CS Engineering Director - SASE & NGFW (Remote)

Palo Alto Networks; Santa Clara (CA); Remote; USD 227,000 - 312,000; Full time

Job summary

Palo Alto Networks is seeking a Director of Customer Success for our Network Security business (NGFW/SASE) in Santa Clara, CA. You will lead a high-performing CS Engineering team focused on maximizing value from converged networking and cloud security platforms for enterprise clients.

This role emphasizes strategic leadership across SD-WAN, Zero Trust, and cloud adoption with a focus on adoption depth, time-to-value, and net retention. The position is remote with global collaboration.

Qualifications

• 10+ years in Customer Success or Professional Services in SaaS or cybersecurity, with 5+ years in a people leadership role.
• AI-first strategic mindset to scale CS operations, drive retention, and enhance efficiency.
• Deep understanding of SASE components (SD-WAN, CASB, ZTNA) and Next-Generation Firewall (NGFW) technologies.
• Familiarity with cloud providers (AWS, Azure, GCP) and enterprise networking is essential.

Responsibilities

• Define and execute the SASE and NGFW CS strategy, focusing on Time-to-Value (TTV), adoption depth, and Net Retention.
• Lead, mentor, and scale a dual-focus team of SASE and NGFW Customer Success Engineers.
• Develop playbooks for the entire customer lifecycle, from implementation hand-off to executive business reviews (EBRs) and renewals.
• Collaborate with Product and Engineering to provide a voice of the customer feedback loop and influence roadmaps.

Skills

AI-first mindset

Leadership

Customer success

Data-driven

Strategic thinking

Education

Bachelor’s degree in CS/Engineering/Business

Tools

Cloud platforms (AWS, Azure, GCP)

Job description

Palo Alto Networks is seeking a Director of Customer Success for our Network Security business (NGFW/SASE) in Santa Clara, CA. You will lead a high-performing CS Engineering team focused on maximizing value from converged networking and cloud security platforms for enterprise clients.

This role emphasizes strategic leadership across SD-WAN, Zero Trust, and cloud adoption with a focus on adoption depth, time-to-value, and net retention. The position is remote with global collaboration.