CSR/Teller - Wayne-Canyon/Livonia MI - Part-Time

Fifth Third Bank; Livonia (MI); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Comprehensive benefits

Flexible scheduling

Job summary

Fifth Third Bank is seeking a part-time CSR/Teller in the Livonia, MI area to provide friendly, customer-focused service. You will handle daily transactions, answer questions, and connect customers with the right banking products while upholding company values and confidentiality.

The role emphasizes attention to customer needs, ethical behavior, and adaptability to changing policies and procedures, with a focus on delivering a thoughtful, service-driven experience.

Qualifications

• High school diploma or GED.
• Experience with cash handling.
• Ability to interact comfortably with the public.
• Knowledge of retail policies and procedures.
• Ability to take initiative and use sound judgment.
• Represent the company values and foster inclusion.
• Scheduling flexibility.

Responsibilities

• Deepen relationships with customers and guide them to meet financial needs.
• Provide timely follow-up to customer questions and issues.
• Be responsive and maintain clear communication.
• Keep customer information confidential.
• Adhere to Code of Business Conduct and Ethics.

Skills

Cash handling

Customer service

Public interaction

Policy knowledge

Education

High school diploma or GED

Job description

Make banking a Fifth Third better

We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Customer Experience

• Deepen relationships and treat customers with genuine care by listening to their specific needs, asking questions to gain deeper understanding, and seamlessly guide them to where their financial needs can be met
• Provide follow up to customer questions and find solutions to address issues
• Be responsive and timely with correspondence to keep lines of communication open and clear
• Maintain a position of trust and responsibility by keeping all customer business confidential
• Follow the Bancorp Code of Business Conduct and Ethics and other related policies, always maintaining ethical behavior.

Operations

• Perform daily office responsibilities, working with the platform team, to maintain the efficient operation of the office.
• Maintain a balancing record that is in line with policy. Find and correct outages and enlist help as needed.
• Maintain knowledge of the bank policies and financial center procedures and take responsibility to keep up to date on any changes.
• Handle consumer and business customer problems with professionalism, directing more complex issues seamlessly to the Lead Customer Service Representative or other leadership as necessary.
• Demonstrate sound judgment in decision making, abiding to established guidelines and procedures.

Referrals

• During customer interactions and Customer Outreach identify customer needs and refer customers to Bankers and business partners, as appropriate, for a consultative conversation
• Build and maintain a working knowledge of the Retail products and services offered
• Utilize appropriate tools for all referrals sent to personal bankers and business partners for tracking purposes

SUPERVISORY RESPONSIBILITIES

None.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED

• High school diploma/GED.
• Work involves extensive cash handling.
• Work involves contact with the public, adhere to dress code guidelines.
• Must have the ability to interact comfortably and confidently with the public.
• Position requires knowledge of retail policies and procedures, to perform the essential duties.
• Work requires the ability to take initiative and demonstrate sound judgment in decision-making and problem resolution.
• Demonstrate the company's core values, work as one bank, take accountability, be respectful & inclusive, act with integrity.
• Need to have flexibility in scheduling.

WORKING CONDITIONS

• Normal office environment.
• Extensive viewing of computer screens.

CSR/Teller - Wayne-Canyon/Livonia MI - Part-Time

At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.

Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html or by consulting with your talent acquisition partner.

The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location.

LOCATION -- Westland, Michigan 48186

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gende