Curator

City of Lincoln; Lakeland (FL); On-site; USD 16,000 - 23,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

401k plan

Job summary

Fluent is a vertically integrated cannabis company currently operating in Florida, with a focus on patient-centered service in a professional healthcare environment. As a Curator, you will be the first point of contact for customers, helping them select products, explain usage, and ensure a positive shopping experience that meets their needs and safety considerations.

You will collaborate with store teammates to meet sales goals, maintain product knowledge, and uphold the brand's high standards

Qualifications

• Previous experience with customer service desired.
• Working knowledge of MS Office.

Responsibilities

• Provide exceptional customer service while meeting and/or exceeding sales goals.
• Increase dispensary, team, and personal sales over a given continuum.
• Deliver excellent customer experiences through constant personal interaction.
• Assess the customer’s health conditions and needs using available resources.
• Escalate unresolved issues to the appropriate supervisor.
• Assist on deliveries as a Health Educator.
• Conduct inventory counts and sales reports.
• Record details of each customer interaction and actions taken.
• Follow up on issues requiring additional research.
• Maintain knowledge of the product guide and benefits of Medical Cannabis.

Skills

Customer service

Multitasking

Communication

Sales

Organization

Education

High School diploma or GED

Tools

MS Office

Job description

• Base Pay $14.50 / Hour
• Industry Dispensary , Sales , Customer Service
• Employee Type Full-Time

FLUENT Corp. is a vertically integrated cultivator, processor, formulator, and retailer of Premium Cannabis Products currently operating in Florida, Pennsylvania, New York and Texas as Fluent Cannabis. Our purpose is to compassionately provide patients access to the highest level of medical cannabis in an unrivaled, professional healthcare environment with outstanding customer service. Patient care always comes first at Fluent, and our standards, practices, and performance is unmatched.

We are looking for leaders who want to work alongside great talent and create a positive work experience for their team. We are focused on continuous improvements, which create development opportunities, engaged feedback, and increased contributions towards our goals as a leader in the medical cannabis industry.

ROLE SUMMARY

As a Curator, you are a salesperson and will be the first point of contact for our customers when they enter the store. You will help create the energy and excitement around Fluent products, provide the right solutions, and provide the knowledge needed for patients to use our products safely. You understand that the Fluent dispensary is dedicated to delivering a customer experience that’s unlike any other. It starts with you reviewing a doctor’s recommendation, and with the support of your store team members, you match those needs with the right products that meet those needs. You will sell effectively, and every day is an opportunity for you to turn another Fluent visitor into a loyal Fluent customer.

KEY RESPONSIBILITIES

• Provide exceptional customer service while meeting and/or exceeding sales goals.
• Increase dispensary, team, and personal sales over a given continuum.
• Ability to deliver excellent customer experiences in any environment and to be invigorated by constant personal interaction
• Use available resources efficiently to assess the customer’s health conditions and needs.
• Escalate unresolved issues to the appropriate supervisor.
• Assist on deliveries as a Health Educator
• Conduct inventory count and sales reports.
• Record details of each customer interaction and any actions taken
• Follow up on all customer issues requiring additional research
• Maintain adequate knowledge of the product guide and fully understand the benefits of Medical Cannabis
• Communicate with Director of Retail Operations, General Manager, and/or Customer Service Manager regarding status of issues.

QUALIFICATIONS/EXPERIENCE

• Previous experience with customer service desired
• Working knowledge of MS Office

SKILLS/INTERESTS

Must be a multitasker, with the ability to work on several requests simultaneously without losing focus

Organization and initiative, good communications skills, proactive, problem-solving, time management, discretion, and confidentiality are essential attributes

Ability to build good relationships. There will be frequent contact with people, either face to face or by telephone or email

Teamwork- collaborating with others to improve overall standards of work and service

Excellent written and verbal communication skills

Ability to prioritize and integrate a proactive approach to assignments

Sales skills

WORK ENVIRONMENT

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to speak and hear. The employee frequently is required to stand at a workstation for extended periods; walk; use hands to handle or feel objects, tools or controls; reach with hands and arms and ability to work on iPad, laptop or desktop for extended periods of time reading, reviewing and analyzing information and providing recommendations and summaries to patients. Must be able to effectively communicate with others verbally and in writing. Employee may be required to occasionally lift and/or move moderate amounts of weight, typically less than 25 pounds. Regular and predictable attendance is essential.

POSITION TYPE / EXPECTED HOURS OF WORK

This position regularly requires long hours and frequent weekend work.

REQUIRED EDUCATION and EXPERIENCE

High School diploma or GED

One+ years of sales experience

PREFERRED EDUCATION and EXPERIENCE

Dispensary-related experience a plus

ADDITIONAL REQUIREMENTS

Per state law, must be at least 21 years of age.

Must successfully complete a comprehensive background check.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, and responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.

AAP/EEO Statement

Fluent is an equal opportunity employer. We welcome applications from all backgrounds regardless of race, color, religion, sex, ancestry, age, marital status, sexual orientation, gender identity, disability, or any other classification protected by law.

FLUENT Participates in E-Verify to ensure a legal workforce. All applicants must be legally authorized to work in the United States and will be required to submit proof of such eligibility.

COMPANY BENEFITS

Fluent provides comprehensive benefits offerings to all full-time employees. Our benefits include medical, dental, and vision insurance, paid time off program, and a non-matching 401k plan.

Summary

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Additional Information

• Role Summary As a Curator, you are a salesperson and will be the first point of contact for our customers when they enter the store. You will help create the energy and excitement around Fluent products