CSR / Teller - Henderson DT - Full Time

Fifth Third Bank; Henderson (KY); On-site; USD 28,000 - 40,000; Full time

Job summary

Fifth Third Bank in Henderson, Kentucky seeks a CSR/Teller to provide friendly service and assist customers with everyday banking needs in Henderson.

The role emphasizes accurate cash handling, knowledge of retail products, teamwork with the platform team, and referring customers to bankers for consultative conversations; flexibility in scheduling and a commitment to Fifth Third core values.

Qualifications

• High school diploma or GED.
• Extensive cash handling.
• Public interaction and dress code adherence.
• Ability to interact confidently with the public.
• Knowledge of retail policies and procedures.
• Ability to take initiative and demonstrate sound judgment in decision-making and problem resolution.
• Demonstrate Fifth Third's core values: be one bank, accountability, respect & inclusion, integrity.
• Scheduling flexibility.

Responsibilities

• Deepen relationships by listening to customer needs and guiding to financial solutions.
• Provide follow-up to customer questions and resolve issues.
• Be responsive and timely in communications.
• Maintain customer business confidentiality.
• Follow the Bancorp Code of Business Conduct and Ethics and related policies.
• Perform daily office tasks with the platform team to ensure efficient office operation.
• Maintain balancing records and correct outages as needed.
• Stay updated on bank policies and procedures.
• Handle customer problems professionally and refer complex issues to leadership.
• Demonstrate sound judgment within established guidelines.
• Identify customer needs during interactions and refer to Bankers and partners for consultative conversations.
• Build knowledge of Retail products and services offered.
• Use tools for referrals tracking.
• Perform other duties as assigned.

Skills

Cash handling

Customer service

Interpersonal communication

Initiative

Judgment

Scheduling flexibility

Core values awareness

Education

High school diploma/GED

Job description

Make banking a Fifth Third better®
We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.

GENERAL FUNCTION: Provide excellent customer service in all interactions. Refer customers to the appropriate business partner for a consultative conversation. Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank’s risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Customer Experience:

• Deepen relationships and treat customers with genuine care by listening to their specific needs, asking questions to gain deeper understanding, and seamlessly guide them to where their financial needs can be met
• Provide follow up to customer questions and find solutions to address issues
• Be responsive and timely with correspondence to keep lines of communication open and clear
• Maintain a position of trust and responsibility by keeping all customer business confidential
• Follow the Bancorp Code of Business Conduct and Ethics and other related policies, always maintaining ethical behavior.

Operations:

• Perform daily office responsibilities, working with the platform team, to maintain the efficient operation of the office.
• Maintain a balancing record that is in line with policy. Find and correct outages and enlist help as needed.
• Maintain knowledge of the bank policies and financial center procedures and take responsibility to keep up to date on any changes.
• Handle consumer and business customer problems with professionalism, directing more complex issues seamlessly to the Lead Customer Service Representative or other leadership as necessary.
• Demonstrate sound judgment in decision making, abiding to established guidelines and procedures.

Referrals:

• During customer interactions and Customer Outreach identify customer needs and refer customers to Bankers and business partners, as appropriate, for a consultative conversation
• Build and maintain a working knowledge of the Retail products and services offered
• Utilize appropriate tools for all referrals sent to personal bankers and business partners for tracking purposes

Perform other duties as assigned.

SUPERVISORY RESPONSIBILITIES:

None.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• High school diploma/GED.
• Work involves extensive cash handling.
• Work involves contact with the public, adhere to dress code guidelines.
• Must have the ability to interact comfortably and confidently with the public.
• Position requires knowledge of retail policies and procedures, to perform the essential duties.
• Work requires the ability to take initiative and demonstrate sound judgment in decision-making and problem resolution.
• Demonstrate the company’s core values, work as one bank, take accountability, be respectful & inclusive, act with integrity.
• Need to have flexibility in scheduling.

WORKING CONDITIONS:

• Normal office environment.
• Extensive viewing of computer screens.

CSR / Teller - Henderson DT - Full Time

At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.

The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location.

Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being.You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html or by consulting with your talent acquisition partner.

LOCATION – Henderson, Kentucky 42420

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.