CSR WAREHOUSE II - SSC

Mohawk Industries Inc.; Bluffton, Northern (SC, KY); Ibrido; USD 34.000 - 46.000; Tempo pieno

Vantaggi offerti da questo lavoro

401(k) Company Match

Employee Purchase Discount

Tuition Reimbursement

Descrizione del lavoro

Dal-Tile, a Mohawk Industries subsidiary, is seeking a CSR Warehouse Associate II to support walk-in customers, answer inquiries, provide samples, and complete sales transactions. The role blends customer service with warehouse responsibilities to ensure accurate orders and timely delivery.

You will handle order entry, status checks, pricing, and transportation coordination, while performing warehouse tasks such as picking, packing, receiving, and cycle counts.

Competenze

• High School Diploma or GED equivalency required.
• 1 or more years customer service experience.
• Focus on customer account management preferred.
• Prior tile industry knowledge is preferred.
• 3+ years of previous warehouse experience preferred.
• Excellent oral and written communication skills with a demonstrated ability to interact effectively with individuals at all levels in the organization required.

Mansioni

• Coordinate between the Company and its customers with a high level of service and support.
• Perform a variety of warehouse duties such as pulling/assembling orders, restocking and labeling vendor products, and conducting daily cycle counts.
• Process sales orders and resolve customer product or service issues as needed.
• Receive inbound material, process inbound shipments, stock material, and notify management of damaged shipments for freight claims.
• Provide customer account management, including order entry, order inquiry, pricing, stock check and transportation management.
• Provide customer service for a high volume of inbound calls using ACD.
• Key in orders, process faxes, and prepare reports.
• Interface with internal teams to address inquiries and order issues from order entry to delivery.
• Participate in special projects and perform additional duties as required.

Conoscenze

Customer service

Order entry

Multitasking

Microsoft Word

Microsoft Excel

Phone support

Inventory knowledge

Formazione

High School Diploma or GED

Descrizione del lavoro

Join the largest manufacturer of tile and natural stone in the United States and watch your career stand out with Dal-Tile, a subsidiary of Mohawk Industries.

Our close-knit team of dedicated professionals has made us the success we are today. In exchange for their hard work, we support our people with a family-friendly work environment, a commitment to promoting from within, unique benefits that go beyond just medical and dental, and a belief that every employee deserves a productive life outside of work.

Dal-Tile is currently seeking an exceptional CSR Warehouse Associate II to join our TEAM! As the CSR Warehouse Associate II, we need someone who is ready to provide a variety of support such as servicing walk-in customers, answering customer inquiries, providing samples, and completing sales transactions.

Primary Objective

To ensure effective and efficient coordination between the Company and its customers with a high level of service and support. Performs a variety of material handling duties associated with the warehouse. Process sales orders and resolve customer product or service issues as needed.

Primary Function and Scope

Performs a variety of warehouse duties such as pulling/assembling customer orders, checking outbound orders for accuracy/completeness, inventory stock checks, restocking and labeling vendor products, maintaining displays (tools, caulk, etc.), moving, storing, and replenishing material, and conduct daily cycle counts.

Performs receiving duties such as receiving and unloading inbound material, processing inbound shipments and stock material, processing customer returns, and notifying management of damaged shipments for freight claims.

Provides customer account management, which may include, but is not limited to, order entry, order inquiry, product information, order status, pricing, stock check and transportation management.

Provides customer service for a high volume of inbound calls using ACD (Automated Call Distribution).

Responsible for keying in orders, processing faxes, and preparing reports.

Interfaces with various groups, including but not limited to internal teams and SSCs, to address customer inquiries and order issues from order entry to order delivery.

Participates in special projects and performs additional duties as required.

Experience and Knowledge Required

High School Diploma or GED equivalency required.

1 or more years customer service experience.

Focus on customer account management preferred.

Prior tile industry knowledge is preferred.

3+ years of previous warehouse experience preferred.

Excellent oral and written communication skills with a demonstrated ability to interact effectively with individuals at all levels in the organization required. Good voice quality that is conversational and professional. Ability to interpret and follow oral and written instructions, policies, guidelines, and processing standards. Ability to demonstrate strong organizational and problem-solving skills required. Ability to demonstrate strong interpersonal relationship building skills. Must have a moderate level of computer skills in Word and Excel.

We offer competitive salary and a comprehensive benefits package, career opportunities, and an environment of creativity and growth. Examples include: Company Match on 401k,Employee Purchase Discount, and Tuition Reimbursement.

Dal-Tile is a proud supporter of our U.S. military, veterans and their families - Thank You for Your Service!

Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Don’t Work participant.