CSOC Incident Response Lead

Sherwin-Williams; United States; Remote; USD 140,000 - 190,000; Full time

Job summary

Sherwin-Williams Co. is seeking an experienced CSOC Incident Response Lead to oversee the organization’s security incidents from detection through remediation.

You will act as the primary decision-maker, coordinating the IR team, guiding response playbooks, and communicating with executives to minimize risk and restore operations quickly. The role leverages SIEM/SOAR tools, requires strong leadership, and involves monthly post-incident reviews and tabletop exercises.

Qualifications

• Bachelor's degree in CS/IT or equivalent experience.
• 8+ years IT/cybersecurity experience.
• Proven experience leading and coordinating IR in a fast-paced environment.
• Strong knowledge of network security, malware analysis, intrusion detection.
• Excellent communication and interpersonal skills with stakeholders.
• Ability to stay calm under pressure and deliver results.
• Understanding of OSes including z/OS, Windows, UNIX, Linux, AIX.
• Must be legally authorized to work in the United States without sponsorship.

Responsibilities

• Serve as the primary decision-maker during cybersecurity incidents.
• Assist in utilizing CSOC toolset (SIEM/SOAR, sandbox, EDR, etc.).
• Lead and coordinate IR efforts within Triage & Response.
• Collaborate with stakeholders to assess impact and prioritize actions.
• Provide timely updates to executives throughout incident lifecycle.
• Implement and refine analysis, forensics, and IR playbooks.
• Conduct monthly post-incident reviews and action-item remediation.
• Lead tabletop exercises to identify gaps and improve readiness.
• Oversee IR training and vendor management of IR retainer credits.

Skills

IR leadership

Incident response

Network security

Communications

Cross-functional collaboration

Multi-OS knowledge

Education

Bachelor's degree in computer science or information technology

Tools

SIEM/SOAR platforms

Splunk

Sumo Logic

Threat intelligence platforms

Job description

The Cybersecurity Security Operations Center (CSOC) Incident Response (IR) Lead is a cybersecurity professional responsible for overseeing and coordinating the response to all security incidents within the organization, acting as the primary decision-maker during a breach by leading the incident response team, assessing the situation, implementing response plans, and communicating updates to stakeholders throughout the incident lifecycle, with the primary goal of minimizing risk and restoring operations quickly and safely. This role requires a strategic thinker with strong leadership and technical skills, capable of making quick and informed decisions in high-pressure situations. Ability to support the IR lifecycle using our Security Information and Event Monitoring (SIEM) and Security Orchestration and Automated Response (SOAR) technologies.

This role reports directly to the CSOC manager.

• Serve as the primary point of contact and decision-maker during cybersecurity incidents.
• Assist in utilization of full CSOC toolset in support of IR (i.e. SIEM / SOAR, sandbox, email security, End Point Detection and Response, etc.)
• Lead and coordinate incident response efforts within the Triage & Response team, including mobilizing resources, assessing the situation, and implementing response plans.
• Collaborate with internal and external stakeholders to gather information, assess impact, and prioritize response actions.
• Provide clear and timely communication to stakeholders, including executive leadership, throughout the incident lifecycle.
• Implement and refine the analysis and forensics process.
• Implement and refine incident response procedures, protocols, and playbooks to enhance effectiveness and efficiency.
• Conduct monthly post-incident reviews to help identify lessons learned, areas for improvement, and enforce consistent action item remediation with analysts, engineers, and relevant stakeholders.
• Stay abreast of emerging cyber threats, vulnerabilities, and best practices in incident response through collaboration with Vulnerability management and Cyber Threat Intelligence teams.
• Hold monthly workshops with stakeholders from Information Technology and Operational Technology to discuss on-going and future initiatives related to Incident Response.
• Collaborate with security engineers to enhance detection and playbook automation.
• Lead tabletop exercises with CSOC team members and internal stakeholders to facilitate training, identify gaps, and support continuous improvement.
• Assist with managing the IR database to ensure adherence to audit and compliance requirements.
• Support CSOC manager with vendor management of the IR retainer(s).
• Oversee formal / informal IR training. Identify training opportunities with unused IR retainer credits.

This is a remote position.

This position is not eligible for sponsorship for work authorization now or in the future, including conversion to H1-B visa. Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future.

Job duties include contact with other employees and access confidential and proprietary information and/or other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's staff, employees, and business relationships.

Education & Experience

Required:

• Bachelor's degree in computer science, Information Technology, or related field (or equivalent experience).
• 8+ years IT/Cybersecurity experience.
• Proven experience leading and coordinating IR efforts in a fast-paced environment.
• Strong technical knowledge of network security, malware analysis, intrusion detection, and related technologies.
• Excellent communication and interpersonal skills, with the ability to interact effectively with stakeholders at all levels and explain technical information to non-technical stakeholders.
• Ability to remain calm and focused under pressure, with a commitment to delivering results.
• Understanding of various operating systems (z/OS, Window, UNIX, Linux, AIX, etc.).
• Must be eighteen years or older
• Must be legally authorized to work in the United States without company sponsorship

Preferred Experience

• Relevant certifications such as the GIAC Incident Handler (GCIH) are preferred.
• Previous experience with IR and handling
• Deep understanding of cybersecurity concepts, including incident response methodologies and threat intelligence
• Familiarity with relevant cybersecurity frameworks and regulations (e.g., NIST, GDPR)
• SIEM/SOAR solutions, such as Splunk and Sumo Logic.
• CSOC or working with a Managed Security Service Provider.
• Threat Intelligence Platform (TIP) and importance of integrating into the SIEM in support of IR and Indicators of Compromise.
• Expos