Custodian

Applegreen (US) Welcome Centers; West Henrietta (NY); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Flexible Schedules

Medical/Dental/Vision Insurance

Paid Time Off (Vacation & Flex)

401(k) with Company Match

Earned Wage Access – Pay on Demand

Education Assistance

Employee Referral Bonus

Meal Discount

Pet Insurance

Job summary

Applegreen USA is seeking a Team Member at our travel plaza to deliver outstanding customer service, operate the POS system, and prep food items for travelers. You will assist customers, handle payments, stock and clean stations, and ensure food safety and brand standards are followed.

Flexibility is needed for days, nights, weekends, and holidays. Prior cash handling or customer service experience is preferred, and associates may receive meal discounts and benefits as part of their employment.

Qualifications

• Provide friendly customer service and engage with customers.
• Cash handling and customer service experience preferred.
• Adhere to brand standards and maintain cleanliness and safety.

Responsibilities

• Consistently provide friendly customer service and assist travelers.
• Operate POS system, process payments accurately, and follow cash handling policies.
• Ensure proper food handling procedures and maintain product labeling and dating.
• Complete kitchen tasks including prep, packaging, and cleaning.
• Stock, clean, and sanitize workstation and equipment.
• Cross-sell and up-sell products to customers.
• Maintain knowledge of plaza products and services.
• Follow brand standards, safety requirements, and company policies.
• Perform additional tasks as assigned.

Skills

Customer service

Cash handling

Friendly demeanor

Tools

POS system

Job description

Company Overview

At Applegreen, we Refresh Travelers on their Journey. Applegreen USA operates over 80 travel plazas across the Northeast and Midwest that provide convenience, comfort, retail, and an extensive range of delicious food options such as Auntie Anne’s, Burger King, Chick-fil-A, Cinnabon, Dunkin Donuts, Panda Express, Panera, Popeyes, Pret, Shake Shack, Starbucks, and many more.

Team Member

Department: Operations

Status: Non-Exempt

Reports To: General Manager

Team Members hired during our peak business periods (including but not limited to April 1 to September 30) will be hired as seasonal employees. Seasonal employees are eligible for Flex (Sick Time), Earned Wage Access, employee referral bonus, and our meal discount.

Core Values

• Our customers and communities are at the heart of everything we do.
• We value and develop our people.
• We are driven by pace, passion and performance.
• We seek opportunities and embrace change.

Benefits

• Flexible Schedules
• Medical/Dental/Vision Insurance
• Paid Time Off (Vacation & Flex)
• 401(k) with Company Match
• Earned Wage Access – Pay on Demand
• Education Assistance
• Employee Referral Bonus
• Meal Discount
• Pet Insurance

What You’ll Do

As a Team Member, you will be responsible for providing exceptional customer service, thoroughly cleaning & stocking, processing accurate payment transactions, preparing & serving quality food, and a variety of other duties to assist in meeting the needs of our customers (travelers).

• Consistently provide friendly customer service by engaging in positive, helpful interactions with customers.
• Operate point-of-sale (POS) system, accurately process and receive payment from customers, and follow all customer service and cash handling policies and procedures.
• Ensure proper food handling procedures are followed including wrapping, labeling, dating, stocking, storing, rotating, and checking temperature of products.
• Complete a variety of kitchen-related tasks, including prepping, thawing, cooking, packaging, wrapping, and cleaning.
• Stock, clean, and sanitize workstation and equipment.
• Actively cross-sell and up-sell products.
• Maintain a solid knowledge of products and services available in the plaza.
• Follow required brand standards, food safety requirements, as well as all company policies and procedures.
• Execute a variety of other tasks as assigned.

Essential Experience & Skills

• Demonstrates the ability to interact with the public and coworkers in a friendly, enthusiastic, and outgoing manner.
• Cash handling and customer service experience preferred.

Requirements

• Able to stand and walk for an extended period of time.
• Frequently bend, twist, lift and carry at least 40 pounds.
• Requires the ability to speak, read and comprehend instructions, short correspondence, and policy documents, as well as converse comfortably with customers.
• Available to work a flexible schedule including days, nights, weekends, and holidays.
• Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation.

This is not an exhaustive list of all functions that may be required to perform; the employee may be required to perform additional functions. Additionally, the job responsibilities may change at any time as necessitated by business demands.

Equal Opportunity Employer (EOE), Minority/Female/Disabled/Veteran (M/F/D/V), and Drug Free Workplace (DFW).