Customer Acceptance and Delivery Manager (CADM) - A320

Airbus; Mobile (AL); On-site; USD 110,000 - 150,000; Full time

Job summary

Airbus Americas, Inc. seeks a Customer Acceptance and Delivery Manager (CADM) in Mobile, AL. You will own end-to-end customer acceptance, coordinate the CAD MFT, and manage risks from pre-FAL to ferry flight to ensure on-time, on-quality delivery of Airbus aircraft.

Strong English communication and aircraft knowledge are required, with 8+ years in aeronautical support roles. The role involves interfacing with airlines, CAM/CAQM, and global teams to resolve delivery blockers and maintain fleet

Qualifications

• Bachelor's Degree or equivalent aeronautical technical experience is required.
• 8 years combined aeronautical and customer-focused product support experience.
• Prior experience in aircraft production or aircraft delivery environment.
• Knowledge of aircraft systems and technical aspects is essential.
• Must be able to communicate effectively in English.
• Knowledge of company social media policies and governance required.

Responsibilities

• Act as the single point of contact for the customer during the CAD process to ensure on-time, on-quality deliveries.
• Lead the CADM in coordinating the CAD MFT for industrial/technical topics from pre-FAL to ferry flight.
• Define containment and corrective actions with CAM/CAQM for delivery blockers.
• Maintain fleet awareness with airlines and Global Account teams; assess impact of in-service issues.
• Lead risk management and industrial planning for the aircraft from Pre-FAL to Ferry Flight.
• Oversee Go/NoGo decisions at hand-over and protect Airbus interests during events.

Skills

English communication

Aircraft knowledge

Social media policy

Education

Bachelor's Degree or equivalent aeronautical experience

Job description

Airbus is committed to providing reasonable accommodations as an Equal Opportunity Employer to applicants with disabilities. If you require assistance or an accommodation to complete your application, please contact us at [e-mail]

Job Description:

Airbus Americas, Inc is looking for a Customer Acceptance and Delivery Manager (CADM) to join our team based in Mobile, AL. The Customer Acceptance and Delivery Manager (CADM), as the focal point for the customer, is accountable for the On-Time, On-Quality and satisfactory delivery of an aircraft to airline customers/lessors. CADM is the coordinator of the Customer Acceptance & Delivery Multi-Functional Team (CAD MFT) for industrial/technical topics, from FAL pre-assembly up to ToT / Ferry Flight, manages the risks (technical, industrial, certification, definition, planning aspects) to protect the deliveries.

Meet the Team:

Our Engineers at the Airbus U.S. Manufacturing facility take our aircraft from concept to customer delivery - working with production teams on every aspect of assembly from managing technical information, quality control, maintenance tasks and health & safety - along flowlines and flightlines. Join our team and watch our aircraft come to life.

Your Working Environment:

On ‘Airbus Way’ you will find the Airbus U.S. Manufacturing Facility for commercial aircraft. Opened at the Mobile Aeroplex at Brookley in 2015, the facility produces A320 Family aircraft and added a second product line for the A220 in 2019. The facility, which strengthens the U.S. aerospace industry, is part of Airbus’ strategy to enhance its global competitiveness by meeting the growing needs of its customers in the United States and beyond.

How We Care for You:

• Financial Rewards: Competitive base salary, incentive compensation which may include profit sharing schemes, retirement savings plan and the ability to participate in an Employee Stock Ownership Plan (“ESOP”)
• Work/Life Balance: Paid time off including personal time, holidays and a generous paid parental leave program.
• Health & Welfare: Comprehensive insurance coverage including medical (traditional and high-deductible health plans), prescription, dental, vision, life, disability, Employee Assistance Plan(“EAP”) and other supplemental benefit coverages.
• Individual Development: Upskilling and development opportunities through our global Leadership University, including unlimited access to 10,000+ e-learning courses focusing on ways to develop your employability, certifications, career path as well as the opportunity to participate in accelerated development programmes and both national and international mobility.

Your Challenges:

• CADM acts as the single POC for the customer along the CAD process in the scope of aircraft deliveries to ensure On-Time, On-Quality, and Customer satisfaction.
• CADM manages the Communication Loop within the core MFT (Customer Aircraft Quality Manager, Delivery Transaction Manager) to provide timely and accurate insight for any relevant Customer/Acceptance/Delivery blocking issue. Liaise with CAM/CAQM to define the containment and corrective action plan for any such issue.
• Shares, particularly in the case of commercial escalation needed, a strong & close relationship through CAD process with Delivery Transaction Manager (DTM)
• As Fleet Manager, CADM maintains a relationship with airline customers and Global Account Management team for any aircraft fleet awareness. For any major in-service issue, assess the impact on the upcoming aircraft in Plants or FAL of the related fleet.

Monitor the Industrial activities of the aircraft assembly:

• As technical/industrial focal point of the Customer, LFCM leads the Risk Management on A/C technical status & Industrial Planning from Pre-FAL to Ferry Flight.
• Monitor the negotiation of complex technical/industrial topics, manage those items that need containment and/or a corrective action plan in order to prevent a delay to delivery milestones.

• Manages any major event, non-conformity, deviation, and ground rework that may impact the deliveries, thus protecting Airbus interests.
• CADM is accountable for the Go/NoGo decision at Hand-Over to Delivery, for aircraft acceptance to start the Delivery phase

Customer Communications

• As the voice of the customer, Manages the communication along the CAD process (FAL, Flightline & Delivery) and shares the AIRBUS voice towards the customer for technical/industrial topics.
• CADM has to manage a wide range of interactions with Airbus Functions within different organizations, and Suppliers
• The CADM, with agreement from the Customer, defines the Customer Presentations Program for a given fleet, which is managed on each aircraft by the CAM team
• Facilitates and protects the application of the recommendations/decisions made on behalf of the MFT, taking into account Customers expectations while protecting Airbus interests.
• Manage the feedback loop using necessary information from CSIP responses after delivery, to mitigate repetitive items on subsequent aircraft, and thus to ensure continuous improvements in line with Customer expectations.
• CADM communicates with top management of both Airbus and Customers.

Additional Responsibilities:

• Perform Aircraft Status Review Meetings (ASRM’s) with customers as needed
• Manage Major Manufacturing Incident (MMI) notification to customer

Your Boarding Pass:

• Required Bachelor's Degree or equivalent aeronautical technical experience
• 8 years combined aeronautical and customer focused product support experience
• Prior experience in aircraft production/ aircraft delivery environment
• Required Aircraft technical knowledge
• Ability to communicate in English efficiently and effectively.
• Knowledge / application of company rules / policies pertaining to the use of social media.

Preferred

• A&P License
• Preferred CAM, DTM, CAQM or similar prior experience in aircraft production/ aircraft delivery environment
• Aircraft manufacturing processes, aircraft definition & configuration, airline operations, certification, and airworthiness.

Travel Required:

• 10% Domestic and International

Eligibility:

• Eligible for employment in the US without sponsorship

Physical Requirements:

• Onsite: 100%
• Vision: adequate to enter and read material on computer screens.
• Hearing: able to hear sufficiently to engage in conversation in office settings Able to hear safety alerts and warning signals.
• Speaking: able to engage in conversations in person and via electronic means and deliver information to groups of varying size with or without amplification.
• Equipment Operation: Able to operate company vehicles as needed (golf cart, van, etc.)
• Sitting/Standing: able to sit/stand for extended periods of time
• Squatting/Kneeling: able to squat or crawl as necessary in interior/exterior areas of aircraft during inspections
• Walking/Climbing: able to walk large amounts for transiting the campus, climb ladders/maintenance stands/scaffolding for aircraft external inspections.

Company:

Airbus Americas, Inc.

Employment Type:

US - Direct Hire

Experience Level:

Professional

Remote Type:

On-site

Job Family:

Programme & Project Management

Airbus provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. In addition to federal law requirements, Airbus complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, demotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits and training. Airbus expressly prohibits any form of workplace harassment based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, pregnancy, marital status, veteran status or other legally protected status. As a matter of policy, Airbus does not sponsor visas for US positions unless specified. Only applicants with current work authorization will be considered. Airbus does not offer tenured or guaranteed employment. Employment with Airbus is at will, meaning either the company or the employee can terminate the employment relationship at any time, with or without cause, with or without notice. Airbus reserves the right to revise or change job duties and responsibilities as the need arises. This position description does not constitute a written or implied contract of employment. By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus. Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to [e-mail].