CSR

Boyd Group; Sarasota (FL); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Paid Time Off

Parental Leave

Holiday Pay

Medical Insurance

Job summary

Gerber Collision & Glass seeks a Customer Service Representative to deliver exceptional service, coordinate with customers and insurance providers, and support the repair team with administrative tasks. You will schedule repairs, manage rental info, and ensure seamless communication throughout the process.

Requires a high school diploma or GED with at least 1 year in a similar role; automotive environment experience is a plus. On-site position with competitive benefits and training opportunities.

Qualifications

• High School Diploma or GED required.
• Minimum 1 year experience in a similar admin role.
• Preferred 1 year in auto body or similar environment.

Responsibilities

• Provide exceptional customer experience and manage relationships with customers and insurance partners.
• Schedule vehicle repair appointments using CCC One and scripts.
• Retrieve insurance assignments and obtain repair authorization documentation.
• Prepare RO packets with QC checklist, work order, parts list and rental indicators.
• Record all communications in CCC One and update rental information in system.
• Monitor ARMS to ensure vehicles are reflected in CCC One.

Skills

Multitasking

Attention to detail

Communication

Sales drive

Customer service

Education

High School Diploma or GED

Tools

CCC One

ARMS

Daily Demand Capacity Planner

Job description

Company: Gerber Collision & Glass Great Teams Don’t Happen by Accident Built with Intent. Driven by YOU. At the Gerber Collision & Glass, our teams work to provide the elite infrastructure and supportive environment you need to Be the Best and outperform at every touchpoint in collision and glass services. As we continue to grow and lead the industry, we ensure you have the resources and the team behind you to move your career forward. Our Commitment: The Boyd Group welcomes unique talents from all backgrounds and characteristics. We act with integrity and appreciate the diverse perspectives that make our "Greater Team" exceptional. Qualified individuals, including those with disabilities and Protected Veterans, are encouraged to apply.

Job Description:

The CSR is responsible for providing an exceptional customer experience. They manage working relationships with customers and insurances companies while providing all components of administrative support for the Repair Facility Team.

Key Job Responsibilities

• Ensure consistent execution of WOW (Wow Operating Way) plan.
• Schedule appointments for vehicle repair using Daily Demand Capacity Planner, CCC One schedule and proper scripting. (CCC One is our repair management system)
• Ensure timely retrieval of insurance assignments and obtain necessary repair authorization documentation in order to dissemble vehicles for repairs.
• Prepares RO (repair order) work packet consisting of QC (quality control) check list, work order, parts list and windshield tag used to record the proper indicators -R (rental)-NR (no rental)-G (Gerber pay).
• Records all communication with customers or insurance partners during the repair process using CCC One notes and selecting the appropriate communication type.
• Confirms car rental information and updates CCC One with rental car usage information.
• Manage ARMS (automated rental management system) throughout the day to ensure all vehicles appearing in the ARMS system are also noted in CCC One.

Education and/or Experience Required

• High School Diploma or GED (General Education Diploma)
• Minimum: 1 year experience in a similar role such as administration assistant.
• Preferred: 1 year in an auto body or similar work environment including previous customer service experience.

Required Skills/Abilities

• Ability to function well in a fast past environment, demonstrating multitasking ability while under pressure.
• Strong attention to detail with a high degree of accuracy.
• Knowledge of general office equipment and basic computer skills as well as good oral and written communication skills with strong sales drive and exceptional customer service.

Other Requirements

• Valid driver’s license.

Benefits

• Annual Paid Time Off (PTO) plans
• 2 weeks of Paid Parental Leave for Full time Employees who work a minimum of 30 hours per week
• 6 paid holidays annually
• Medical, Prescription Drug, Dental & Vision Insurance effective Day 1
• 401(k) Retirement Plan with company match
• Employer Paid Short-Term Disability & Life Insurance
• Additional Voluntary Life Insurance
• Continuing Education Opportunities
• Free Prescription or Non-Prescription Safety Glasses annually
• Annual Voluntary Uniform Stipend
• Voluntary Daily Pay option available

About Us

Gerber Collision & Glass has been WOWing customers with our collision repair services for over 80 years. Please visit gerbercareers.com to learn more about our company.

AI Disclosure Statement

AI Disclosure Statement: At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.

Compensation Details

Compensation Details: $15 - $20/ Hour Compensation is commensurate with skill, education and experience.

Supplemental Pay

Supplemental Pay: This position may also be eligible for Bonus opportunities tied to individual or business initiatives.