CSR WAREHOUSE II - SSC

Mohawk Industries; Minneapolis (MN); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Company match on 401k

Employee discount

Tuition reimbursement

Job summary

Dal-Tile, part of Mohawk Industries, invites you to join our team in Minneapolis as a Customer Service/Warehouse Associate. You will assist walk-in customers, process sales, handle orders, and perform essential warehouse duties including receiving, picking, stocking, and occasional forklift work.

The role emphasizes strong customer service, accuracy, and teamwork in a fast-paced environment with competitive pay and benefits. HS diploma required; 1+ year in service or warehouse settings preferred.

Qualifications

• HS diploma or equivalent experience.
• 1+ years of customer service experience and warehouse experience.

Responsibilities

• Serve walk-in customers and process sales transactions.
• Handle material handling duties including receiving and order fulfillment.
• Operate forklift or crane equipment when required.
• Perform inventory checks and cycle counts.

Skills

Customer service

Warehouse experience

Cash handling

Microsoft Excel

Education

HS diploma or equivalent

Tools

Forklift operation

Job description

Join the largest manufacturer of tile and natural stone in the United States and watch your career stand out with Dal-Tile, a subsidiary of Mohawk Industries.

Our close-knit team of dedicated professionals has made us the success we are today. In exchange for their hard work, we support our people with a family-friendly work environment, a commitment to promoting from within, unique benefits that go beyond just medical and dental, and a belief that every employee deserves a productive life outside of work. If this sounds outstanding to you, take the first step forward and explore a career with Dal-Tile.

Dal-Tile is currently seeking an exceptional Customer Service/Warehouse Associate to join our TEAM! The Customer Service/Warehouse Associate will need someone responsible for providing a variety of support, including servicing walk-in customers, completing sales transactions, and handling material handling duties such as receiving, loading/unloading material, pulling/assembling customers orders, and conducting inventory checks. This position may involve daily use of forklift and/or crane equipment.

Primary Objective

Performs a variety of customer service/office administration and warehouse duties related to the operation of a Countertop location.

Primary Function And Scope

• Performs various customer service duties such as: waiting on customers, assisting customers in determining order requirements, answering customer inquiries, providing samples, providing direction/selection assistance, completing sales transactions, and accepting payments.
• Addresses and resolves customer complaints (returns and order errors).
• Performs various office administration duties such as processing payments and receipts, reconciliation of DSRs and cash box, preparation of bank deposits, balance petty cash box, prepares various performance reports, updates the customer master file, and creates vendor orders.
• Performs various product order duties such as entering customer orders, creating plant/RDC orders, and completing stock replenishment orders.
• Wait on customers and prepares sales slips.
• Produces daily sales reports.
• Performs a variety of warehouse duties such as pulling/assembling customer orders, checking outbound orders for accuracy/completeness, inventory stock checks, restocking and labeling vendor product, maintaining displays (tools, caulk, etc.), moving, storing, and replenishing material, and conducting daily cycle counts.
• Performs receiving duties such as receiving and unloading inbound material, processing inbound shipments, processing stock material, processing customer returns, and notifying management of damaged shipments for freight claims.
• Operates forklift equipment.
• Maintains a clean and organized facility by sweeping, trash removal, restroom cleaning, and general office maintenance, etc.
• Maintains a safe working environment by obeying all safety rules as outlined in the Safety Program and by reporting all accidents, unsafe conditions, and acts to management.
• Performs other related duties as required.

Experience And Knowledge Required

• HS diploma or equivalent experience;
• 1+ years of customer service experience and warehouse experience

Competencies

Organization, math, time management, computer skills, detail-oriented, customer service, safety-conscious.

Other Pertinent Job Information

While performing the duties of this job, the employee is regularly required to stand, use hands, and reach with hands and arms. The employee is required to walk, stoop, kneel, crouch or crawl. The employee may sit, climb, balance, talk, or hear. The associate must have the ability to regularly lift up to 15-30 lbs, and at certain times, you may be required to safely lift up to 70 lbs. Tile boxes or other materials that are longer than 36 inches or more than 70 lbs. in weight require a team lift. Specific vision abilities required by this position include close vision, peripheral vision, and the ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities.

We offer competitive salary and a comprehensive benefits package, career opportunities, and an environment of creativity and growth.

Benefits

• Company Match on 401k
• Employee Purchase Discount
• Tuition Reimbursement

Dal-Tile is a proud supporter of our U.S. military, veterans and their families - Thank You for Your Service.

Active military, transitioning service members and veterans are strongly encouraged to apply.

Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Don’t Work participant.