CSR Full Time

Jobs2Web; Glasgow (KY); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Competitive Wages

Uncapped Bonus Potential

401(k) Savings Plan

Educational Assistance

Paid Vacation/Holidays

Great Schedules

Job summary

Purpose Financial/Advance America in Glasgow, KY seeks a Full-Time Customer Service Representative. The role focuses on customer service, sales, and marketing within the center, supporting both in-person and phone interactions.

Ideal candidates are bilingual (English/Spanish) with strong math, communication, and interpersonal skills, able to handle cash, data entry, and comply with policies. 40 hours weekly, professional attire, and dependable transportation required.

Qualifications

• High School Diploma or equivalent required; some college preferred.
• Sales and/or customer service experience required, or equivalent experience.
• One year of experience in sales, retail, banking, or collections preferred.

Responsibilities

• Sell financial products and services to customers and build relationships.
• Handle customer concerns and transactions with accuracy and courtesy.
• Support marketing efforts and contribute to collection activities as needed.
• Represent the company in a professional manner and adhere to regulations.

Skills

Strong math skills

Verbal communication

Customer service

Sales

Interpersonal skills

Follow procedures

Attention to detail

Education

High School Diploma or equivalent

Some college preferred

Tools

POS system

Computer literacy

Job description

Company: Purpose Financial/Advance America.

Address:332 N. L. Rogers Wells Blvd. ,Glasgow ,Kentucky ,United States -42141

Since 1997, Advance America has helped millions of hardworking people with a variety of personalized financial solutions. We are a nationally recognized, fully licensed financial services company with over 1,500 locations and online lending services.

We are currently seeking highly-skilled, career-oriented individuals ready to be part of a growing company!

We offer:

• Competitive Wages
• Uncapped Bonus Potential
• 401(k) Savings Plan
• Educational Assistance
• Paid Vacation/Holidays
• Great Schedules

We are currently seeking bilingual candidates with excellent verbaland written communication skills in English and Spanish for our fast paced center location!

Position Summary

The Full Time Customer Service Representative (CSR) position is a performance based, hands-on, customer-focused role that is responsible for completing tasks associated with the center’s daily operation. Job responsibilities are expected to be completed in a manner that complies with all federal and state regulations and adheres to company policies, procedures, and practices. This position is responsible to perform an active role in meeting all performance goals and metrics for the center as defined by management. In order to do so, this position requires attention to detail, excellent customer service skills, and a passion for sales. This position is responsible to develop, assist, and participate in all marketing and collection efforts, both internally and externally.

Job Responsibility

Customer Service, Sales, & Marketing: Actively assist in meeting the center’s performance metrics as defined by management. Understand, recommend, and sell financial products and services to customers. Build strong relationships with current and prospective customers, in person and over the phone. Manage customer concerns, and actively participate in customer transactions. Deploy marketing efforts in the community to generate sales and customer growth, and complete marketing tracking sheets as required.

Operations, Compliance, & Collections: Assist in managing the P&L to meet all budgeted numbers and in meeting management’s expectations related to center performance. Adhere to the Company’s policies, procedures, Creed, and to all applicable state and federal regulations. Maintain accurate cash controls and ensure that security procedures are in line with Company and Loss Prevention (LP) Standards. Enter customer and transaction information accurately into the point of sales system, and create and maintain accurate customer files with all required documentation. Perform and document collection calls, field visits, and any other approved collection activities. Complete other duties as assigned.

Job Responsibilities Cont.

Education Required

High School Diploma or equivalent required; some college preferred.

Knowledge Required

: Strong math skills, including the ability to count cash; professional verbal communication by phone and in person; ability to read, write, evaluate, and apply complex and detailed information; may work alone; ability to interact professionally and exhibit appropriate social skills; ability to negotiate payment terms and effectively communicate loan requirements; ability to understand and ensure compliance with policies, procedures, and laws governing our industry/business and employees; ability to use computer programs required to process customer transactions; ability to maintain composure in stressful situations; ability to follow procedures in the normal course of business and in stressful situations; ability to develop and maintain business relationships.

Experience Required

Sales and/or customer service experience required, or equivalent experience. One year of experience in one or more of the following areas preferred: sales, retail, banking, or collections.

Physical Requirements

Standing for long periods of time; sitting occasionally; walking, including extended distances; bending; squatting; kneeling; pushing/pulling; reaching; twisting; frequent lifting of less than 10 lbs., occasional lifting of up to 20 lbs.; driving and having access during the workday to an insured and reliable transportation in order to complete tasks including, but not limited to, banking, marketing, and providing staffing coverage within the division; exposure to outdoors limited to elements that the ordinary person would be exposed to at that time; typing; data entry; grasping; transferring items between hands and/or to another person or receptacle; housekeeping/cleaning (vacuuming, dusting, cleaning windows, bathroom, etc., including exposure to cleaning chemicals); use of office equipment to include computers; able to be physically present Monday through Saturday from 8am-8pm; ability to travel to, be physically present at, and complete the physical requirements of the position at any center within the division (distance varies by division).

Action Oriented

Core Values and Business Ethics

Customer Focus

Drive for Results

Interpersonal Skills

Supervisory Responsibility

Travel

Must have a valid driver’s license and access to insured, reliable transportation. Ability to travel within division for marketing, collections, staffing, special events, and banking responsibilities.

Position Type/Expected Hours of Work

40 hours per week

Attire

Professional business attire or Advance America logo apparel required.

Other

Must be 18 (except in AL where the age requirement is 19), eligible to work in the USA, and able to successfully complete all post offer screens, including a criminal background check, MVR, credit check if required by state law, reference check, and drug test. Regular and punctual attendance is required. Schedules may be changed as needed to accommodate business needs. Overtime may be required.Must meet all applicable state and local regulatory requirements. In some states, you may be required to become a notary upon request (at the Company’s expense).

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.