CSR WAREHOUSE II - SSC

Mohawk Industries, Inc.; Urbandale (IA); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

401k match

Employee purchase discount

Tuition reimbursement

Job summary

Dal-Tile is seeking a Customer Service/Warehouse Associate to join our team in Urbandale, IA. The role combines customer service with warehouse responsibilities including order processing, material handling, and inventory checks, with occasional forklift and crane operation.

Applicants should have a HS diploma or equivalent and 1+ year of related experience. We offer competitive benefits and opportunities for advancement within Dal-Tile, a Mohawk Industries subsidiary.

Qualifications

• HS diploma or equivalent experience.
• 1+ years of customer service experience and warehouse experience.
• Forklift experience is required.
• Competencies include organization, math, time management, computer skills, detail-oriented, customer service and safety.

Responsibilities

• Provide customer service and office/warehouse support as needed.
• Assist walk-in customers and complete sales transactions.
• Receive, load/unload material, pull/assemble orders and perform inventory checks.
• Operate forklift/crane equipment as required.
• Process payments, reconcile cash, and prepare bank deposits.
• Maintain a clean, safe, organized facility and adhere to safety rules.

Skills

Organization

Math

Time management

Computer skills

Detail-oriented

Customer service

Safety conscious

Education

HS diploma or equivalent

Tools

Forklift operation

Material handling equipment

Job description

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CSR WAREHOUSE II - SSC

Date: Aug 5, 2026

Join the largest manufacturer of tile and natural stone in the United States and watch your career stand out with Dal-Tile, a subsidiary of Mohawk Industries.

Our close-knit team of dedicated professionals has made us the success we are today. In exchange for their hard work, we support our people with a family-friendly work environment, a commitment to promoting from within, unique benefits that go beyond just medical and dental, and a belief that every employee deserves a productive life outside of work. If this sounds outstanding to you, take the first step forward and explore a career with Dal-Tile.

Dal-Tile is seeking an exceptionalCustomer Service/Warehouse Associateto join our TEAM! TheCustomer Service/Warehouse Associate will need someone responsible for providing a variety of support such as servicing walk-in customers, completing sales transactions in conjunction with material handling duties such as receiving, loading/unloading material, pulling/assembling customers' orders, and inventory checks. This position may involve daily use of forklift and/or crane equipment.

Primary Objective

Performs a variety of customer service/office administration and warehouse duties related to the operation of the Sales Service Center.

Primary Function and Scope

Performs various customer service duties such as: waiting on customers, assisting customers in determining order requirements, answering customer inquiries, providing samples, providing direction/selection assistance, completing sales transactions, and accepting payments.

Addresses and resolves customer complaints (returns and order errors).

Performs various office administration duties such as processing payments and receipts, reconciliation of DSRs and cash box, preparation of bank deposits, balance petty cash box, preparing various performance reports, updating customer master file and creating vendor orders.

Performs various product order duties such as entering customer orders, creating plant/RDC orders, and completing stock replenishment orders.

Waits on customers and prepares sales slips.

Performs a variety of warehouse duties such as pulling/assembling customer orders, checking outbound orders for accuracy/completeness, inventory stock checks, restocking and labeling vendor products, maintaining displays (tools, caulk, etc.), moving, storing, and replenishing material, and conduct daily cycle counts.

Performs receiving duties such as receiving and unloading inbound material, processing inbound shipments, stocking material, processing customer returns, and notifying management of damaged shipments for freight claims.

Maintains clean and organized facility by sweeping, trash removal, restroom cleaning and general office maintenance, etc.

Maintains a safe working environment by obeying all safety rules as outlined in the Safety Program and by reporting all accidents, unsafe conditions and acts to Management.

Performs other related duties as required.

Experience and Knowledge Required

HS diploma or equivalent experience;

1+ years of customer service experience and warehouse experience

Forklift Experience Competencies

Organization, math, time management, computer skills, detail-oriented, customer service, safety conscious.

Other Pertinent Job Information

While performing the duties of this job, the employee is regularly required to stand, use hands, and reach with hands and arms. The employee is required to walk, stoop, kneel, crouch or crawl. The employee may sit, climb, balance, talk, or hear. The associate must have the ability to regularly lift up to 15-30 lbs and at certain times, you may be required to safely lift up to 70 lbs. Tile boxes or other material that are longer than 36 inches or more than 70 lbs. in weight require a team lift. Specific vision abilities required by this position include close vision, peripheral vision, and the ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities.

We offer competitive salary and a comprehensive benefits package, career opportunities, and an environment of creativity and growth. Examples include: Company Match on 401k,Employee Purchase Discount, and Tuition Reimbursement.

Dal-Tile is a proud supporter of our U.S. military, veterans and their families - Thank You for Your Service!
Active military, transitioning service members and veterans are strongly encouraged to apply.

Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Don’t Work participant.