Cust Service Rep

Vallen Distribution, Inc; Smyrna (TN); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401K with company match

Life Insurance

Short/Long Term Disability

Paid Time Off

Tuition Reimbursement

Employee Discounts

Safety Shoe reimbursement

Job summary

Vallen Distribution, Inc. is seeking a Customer Service Representative with procurement responsibilities in Smyrna, TN. The CSR will procure products, monitor orders, and coordinate with vendors to ensure on-time delivery and quality.

The role emphasizes strong communication, attention to detail, and the ability to work with ERP and inventory systems while maintaining excellent customer service and cost-saving opportunities.

Qualifications

• Requires a high school diploma or equivalent and 1+ years in procurement or related field.
• Proficient with MS Office and ERP/inventory systems.
• Strong written and verbal communication; able to work independently.

Responsibilities

• Procure products and materials to meet customer demand and purchasing strategies.
• Expedite or de-expedite orders and monitor delivery status with vendors and customers.
• Assess vendors for quality, price, and delivery standards; make recommendations.
• Follow up on purchase orders and resolve issues with timeliness and quality.
• Maintain supplier relationships and document cost-saving opportunities.
• Comply with SOPs and ensure a professional, clean worksite.

Skills

Procurement

Vendor management

MS Office

Communication

Attention to detail

Education

High school diploma or equivalent

Tools

ERP systems

Inventory management

Job description

Join our exciting & dedicated team at Vallen as a Customer Service Representative (CSR). In this position, you will work at a

customer location and are responsible for providing exceptional service to Vallen's customers by purchasing products, goods,

and materials that meet the organization's exceptional standards of price, quality, timing, and reliability of supply.

Essential Job Duties and Responsibilities:

• Perform procurement activities to ensure the customer's current and anticipated demand for products and materials (stock and/or non-stock, or spot buy) are met and in alignment with Vallen's purchasing strategies.
  • Assess existing orders to determine action for expediting or de-expediting for optimal delivery.
  • Place purchase requisitions and vendor purchase orders.
• Research, assess, and make recommendations for vendors and/or specific items of request to ensure they comply with specifications and meet the customer's quality, pricing, and delivery standards.
• Monitor the quality and timeliness of products and materials supplied; may coordinate the return of damaged goods and/or replacement items.
• Follow-up on the status of purchase orders with vendors to ensure timely delivery; and communicate status of orders with customers.
• Communicate with vendors to resolve problems with timeliness and product quality.
• Maintain and cultivate relationships with one or more suppliers, vendors, and assigned customers.
• Research and resolve account payables nonconformance with suppliers.
• Identify opportunities for and document customer cost savings.
• Follow all Vallen and customer Standard Operating Procedures.
• Adhere to operating practices; ensure worksite is professional, clean and neat at all times.
• Perform other duties as assigned.

Requirements

Job Qualifications:

High school diploma or equivalent. 1+ years of experience in the field of Procurement preferred. Other relevant experience includes:

• Computer skills and aptitude to learn the various Enterprise Resource Planning (ERP) and Inventory Management applications.
• Self-starter with the ability to work independently.
• Strong attention to detail and accuracy.
• Demonstrated strong attention to detail, organizational and execution skills.
• Proficiency with MS-Office products.
• Strong verbal and written communication skills.
• Willing to learn

Work Environment & Physical Demands:

• Long periods of time working on a computer and performing repetitive key-boarding activities.
• Work may be in a manufacturing environment and could have exposure to dirt, smoke, heat, cold, etc.
• Safety protection may be required while in the customer's facility (hand, foot, and eye or other as dictated by the customer's safety protocols).
• Overtime hours may be required with little advanced notice.
• While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to sit. The employee is occasionally required to stand and walk. The employee may be required to occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, ability to adjust focus, and may require the ability to distinguish color.

Bonus Eligibility

Ineligible

Eligible: Yes. Overtime must be approved by your Manager

• Medical, Dental & Vision Insurance for Single, Employee + Spouse or Children & Family Coverage
• 401K with discretionary company match of $.50 on the $1.00 up to 6% of pay - (US positions only)
• Employer-paid Basic Life Insurance for Employee, Spouse, and Dependents
• Employer-paid Short Term & Long Term Disability Benefits and Parental Leave (and any leave required under federal, state and local laws)
• Health Care and Dependent Care Flexible Spending Accounts
• Paid Time Off (Vacation & Sick Days) -
  80-160 hours of vacation time based on seniority, accrued each month and pro-rated from date of hire. 40-56 hours of sick time per year based on seniority and advanced upon hire.
• Employee Assistance Program
• Employee Resource Groups for networking and team building
• Tuition Reimbursement Program
• Employee Referral Program
• Safety Shoe and Safety Glasses reimbursement (based on position)
• Employee Discounts through BenefitHub

Vallen complies with all minimum wage laws

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