Culebra Branch Member Service Representative - Part Time

RBFCU Insurance Agency LLC; San Antonio (TX); Hybrid; USD 23,000 - 32,000; Part time

Benefits offered by this job

Bilingual English/Spanish

Job summary

RBFCU Insurance Agency LLC in San Antonio, TX is hiring a part-time Branch Member Service Representative at the Culebra Road location. This role blends Teller and Personal Banker duties, delivering friendly service to members while processing transactions and assessing needs.

Starting pay is $20.00 per hour, with an extra $2.00 per hour for bilingual certification. A High School diploma or GED and at least six months’ experience are preferred; bilingual English/Spanish is a plus.

Qualifications

• High School diploma or GED required.
• Six months of work experience in financial institution, customer service or sales preferred.
• Attendance and promptness are important; must be able to work Monday through Saturday.
• Flexibility to cover staffing at multiple locations within the region.

Responsibilities

• Provide enthusiastic, professional, courteous service to members and prospective members.
• Process a variety of transactions in person, video, drive-thru, and telephonic channels.
• Maintain cash control and comply with policies and regulations.
• Engage members with needs-based conversations and recommend products and services.
• Assist with opening, updating, and closing accounts; educate on RBFCU Membership and Account Agreement.

Skills

Customer service

Communication

Problem solving

Cash handling

Sales

Education

High School diploma or GED

Tools

PC proficiency

Job description

**Job Description and Requirements**The RBFCU Branch Operations Team is seeking a part time Branch Member Service Representative in the Culebra branch location starting at **$20.00/hour!**Bilingual in Spanish and English? Employees can earn an additional $2.00 per hour upon the successful completion of the RBFCU Bilingual Spanish/English certification.The Culebra branch is located at: 10567 Culebra Road, San Antonio, TX 78250As a Branch Member Service Representative (MSR) you will be the face of RBFCU, providing exceptional service to our members and prospective members in a role that combines both Teller and Personal Banker functions. You’ll engage with our members and prospective members to build relationships, utilize your problem-solving skills to identify needs, and educate them on products and services that will improve their financial well-being and quality of life. You’ll review deposit products for fraud and risk, while assessing each interaction for potential impersonation to mitigate fraud losses for the organization. You’ll conduct all duties in a manner intended to enhance the image and growth of RBFCU and have an opportunity to demonstrate your professionalism, initiative, and desire to learn and grow with our Path to Promotion and award-winning Learning and Development program. If you have a passion for helping others and aspire to work for a Best Places to Work in Texas employer, a career with RBFCU may be just for you.**Essential Functions and Responsibilities:*** Provide enthusiastic, professional, quality, prompt, and courteous service to members, prospective members, and RBFCU team.* Process a variety of transactions in various settings that may include in person, video conference, drive-thru, and telephonic engagement channels.* Maintain control of cash and negotiable instruments in accordance with policies, procedures, and regulatory laws.* Engage members and prospective members through consultative, needs-based conversations by actively listening, asking open ended questions, and demonstrating empathy to uncover financial needs and recommend appropriate products and services, while consistently meeting or exceeding minimum sales goals.* Support RBFCU sales culture, and ensure branch standards are achieved by reinforcing best practices, modeling consultative behaviors, and holding a high level of self-accountability to performance expectations.* Perform in the capacity of Branch Reservist taking calls for the Member Service Center to handle incoming requests from members via this channel.* Assess all deposits for potential fraud and each interaction for impersonation to mitigate fraud losses.* Assist members and prospective members with needs that incorporate other internal departments, such as Consumer Lending, Mortgage and Credit Union Service Organizations, and comply with applicable policies, procedures, and regulatory laws.* Qualify members, and assist with opening, updating, and closing accounts, and maintain a current working knowledge of the RBFCU Membership and Account Agreement.* Prepare various teller reports, and escort members into designated areas when requested.* Observe safety and security procedures, and report potentially unsafe conditions.* All other duties as assigned (note: essential functions and responsibilities may change or new ones may be assigned at any time with or without notice).**Requirements:*** High School diploma or GED* Six months of work experience (financial institution, customer service or sales experience preferred)* **Attendance and promptness are pertinent; must be able to work a flexible Monday through Saturday schedule*** Must be able to cover staffing at any location within the respective region if a business need arises including branch transfers* Excellent communication and interpersonal skills* Ability to solve problems, make timely and informed decisions, and apply common sense to carry out detailed written or oral instructions* Proficient in utilizing PC, software and other office equipment* Ability to sit or stand for extended periods of time* Good vision (correctable), hearing, and manual dexterity; must be able to reach with hands and arms; must be able to speak clearly**Preferred:*** Bilingual (English/Spanish)***All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.***