft PowerPoint

Customer relationship

Education

High School diploma or GED

Associate's degree preferred

Tools

APAL system

Inventory Management

Job description

Job Description

What is a Customer Account Manager (CAM)?

At Advance Auto Parts, a Customer Account Manager (CAM) sells or oversees the selling of automotive products for repair or distribution to automotive repair shops and other commercial businesses. The CAM must be committed to inspiring our team, helping our customers succeed, and growing the business and profitability with integrity.

Key Duties and Responsibilities

• Work with District Leaders, General Managers and other key personnel to achieve all agreed upon goals for assigned accounts
• Implement new Commercial Sales programs, as well as support current programs
• Visit assigned accounts, making sales calls and developing approaches that best position products, services, or ideas; identify and meet the needs of commercial customers. Maintain database of account sales call activity, etc.
• Proactively communicate with Store Team on a regular basis to ensure that customer expectations concerning product availability, accuracy, and delivery timelines are realistic and being met
• Provide feedback and input to business partners regarding competitive information, merchandising suggestions, and other services to strengthen the market position of the company
• Partner in the development and retention of Commercial Parts Pros to support the Advance plan for internal growth and career opportunities
• Demonstrate an eagerness to be a team player and assist in other functions as assigned by Region and Area leaders and as needed, including, but not limited to: cleaning, organizing, stocking, operating POS equipment, truck loading/unloading, etc.

Essential Job Skills Necessary for Success as a CAM

• Working knowledge of Advance products and services and the ability to market those products and services to meet customer need
• Working knowledge of the APAL system, including Inventory Management and processing of Commercial account paperwork
• Working knowledge of automotive systems and traditional automotive aftermarket
• Speak and write English (Spanish a plus); communicate effectively and build strong relationships with customers, peers and upper management
• Strong presentation and verbal and written communications skills, including ability to write reports, business correspondence and procedural manuals
• Use Microsoft software effectively (Word, Excel required - PowerPoint preferred)
• Calculate figures and amounts such as discounts, percentages, sales increases, and gross profit percent
• Ability to review and analyze business reports, such as profit and loss statement (P&L)
• Think strategically, analyze issues and options, and effectively manage and facilitate change
• Ability to work an assortment of days, evenings, and weekends as needed
• Ability to travel overnight occasionally

Prior Experiences that Set a CAM up for Success

• Proven sales track record with 3-5 years related selling experience.

Education

• High School diploma or general education degree (GED)
• Associate's degree or equivalent from a two-year college or technical school preferred

Certificates, Licenses, Registrations

• Must have a valid driver's license and be fleet safety certified.
• ASE certification preferred, but not required

Physical Demands

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the Team Member is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The Team Member must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100

pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Position is eligible for sales commission based on individual or store performance.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age national origin, religion, sexual orientation, gender identity, status as a veteran and basis of disability or any other federal, state or local protected class. We comply with all applicable federal, state, and local laws.