CSR/Teller - Otsego (Plainwell MI) - Full-Time

Fifth Third; Town of Otsego (NY); On-site; USD 32,000 - 42,000; Full time

Job summary

Fifth Third Bank in Plainwell, MI is seeking a CSR/Teller to provide exceptional customer service and handle daily branch operations. You will balance cash, respond to inquiries, and guide customers to appropriate bankers for consultative conversations.

If you are detail-oriented, trusted with confidential information, and comfortable learning bank policies, you will thrive in a role that supports a diverse community with flexible scheduling and a focus on integrity and service.

Qualifications

• High school diploma or GED required.
• Extensive cash handling experience.
• Comfortable interacting with the public and providing service.
• Knowledge of retail policies and procedures.
• Ability to exercise sound judgment in decision making and problem resolution.
• Demonstrates Fifth Third core values: accountable, respectful, inclusive, integrity.
• Flexible scheduling to meet branch needs.

Responsibilities

• Deliver excellent customer service and guide customers to the right business partner when needed.
• Perform daily branch operations and maintain accurate balancing records.
• Handle customer inquiries and resolve issues promptly and professionally.
• Refer customers to bankers or partners for tailored financial solutions.
• Follow risk and policy guidelines and protect customer information.

Skills

Cash handling

Public interaction

Judgment & problem solving

Core values

Teamwork

Scheduling flexibility

Education

High school diploma/GED

Job description

Make banking a Fifth Third better® We connect great people to great opportunities.

Discover a career in banking at Fifth Third Bank.

GENERAL FUNCTION:

Provide excellent customer service in all interactions. Refer customers to the appropriate business partner for a consultative conversation. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Customer Experience:

• Deepen relationships and treat customers with genuine care by listening to their specific needs, asking questions to gain deeper understanding, and seamlessly guide them to where their financial needs can be met
• Provide follow up to customer questions and find solutions to address issues
• Be responsive and timely with correspondence to keep lines of communication open and clear
• Maintain a position of trust and responsibility by keeping all customer business confidential
• Follow the Bancorp Code of Business Conduct and Ethics and other related policies, always maintaining ethical behavior.

Operations:

• Perform daily office responsibilities, working with the platform team, to maintain the efficient operation of the office.
• Maintain a balancing record that is in line with policy. Find and correct outages and enlist help as needed.
• Maintain knowledge of the bank policies and financial center procedures and take responsibility to keep up to date on any changes.
• Handle consumer and business customer problems with professionalism, directing more complex issues seamlessly to the Lead Customer Service Representative or other leadership as necessary.
• Demonstrate sound judgment in decision making, abiding to established guidelines and procedures.

Referrals:

• During customer interactions and Customer Outreach identify customer needs and refer customers to Bankers and business partners, as appropriate, for a consultative conversation
• Build and maintain a working knowledge of the Retail products and services offered
• Utilize appropriate tools for all referrals sent to personal bankers and business partners for tracking purposes
• Perform other duties as assigned.

SUPERVISORY RESPONSIBILITIES:

None.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• High school diploma/GED.
• Work involves extensive cash handling.
• Work involves contact with the public, adhere to dress code guidelines.
• Must have the ability to interact comfortably and confidently with the public.
• Position requires knowledge of retail policies and procedures, to perform the essential duties.
• Work requires the ability to take initiative and demonstrate sound judgment in decision-making and problem resolution.
• Demonstrate the company’s core values, work as one bank, take accountability, be respectful & inclusive, act with integrity.
• Need to have flexibility in scheduling.

WORKING CONDITIONS:

• Normal office environment.
• Extensive viewing of computer screens.

CSR/Teller - Otsego (Plainwell MI) - Full-Time

At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day. The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being.

You can learn more on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html or by consulting with your talent acquisition partner.

LOCATION -- Plainwell, Michigan 49080

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

Introduce yourself to our team to stay connected on future opportunities.

We look forward to finding the right place for you.

Fifth Third is a bank that’s as long on innovation as it is on history. Since 1858, we’ve been helping individuals, families, businesses and communities grow through smart financial services that improve lives. With a commitment to taking care of our customers, employees, communities and shareholders, our goal is not only to be the nation’s highest performing regional bank, but to be the bank people most value and trust.