CSR/Shipping Clerk

Southshorecompanies; Spirit Lake (IA); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Medical, Dental, & Vision Insurance

Company Paid Life Insurance

Voluntary Life Insurance

401(k) with 4% company match

Paid Time Off

Paid Holidays

Pet Insurance

EAP Program

Job summary

Southshore Companies seeks a Customer Service Representative to support paper work flow and data entry in the Iowa RDC. You will interact with customers, vendors and drivers while maintaining accurate records and supporting shipping/receiving operations in a fast-paced environment.

Ideal candidates have 2+ years clerical or customer service experience, strong MS Office skills, and SAP experience is a plus. Willingness to work Monday–Friday with overtime; safety and soy allergen awareness are

Qualifications

• 2+ years of clerical office / customer service experience required.
• Prior SAP experience a plus.
• Inventory control experience preferred.
• High School Diploma or GED preferred.

Responsibilities

• Manage inbound and outbound shipments and receipt of all products, materials, and supplies.
• Compile, sort and verify data for entry.
• Track, trace and update shipment status.
• Answer phones and respond to customer requests professionally.
• Set up and maintain files for customer stored materials.
• Verify received documents in all computer systems.
• Identify, research and resolve customer issues.
• Provide on-the-job training for new employees.
• Support shipping and receiving departments and suggest process improvements.

Skills

Customer service

Data entry

Attention to detail

Time management

Education

High School Diploma or GED

Tools

SAP

Microsoft Office

Job description

Southshore is an ISO 9001:2015 certified third party logistics provider delivering cost effective integrated logistics and outsourcing supply chain solutions to businesses in Michigan, Indiana, Illinois, Nebraska and Iowa.

The Customer Service Representative (CSR / Clerk) plays a critical role in handling paperwork flow, completing data entry, and in providing excellent customer service within the RDC (regional distribution center). The CSR follows and adheres to the Southshore Companies standard operating procedures to deliver best-in-class customer service while maintaining a high standard of operational excellence. The CSR is an empowered team member responsible for upholding the culture and values of the company.

• Manage the inbound and outbound shipments and receipt of all products, materials, and supplies. This includes, but is not limited to, auditing outbound shipments, verifying inventory counts, checking and entering data, and updating and maintaining databases.
• Compiles, sorts and verifies accuracy of data to be entered.
• Tracks, traces and updates the status of incoming and outgoing shipments.
• Engages with customers, vendors, drivers, and co workers with a positive, professional and respectful manner.
• Answer phones and respond to customer requests in a positive, professional and respectful manner.
• Assign inbound trucks to designated dock doors.
• Setup, control and maintain all related files for customer stored materials.
• Verify all received documents once materials have been received into all computer systems.
• Manage the shipment and receipt of all products, materials, and supplies.
• Identify, research, and resolve customer issues using the proper computer operating systems.
• Follow up with customer inquiries not immediately resolved.
• Complete call logs and reports.
• Collaborates and communicates with logistics technicians / dispatchers, and others involved in the shipment and receipt if products.
• Provides on-the-job training for new employees as required.
• Recommends process improvements for growth of the company.
• Provides additional backup support for shipping and receiving departments.
• Performs cleanup of the office area at the end of the shirt or as required.
• Performs all duties in accordance with Southshore Companies safety manual.
• Regular (punctual and dependable) attendance is an essential function of this job.
• Other duties as assigned.
• High School Diploma or GED preferred, or an equivalent combination of education and experience.
• 2 plus years of clerical office / customer service experience required; additional education may be substituted for years of work experience.
• Prior SAP experience a plus.
• Inventory control experience preferred.
• Ability to read, write, count and perform basic math skills of addition, subtraction, multiplication, and division.
• Requires initiate and ability to work independently and in a team setting.
• Ability to talk, listen, understand and follow directions.
• Good written and verbal communication skills.
• Bilingual is a highly preferred skill for this position.
• Proficient with Microsoft Office (Work, Excel, Outlook, PowerPoint) products.
• Computer skills are preferred including use of email and internet.
• Proficient data entry skills are required.
• Ability to set priorities and flexibly to reset priorities in a changing environment.
• Ability to work in a fast-paced environment and meet productivity targets.
• Ability to pay attention to details and accuracy in inventory control.
• Good organizational skills.
• Ability to meet deadlines.
• Strong sense of time management,
• Strong customer service skills.
• Ability to work Monday - Friday plus overtime including some Saturday as needed by the business (especially during peak season - January through April).
• Occasionally required to lift and/or move up to 10lbs.
• Regularly required to talk and/or hear communicate with management, supervisors, employees, customers and/or truck drivers.
• Occasionally required to bed, twist, turn, kneel, and/or squat.
• Occasionally required to stand and/or walk on the concrete warehouse floor.
• Occasionally required to use hands and fingers to handle or feel objects, tools, or controls.
• Occasionally required to stand, walk, sit and reach with hands and arms.
• Frequently / Regularly required to sit at a desk and work on a computer.
• Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus.
• Must be able to work in various weather conditions and tolerate exposure to typical noises and smells associated with a warehouse.
• Safety equipment includes but not limited to a hi-vis safety vest or shirt, safety glasses, gloves, closed to shoes, long sleeves, long pants, above ankle socks, and masks (as needed).
• Our facility handles soybeans. Applicants with soy allergies should be aware of potential exposure in the work environment.
• $19.00 + per hour
• Seasonal bonus program of $2.00 on top of your hourly wage from November-April each year!*
• 7AM-3:30PM April - November
• Split shifts from November-April; 5:45AM-2:15PM + OT & 2PM - 10:30PM + OT
• Ability to work both shifts if necessary is preferred
• Medical, Dental, & Vision Insurance
• Company Paid Life Insurance
• Voluntary Life Insurance for Employee, Spouse and Child
• 401(k) + 4% Company Match
• Company Paid Life Insurance
• Paid Time Off
• Paid Holidays
• Pet Insurance
• EAP Program

Southshore Companies provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.