CSR Call Center

Corner-Home-Medical; Minneapolis (MN); On-site; USD 25,000 - 30,000; Full time

Job summary

Corner Home Medical in New Hope, MN, is seeking a Call Center Representative to join our patient-focused healthcare team. This full-time role handles incoming calls about Durable Medical Equipment, insurance coverage, and order processing.

The position requires a high school diploma and strong written and verbal English communication; medical terminology or billing experience is a plus but not required. We value attendance, accuracy, and the ability to meet daily call volumes.

Qualifications

• High school diploma or equivalent.
• Previous customer service experience required.
• English fluency in reading, writing, and speaking.
• Knowledge of medical terminology or billing is a plus.
• Ability to meet daily call volume expectations.

Responsibilities

• Assist callers with questions about Durable Medical Equipment.
• Explain product usage and insurance coverage.
• Create and process sales orders and forward to billing.
• Provide service via phone, fax, and email.

Skills

Customer service

Communication

Attendance

English fluency

Education

High school diploma

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

CSR Call Center

Full Time Admin Support New Hope, Minneapolis, MN, US

5 days ago Requisition ID: 1104

Salary Range: $21.00 To $22.00 Hourly

Customer Service Representative – Call Center

Company: Corner Home Medical
Location: New Hope, MN
Job Type: Full-Time

Corner Home Medical is seeking a Call Center Representative to join our fast‑paced, patient-focused healthcare team. This role is ideal for candidates with strong customer service skills who want to work in the durable medical equipment (DME) and healthcare services industry. We will train the right person—medical terminology or billing experience is a plus but not required.

Why You’ll Love Working With Us

• Opportunity to build a career in the medical equipment and healthcare support field
• Supportive team environment with ongoing training
• Work that directly helps patients and caregivers get the equipment they need

Responsibilities

• Assist incoming callers with questions and inquiries related to Durable Medical Equipment
• Answer questions regarding product usage and insurance coverage
• Create and process sales orders while ensuring customer satisfaction
• Finalize orders and forward information to the billing team
• Provide excellent service via phone, fax, and email

Qualifications

• High school diploma or equivalent required
• Previous experience in customer service preferred
• Medical terminology or medical billing experience is helpful but not required
• Ability to meet daily call volume expectations
• Strong written and verbal communication skills
• Must be able to read, write, and speak English fluently
• Strong organizational and multitasking skills
• High attention to detail
• Regular attendance is essential

Physical Requirements

This position may require: Standing, walking, sitting, kneeling, squatting, lifting, twisting, reaching, and grasping.

Work Environment

Office / retail medical equipment branch setting.

About Corner Home Medical

Corner Home Medical provides high‑quality durable medical equipment (DME) and respiratory services to patients throughout the region. We are committed to exceptional customer care, expert support, and trusted service—values our Customer Service Representatives help bring to life every day.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Schedule

• Monday – Friday, 8:30 AM – 5:00 PM
• Occasional weekend coverage as needed

Work Hours

40 hours per week