CSBB Business Management Associate

Truist Financial; Charlotte (NC); On-site; USD 90,000 - 120,000; Full time

Job summary

Truist Financial in Charlotte/Atlanta is seeking a business/process analyst to support SEBP and CSBB operations in office five days a week.

You will drive process improvements, coordinate deliverables, map processes, and collaborate with project teams to keep priorities aligned and ensure timely execution.

Qualifications

• Bachelor's degree in business, engineering, design, or technology field; or related field or equivalent combination of education and professional experience
• Four years of process or project analyst or relevant industry experience in banking, financial services, or other services industry
• Strong analytical skills
• Proficient with business process management (BPM) standards for mapping purposes
• Self-starter, highly-motivated, change agent with strong interpersonal, communication, collaboration and leadership skills
• Demonstrated proficiency in basic computer applications, such as Microsoft Office software products
• Demonstrated proficiency with Process mapping and/or process modeling
• Knowledgeable in applying problem solving toolsets to then create or draft process improvement deliverables

Responsibilities

• Provide business process based solutions to complex problems. Act as a Process SME for projects with moderate budgets or of a short to intermediate duration.
• Work with project teams, lines of business and other IT resources to analyze and develop solutions to satisfy business needs. Under general direction, instruct, direct, and check the work of other business analysts. Act independently or as a member of a project team to consult on complex projects.
• Develop and implement a data collection plan in support of projects led by Process Engineers
• Assist with providing process improvement recommendations based on analysis of process maps, data collection, and root cause analysis
• Facilitate and document project meetings and design sessions
• Manage small project initiatives with limited scope.
• Facilitate and document process mapping sessions, including ensuring documentation accurately reflects process owner discussion
• Prioritizes responsibilities to balance initiatives and deliverables.

Skills

BPM standards

Process mapping

Analytical skills

MS Office

Project coordination

Education

Bachelor's degree in business/engineering/design/tech

Tools

Microsoft Office

Job description

Regular or Temporary: Regular

Language Fluency: English (Required)

Work Shift: 1st shift (United States of America)

Please review the following job description:

This role is an in office role working in office five days per week in Charlotte or Atlanta.

This role helps drive execution across SEBP and CSBB by supporting core business routines, coordinating deliverables, and connecting work across partners to keep priorities aligned and moving forward. It brings structure, follow-through, and operational discipline to the work, helping leaders stay focused on priorities, manage dependencies, and deliver with consistency.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

1. Provide business process based solutions to complex problems. Act as a Process SME for projects with moderate budgets or of a short to intermediate duration.
2. Work with project teams, lines of business and other IT resources to analyze and develop solutions to satisfy business needs. Under general direction, instruct, direct, and check the work of other business analysts. Act independently or as a member of a project team to consult on complex projects.
3. Develop and implement a data collection plan in support of projects led by Process Engineers
4. Assist with providing process improvement recommendations based on analysis of process maps, data collection, and root cause analysis
5. Facilitate and document project meetings and design sessions
6. Manage small project initiatives with limited scope.
7. Facilitate and document process mapping sessions, including ensuring documentation accurately reflects process owner discussion
8. Prioritizes responsibilities to balance initiatives and deliverables.

QUALIFICATIONS

Required Qualifications:

1. Bachelors degree in business, engineering, design, or technology field; or related field or equivalent combination of education and professional experience
2. Four years of process or project analyst or relevant industry experience in banking, financial services, or other services industry
3. Strong analytical skills
4. Proficient with business process management (BPM) standards for mapping purposes.
5. Self-starter, highly-motivated, change agent with strong interpersonal, communication, collaboration and leadership skills
6. Demonstrated proficiency in basic computer applications, such as Microsoft Office software products
7. Demonstrated proficiency with Process mapping and/or process modeling
8. Knowledgeable in applying problem solving toolsets to then create or draft process improvement deliverables

Preferred Qualifications:

1. Experience working with Employee Engagement or Organizational Health data.
2. Demonstrated expertise in deck preparation and usage of Microsoft 365
3. Demonstrated expertise in written communication skills

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation:

All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truists generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truists defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.

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