Curbside Express Lead — Fast, Friendly Service Leader

Giant Eagle, Inc.; Pittsburgh (Allegheny County); In loco; USD 19.000 - 28.000; Tempo pieno

Descrizione del lavoro

Giant Eagle, Inc. is seeking a Curbside Express Lead to support store success by fulfilling curbside orders quickly and accurately while delivering excellent guest service. You will assist the Asst.

Guest Service Team Leader, work as part of a team, and help set up colleagues for success in leadership and guest satisfaction. The role emphasizes teamwork, leadership growth, and the ability to inspire others, with a schedule that may include nights, weekends, and holidays.

Competenze

• Experience in customer service environments is preferred and desired.
• Experience leading others is considered a plus.
• Ability to work with technology and assist guests efficiently.

Mansioni

• Administer team workload, conduct guest transactions at curbside, communicate discrepancies and help bag and store orders.
• Provide customer service that exceeds requirements for both internal and external guests.
• Understand all guest service initiatives and measurement tools.
• Respond to guest calls regarding product inquiries and special orders.
• Schedule team members and delegate work assignments.
• Provide coaching and feedback to team members.
• Oversee and evaluate training provided to team members.
• Attend and conduct daily team huddles.
• Write department orders, monitor ordering and supervise stocking and receiving.
• Develop and implement merchandising plans using company guidelines.
• Take an active role in building the store's product assortment.
• Utilize all available tools to help reduce and eliminate shrink.
• Comply and perform self-assessments.
• Pass all internal and external audits.
• Understand and adhere to the collective bargaining agreement.
• Develop and maintain communication processes with other departments.
• Be willing and able to back up other grocery lead positions.
• Must be able to work a flexible schedule, including nights, weekends and holidays.
• Maintain safety as the top priority for team members, guests and products.
• Properly handle products and equipment in line with food safety guidelines.

Conoscenze

Customer Service

Team Leadership

Communication

Technology Familiarity

Formazione

High school diploma or equivalent

Descrizione del lavoro

Giant Eagle, Inc. is seeking a Curbside Express Lead to support store success by fulfilling curbside orders quickly and accurately while delivering excellent guest service. You will assist the Asst.

Guest Service Team Leader, work as part of a team, and help set up colleagues for success in leadership and guest satisfaction. The role emphasizes teamwork, leadership growth, and the ability to inspire others, with a schedule that may include nights, weekends, and holidays.