CSR - Full Time - Overnight

The Pay O Matic Corporation; New York (NY); On-site; USD 14,000 - 23,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

Sick Leave

Short-term incentives

Job summary

Pay-O-Matic is seeking a Front-Line Customer Service Representative in Bronx, NY, for full-time overnight shifts. You will handle POS transactions, provide outstanding guest service, and follow security and bank compliance guidelines. Bilingual English/Spanish skills and availability to float to nearby stores are required.

The role emphasizes accuracy, teamwork, and a positive customer-focused environment at our NYC locations.

Qualifications

• Prior experience in customer service.
• Previous experience handling financial transactions.
• Fluency in both English and Spanish required.
• Experience with Microsoft Office and general computer literacy.
• Must be available to work (float) at nearby locations when needed.

Responsibilities

• Deliver exceptional guest service, ensuring a positive customer experience.
• Use Point-Of-Sale (POS) system for all transactions
• Open and close the store when required.
• Process money transfer transactions and manage POS operations.
• Maintain compliance with banking-related rules and company policies.
• Sustain loss prevention protocols and safeguard company funds.

Skills

Customer service

Bilingual English/Spanish

POS transactions

Microsoft Office

Tools

POS system

Microsoft Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

CSR - Full Time - Overnight

Regular Full-Time Bronx, NY, US

Salary Range: $17.00 To $17.00 Hourly

Are you passionate about customer service? Do you like helping others accomplish their financial needs through providing relatable products and services? Are you interested in joining a diverse company where our unique contributions are recognized and celebrated, allowing each of us to thrive? Join Pay-O-Matic (POM) as a CSR!

Pay-O-Matic powers your pursuit.

As a Front-Line Customer Service Representative, you will be responsible for maintaining optimal services and providing valuable customer service. Schedules may include weekends, holidays and floating (work) to nearby stores when needed.

Role Responsibilities:

• Deliver exceptional guest service, ensuring a positive customer experience in line with company standards.
• Use Point-Of-Sale (POS) system for all transactions
• Work in confined areas alone with an understanding of the Company’s security/safety policies and procedures.
• Open and close the store when required.
• Process money transfer transactions and efficiently manage point of sale operations.
• Adapt well in the face of workplace stressors such as heavy verbal demands of customer service
• Perform transactions successfully while upholding Banking-related Compliance rules and regulations.
• Maintain a harmonious work environment with colleagues through practice of mutual respect.
• Sustain loss prevention protocols, strictly adhering to company policies and store standards.
• Manage company funds, ensuring precise reconciliation with daily receipts and records.
• Implement strong security measures to safeguard company funds and maintain financial integrity.
• Perform daily reconciliation of transactions to ensure accuracy and transparency.

Role Requirements:

• Prior experience in customer service.
• Previous experience handling financial transactions.
• Fluency in both English and Spanish, with strong communication skills in both languages required.
• Experience working with Microsoft Office Suite and general computer literacy.
• Must be available to work (float) at nearby locations when needed.

We make financial services accessible to humans everywhere. Join us for what’s next.

Pay-O-Matic is New York City’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric company with scores of employees working in more than 100 locations. We provide instant gratification to our customers through rapid check cashing, bill payments and various other products and services.

Just as we help our customers to prosper, we support our employees in achieving their professional aspirations. You’ll have plenty of opportunities to learn new skills and build a career, as well as receive a great compensation package. If you’re ready to help drive the future of financial services, it’s time for Pay-O-Matic. Learn more about our purpose and people https://www.payomatic.com/careers-at-payomatic .

The hourly rate is $16.50 per hour. Please note that the foregoing compensation information is a good-faith assessment associated with this position only and is provided pursuant to the applicable law.

Benefits:

• You will also have access to short-term incentives, Medical, Dental, Vision, Life Insurance and Sick Leave.
• Most of these benefits are available for full-time employees.
• Part-time employees can access short-term incentives and Sick Leave benefits.

Location (in-person):Store 208 - 271 East 149th St. Bronx NY, 10456

POM values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of company objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solving together, and innovate.

POM has determined the category of this role to be Full-time In-person. This refers to employees who, due to the nature of their work, must be in the work location full-time.

Schedule:

The 271 East 149th St. Bronx NY, 10456 location has the following operation hours, Eastern Standard Time (EST):

Sunday, 9:00 a.m. to 5:00 p.m.

Monday, 8:00 a.m. to 8:00 p.m.

Tuesday, 8:00 a.m. to 8:00 p.m.

Wednesday, 8:00 a.m. to 9:00 p.m.

Thursday, 7:00 a.m. to 9:00 p.m.

Friday, 7:00 a.m. to 9:00 p.m.

Saturday, 7:00 a.m. to 8:00 p.m.

The CSR will work between 30 and 40 hours a week and days will vary. Successful applicants will have the flexibility to work any day of the week within regular business hours. Open availability Monday - Sunday 4:00 pm to 12:00 am

We are passionate about diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.