Cust Service Rep - Integrated Supply

Vallen Distribution, Inc; Highland (IL); On-site; USD 32,000 - 37,000; Full time

Benefits offered by this job

Health Insurance

401K with company match

Paid Time Off

Job summary

Vallen Distribution, Inc. is seeking a Customer Service Representative to support procurement activities at a customer location, ensuring products meet price, quality, timing, and reliability standards. You will handle orders, vendor coordination, and customer communications.

The role emphasizes attention to detail, independence, and strong MS Office skills, with overtime potential and on-site work at customer locations in the region.

Qualifications

• High school diploma or equivalent; 1+ year experience in procurement preferred.
• Computer skills and ability to learn ERP and Inventory Management applications.
• Self-starter with ability to work independently.
• Strong attention to detail and accuracy.
• Proficiency with MS Office products.
• Strong verbal and written communication skills.
• Willing to learn.

Responsibilities

• Procure to meet customer demand (stock or non-stock) in line with purchasing strategies.
• Expedite or de-expedite orders to optimize delivery.
• Place purchase requisitions and vendor purchase orders.
• Research and select vendors compatible with specs, price, delivery.
• Monitor quality and timeliness; coordinate returns/replacements as needed.
• Communicate order status with customers and resolve issues with vendors.
• Maintain supplier relationships and resolve payables nonconformance.
• Identify opportunities for customer cost savings.

Skills

Procurement awareness

Attention to detail

MS Office proficiency

Verbal and written communication

Self-starter

Education

High school diploma

Tools

ERP systems

Inventory Management software

Job description

Join our exciting & dedicated team at Vallen as a Customer Service Representative (CSR). In this position, you will work at a customer location and are responsible for providing exceptional service to Vallen's customers by purchasing products, goods, and materials that meet the organization's exceptional standards of price, quality, timing, and reliability of supply.

Essential Job Duties and Responsibilities:

• Perform procurement activities to ensure the customer's current and anticipated demand for products and materials (stock and/or non-stock, or spot buy) are met and in alignment with Vallen's purchasing strategies.
  • Assess existing orders to determine action for expediting or de-expediting for optimal delivery.
  • Place purchase requisitions and vendor purchase orders.
• Research, assess, and make recommendations for vendors and/or specific items of request to ensure they comply with specifications and meet the customer's quality, pricing, and delivery standards.
• Monitor the quality and timeliness of products and materials supplied; may coordinate the return of damaged goods and/or replacement items.
• Follow‑up on the status of purchase orders with vendors to ensure timely delivery; and communicate status of orders with customers.
• Communicate with vendors to resolve problems with timeliness and product quality.
• Maintain and cultivate relationships with one or more suppliers, vendors, and assigned customers.
• Research and resolve account payables nonconformance with suppliers.
• Identify opportunities for and document customer cost savings.
• Follow all Vallen and customer Standard Operating Procedures.
• Adhere to operating practices; ensure worksite is professional, clean and neat always.
• Perform other duties as assigned.

Requirements

Job Qualifications:

• High school diploma or equivalent. 1+ years of experience in the field of Procurement preferred.
• Computer skills and aptitude to learn the various Enterprise Resource Planning (ERP) and Inventory Management applications.
• Self‑starter with the ability to work independently.
• Strong attention to detail and accuracy.
• Demonstrated strong attention to detail, organizational and execution skills.
• Proficiency with MS‑Office products.
• Strong verbal and written communication skills.
• Willing to learn.

Work Environment & Physical Demands:

• Long periods of time working on a computer and performing repetitive key‑boarding activities.
• Work may be in a manufacturing environment and could have exposure to dirt, smoke, heat, cold, etc.
• Safety protection may be required while in the customer's facility (hand, foot, and eye or other as dictated by the customer's safety protocols).
• Overtime hours may be required with little advanced notice.
• While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to sit. The employee is occasionally required to stand and walk. The employee may be required to occasionally lift and/or move up to 25 lbs. Specific vision abilities required by this job include close vision, ability to adjust focus, and may require the ability to distinguish color.

Target Pay Range: $23.00-$27.00

Travel Requirements

Up to 10%

Additional Locations

Bonus Eligibility

Ineligible

Eligible: Yes. Overtime must be approved by your Manager

• Medical, Dental & Vision Insurance for Single, Employee + Spouse or Children & Family Coverage
• 401K with discretionary company match of $.50 on the $1.00 up to 6% of pay - (US positions only)
• Employer‑paid Basic Life Insurance for Employee, Spouse, and Dependents
• Employer‑paid Short Term & Long Term Disability Benefits and Parental Leave (and any leave required under federal, state and local laws)
• Health Care and Dependent Care Flexible Spending Accounts
• Paid Time Off (Vacation & Sick Days) - 80-160 hours of vacation time based on seniority, accrued each month and pro‑rated from date of hire. 40-56 hours of sick time per year based on seniority and advanced upon hire.
• Employee Assistance Program
• Employee Resource Groups for networking and team building
• Tuition Reimbursement Program
• Employee Referral Program
• Safety Shoe and Safety Glasses reimbursement (based on position)
• Employee Discounts through BenefitHub

Vallen complies with all minimum wage laws

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In order to support the Fair Compensation Strategy by the US Govt., HR Dept., clients are required to adhere to "Pay Transparency Law"; in the impacted states; that have mandated the employers to list the salary ranges in Job advertisements or postings for job opportunities and Job promotions.