Curbside Pickup Department Lead

Meijer; Cincinnati (OH); On-site; USD 18,000 - 25,000; Full time

Job summary

Meijer, a family company serving people and communities in Cincinnati, seeks a dedicated team member to enhance the shopping experience. You will engage customers, mentor peers, and support scheduling and training to drive service, sales and store performance.

The role emphasizes teamwork, communication, and adherence to safety and quality standards, with opportunities for advancement and inclusive collaboration across departments.

Qualifications

• Passion for customer service and engagement.
• Excellent verbal and written communication.
• Retail or customer service experience preferred.
• Ability to influence others and build rapport.
• Commitment to fostering an inclusive environment.

Responsibilities

• Engage customers to provide the best possible shopping experience, including checkout.
• Communicate with team members and assign daily work tasks.
• Mentor and coach team members to exceed customer service and sales goals.
• Support training new team members and cross-train high-potential talent.
• Assist department scheduling to improve engagement, service, sales and profitability.
• Ensure freshness of products by monitoring rotation and dating policies.
• Guide team on food safety standards and safe working practices.
• Lead ordering, receiving, stocking, pricing and product displays where applicable.
• Foster Meijer culture, diversity, equity, and inclusion.
• Operate a register and handle cash when needed.
• Operate powered equipment where applicable.
• Participate in period end inventories to aid goal achievement.
• May act in Lead capacity in other departments as needed.
• This job profile is not all inclusive; perform other duties as assigned.

Skills

Customer service

Communication

Leadership

Teamwork

Mentoring

Influencing

Retail experience

Job description

As a family company, we serve people and communities. When you work at Meijer, you're provided with career and community opportunities centered around leadership, personal growth and development. Consider joining our family - take care of your career and your community!

Meijer Rewards

• Weekly pay

• Scheduling flexibility

• Paid parental leave

• Paid education assistance

• Team member discount

• Development programs for advancement and career growth

Provides direction related to operations, processes, and conditions of their area. Plans, guides, and empowers team members in the day-to-day operation of the department. Sets example for those in their department by modeling exceptional customer experience. Possesses the ability to help achieve department goals and influence their peers to create a continued winning strategy.

What you'll be doing:

• Engaging peers to provide the best possible shopping experience for our customers including an exceptional checkout experience.
• Communicating with team members and assigning daily work tasks.
• Mentoring and coaching other team members to ensure customer service and sales goals are exceeded and the area is maintained to Meijer standards and team members have completed required trainings.
• Supports training new team members/cross-training high potential talent, providing peer coaching on job responsibilities/standards to positively impact team member productivity.
• Working with leadership on department schedule writing to focus on team member engagement, improving customer service, store sales and profitability.
• Ensuring freshness of products by closely monitoring execution of rotation and dating policies.
• Guiding the team in compliance with food safety standards and regulations and working in a safe manner aligning to 200% accountability.
• Leading team members to ensure ordering, receiving, stocking, pricing, and product display are completed, where applicable.
• Actively creating an environment that supports the Meijer culture, including valuing Diversity, Equity, and Inclusion.
• Operating a register and cash handling when needed.
• Operating powered equipment, where applicable.
• Participating in period end inventories, where applicable, to help achieve goals.
• May be required to act in Lead capacity in other departments throughout the store
• This job profile is not meant to be all inclusive of the responsibilities of this position. You may perform other duties as assigned or required.

What You Bring with You (Qualifications):

• Passion for customer service with total engagement that conveys approachability to customers and fellow team members.
• Initiates interactions with customers and peers.
• Excellent verbal and written communication
• Retail or other customer service experience preferred
• Creative thinking skills
• Ability to influence others
• Ability to quickly build rapport and gain customer confidence to create repeat business
• Ability to lift, carry, push, pull, bend and twist while handling product
• Experience executing plans
• Positive influence to create a strong team environment.
• A commitment to fostering an inclusive environment where all team members and vendors feel valued and supported.