Customer Account Coordinator

International Paper Company; Putnam (CT); Sur place; USD 48 000 - 64 000; Plein temps

Résumé du poste

International Paper in Putnam, CT is seeking a Customer Account Coordinator to manage customer orders and relations, coordinating with Sales, Manufacturing and Shipping to ensure on-time deliveries.

The role involves taking orders from customers or account managers, entering orders, and coordinating with production teams using the KIWI system to maintain accuracy and delivery schedules.

Qualifications

• Communicate with customers, estimate and enter orders for Sales, Manufacturing and shipping teams.

Responsabilités

• Communicate with customers, estimate and enter orders, and perform activities to foster strong customer relationships across Sales, Manufacturing and shipping.
• Take customer orders directly from customers or account managers.
• Place orders promptly for materials and supplies for production.
• Coordinate order status changes, quotations and confirmations, and handle inquiries or complaints.
• Process purchase orders and credits, maintain customer data.
• Collaborate with production staff using the KIWI system to meet on-time deliveries.

Connaissances

Customer communication

Order entry

KIWI system

Outils

KIWI system

Description du poste

Job Description

Position Title:

Customer Account Coordinator

Pay Rate :

$48,300 - $64,400

Multiple factors, including Individual experience, skills and abilities will determine where an employee is ultimately placed in the pay range.

Category/Shift :

Salaried Full-Time

Physical Location:

Putnam, CT

The Job You Will Perform:

• Responsibility to communicate with customers, estimate and enter orders, and perform a variety of additional activities to facilitate excellent customer relationships supporting Sales, Manufacturing and shipping operations; has a basic understanding of manufacturing processes and works with production staff to achieve on-time customer deliveries; Responsible for multiple accounts of small to medium customers with high complexity.

• Take customer orders either directly from customers or account managers.

• Place orders on a timely basis for purchases of materials and supplies to be used in production.

• Communicate with customers regarding issues such as order status, quotations, order changes and confirmations, as well as any complaints or questions.

• Process purchase orders, coordinate account credits, and maintain customer data.

• Work with production staff and utilize KIWI system to achieve on-time customer deliveries.

About Us

The Benefits You Will Enjoy:

International Paper offers a benefits package that includes health, welfare and retirement plans including Medical, Dental, Life insurance, Flexible Spending Accounts, Short-term and Long-term Disability, 401(k), Company-funded retirement contributions, Paid Time Off, Education & Development (including Tuition Reimbursement), Student Loan Repayment Assistance, and Voluntary Benefits including insurance for home, auto, vision and pets

The Career You Will Build:

Leadership training, promotional opportunities

The Impact You Will Make:

We continue to build a better future for people, the planet, and our company! IP has been a good steward of sustainable practices across communities around the world for more than 125 years. Join our team and you’ll see why our team members say they’re Proud to be IP.

The Culture You Will Experience:

International Paper promotes employee well-being by providing safe, caring and inclusive workplaces. We have team members all around the world with diverse backgrounds, experiences, and perspectives. These are our strengths. We are committed to creating a culture where all individuals are respected, valued, engaged and have an opportunity to do their best work every day. We invite you to bring your uniqueness, creativity, talents, experiences, and safety mindset to be a part of our increasingly inclusive and diverse culture.

The Company You Will Join:

International Paper (NYSE: IP; LSE: IPC) creates sustainable packaging solutions that enable our customers, teammates and shareowners to thrive in an ever-changing world. We are a leader in corrugated packaging, partnering with customers across industries to protect what matters most, strengthen supply chains and create lasting value. Learn more at internationalpaper.com.

International Paper is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. International Paper complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact [e-mail] or [phone].

Job Identification 2004890

Job Schedule Full time