Custom Art Framing Specialist

Framebridge; Richmond (KY); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Full medical, dental, and vision

401(k) and employer-funded pension

Parental leave and return program

Flexible Time Off and holidays

Employee discounts and frame codes

Job summary

Framebridge in Richmond, KY is seeking a Custom Art Framing Specialist to join our team on the Day Shift. This full-time role involves reading orders, applying hardware, and performing final quality checks to ensure customer satisfaction.

You will document customer preferences, take precise measurements, and assemble frames with care, aiming to meet production and quality goals while maintaining craftsmanship.

Responsibilities

• Document customer framing preferences for each order and envision final product look.
• Input measurements accurately to ensure frame and mount board compatibility.
• Support mat orders and cross-train for framing and mounting.
• Escalate questions about artwork/orders to the customer experience and leadership teams.
• Prepare and mount art pieces per customer specifications.
• Assemble artwork meticulously following quality standards and precise measurements.
• Review work orders and execute precise mounting procedures.
• Use hand tools and computer systems for documentation.
• Handle delicate components and ensure QA of each piece.
• Trim surrounding materials with precision to protect artwork.
• Leverage visual-spatial skills for presentation of final products.
• Meet production and quality goals to support Framebridge.
• Exercise attention to detail and commitment to craftsmanship.

Job description

Who We Are

At Framebridge, we are disrupting the custom framing market by replacing a cumbersome experience with a delightful one. Our mission is to make framing so delightful, customers are inspired to frame everything they love–big, little and in between. We've framed over three million pieces and counting. We are building a beloved brand, and to be successful, we have to build a great team across a number of disciplines – ecommerce, retail, design, and manufacturing. We are a consumer business operating online and in our growing fleet of retail stores. We operate multiple manufacturing studios that allow us to deliver a high-quality custom product at an affordable price with a quick turnaround. We exist, grow, and ultimately own the market by delighting customers who trust and value us.

The Role

As an Art Tech you will play a crucial role in the custom framing process. You will use custom technology to read and receive orders from our customers and ensure that we have accurate measurements, color and style selections, and all the information required to create the customer’s vision for their unique pieces. You will be responsible for applying hardware to assembled picture and art frames and responsible for conducting final quality checks to ensure customer satisfaction. Each order is custom and so you will need great attention to detail since no two pieces of art are alike! Working closely with team members you will collaborate to meet production goals and oversee the entire lifecycle of customer pieces, from work order completion to mounting, assembly, and final quality control. Your duties include securely affixing paintings, photographs, or prints onto support surfaces for framing, as well as meticulously assembling various components of the artwork.

As a Framebridge Team Member, You Will

Show Pride

We stand behind our work, we sweat the details, and we strive for continuous improvement every day. We’re proud to frame the things you love, and show pride in our product and craftsmanship.

Adapt & Act

We are creative and solution-oriented, flexible, and proactive. We adapt and act quickly, embracing an environment of constant change.

Embrace Challenges

We embrace challenges with creative solutions and we know that collaboration is the only way to succeed. We set big goals and keep raising the bar together.

Secure the Baton

We take personal responsibility for delivering successful outcomes, not just completing tasks. We ensure every handoff is clear, complete, and sets the next teammates up to succeed.

Make It Special

We search everyday for opportunities to make our product and experience special. When you are building a business where every piece is priceless, making it special is core.

Build to Last

We are building a product and a business that are built to last. We work every day to build lasting relationships within our team and with our customers.

• Document customer framing preferences that are special to each order including how the customer envisions their final product look.
• Input measurements accurately, ensuring compatibility of art and the customers' selections of frames and mount boards.
• Support mat orders as needed and cross‑train to support framing and mounting processes.
• Escalate questions or concerns regarding customer artwork or orders by working with our customer experience team and leadership team.
• Prepare and mount art pieces according to customer specifications to help make customers' visions come to life.
• Assemble fine artwork pieces meticulously, adhering to stringent quality standards and precise measurements.
• Review work orders, utilize specific mount types, and execute precise mounting procedures.
• Use hand tools and computer systems for documentation and application.
• Handle delicate components and ensure quality assurance of each art piece.
• Trim surrounding materials with precision to protect customer artwork using appropriate tools and methods.
• Leverage visual‑spatial skills for aesthetically pleasing presentation of final products.
• Meet production and quality goals to support Framebridge's overall business needs.
• Exercise acute attention to detail and commitment to craftsmanship.

Job Title

Custom Art Framing Specialist

Job Description

Custom Art Framing Specialist

Location: Richmond, KY

Shift Details: Day Shift

Time Type: Full time

Who You Are

• Deep appreciation and care for the integrity of art and a strong aesthetic to help preserve the allure of each piece worked on.
• Adaptable and comfortable working in a fast‑paced and changing environment.
• Adept at using measuring tape and tools for accuracy.
• Excellent at problem solving, time management, and creativity.
• Proficient in computer literacy, including basic software applications.
• Ability to identify color and shade differences with a keen eye.
• Collaborative mindset and capable of working well with others in a team environment.
• Ability to discern when assistance or escalation is needed.
• Willingness to help whenever needed and maintain and promote a positive work culture.
• Appreciation for art and care for customer experience.

Physical Requirements

• Standing/walking 8 plus hours a day.
• Lifting 10 - 40 pounds.
• Personal Protective Equipment (PPE): Safety glasses required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role.

Benefits & Perks

• Full medical, dental, and vision benefits
• Generous retirement program — 401(k) and employer‑funded pension plan
• Parental leave and return program
• Flexible Time Off and paid holidays
• Framebridge employee Free Frame codes and discounts
• Short‑term disability and Life/AD&D Insurance
• Employee Assistance Program (EAP)
• Ongoing learning and development opportunities
• Commuter benefits
• Pet insurance
• And more!

Salary Information

The base is $18.10/hr, plus potential performance bonuses. Final compensation depends on experience, qualifications, and location.

Equal Opportunity Employer

Framebridge is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences within our workforce. Employment decisions — including hiring, promotion, and advancement — are made without regard to race, color, national origin, age, religious beliefs, sex (including pregnancy), disability, sexual orientation, gender identity, citizenship status, military status, marital status, genetic information, or any other characteristic protected by federal, state, or local law.

Please note that employment with Framebridge is at‑will. Either the employee or the company may terminate the employment relation at any time, with or without cause or notice.

Framebridge is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.