Cruise Reservations Specialist | Virtual

Wanderwell Collective; Ohio; À distance; USD 42 000 - 65 000; Plein temps

Avantages offerts par ce poste

Flexible schedule

Remote work opportunities

Travel discounts

Ongoing training and development

Résumé du poste

Wanderwell Collective is seeking a detail-oriented Cruise Reservation Specialist to join our remote team. You will help clients select, book and manage cruise vacations, drawing on cruise industry knowledge to tailor options to preferences and budgets.

Strong communication, sales acumen, and organizational skills are essential for success in this fully remote role with flexible scheduling and client follow-ups.

Qualifications

• Experience in travel sales, reservations, or customer service preferred.
• Strong knowledge of cruise lines, destinations and industry trends.
• Excellent verbal and written communication skills.
• Ability to multitask and manage multiple bookings efficiently.
• Sales-oriented with passion for helping clients plan vacations.
• Proficiency with online booking, CRM software and Office suite.
• Self-motivated, able to work independently in a remote setting.
• CLIA or travel/cruise certification is a plus.

Responsabilités

• Assist clients with cruise inquiries, reservations and modifications via phone, email and online platforms.
• Provide guidance on destinations, itineraries, ship amenities and travel requirements.
• Process bookings and payments accurately per policy.
• Maintain relationships with clients through personalized service and follow-ups.
• Stay updated on promotions, policies and travel regulations.
• Collaborate with cruise partners to secure deals and perks.
• Address concerns and troubleshoot booking issues professionally.
• Upsell additional services such as excursions and insurance.

Connaissances

Travel sales

Reservations

Customer service

Cruise knowledge

Communication

Multitasking

Sales mindset

Independent work

Formation

CLIA certification

Outils

CRM software

Microsoft Office

Booking systems

Description du poste

Title: Cruise Reservation Specialist

Job Type: Full-time / Part-time / Remote

Location: Remote (Work from Home)

About Us

We specialize in creating unforgettable cruise experiences by offering expert travel planning services. As a trusted name in the travel industry, we are committed to providing exceptional customer service and seamless booking experiences. We partner with top cruise lines to ensure our clients receive the best deals, amenities, and tailored itineraries.

Job Summary

We are looking for a detail-oriented and customer-focused Cruise Reservation Specialist to join our team. In this role, you will assist clients with selecting, booking, and managing their cruise vacations. You will leverage your knowledge of the cruise industry to recommend the best options based on clients’ preferences, budgets, and needs. This is a remote role that requires excellent communication, sales, and organizational skills.

Key Responsibilities

• Assist clients with cruise inquiries, reservations, and modifications via phone, email, and online platforms.


• Provide expert guidance on cruise destinations, itineraries, ship amenities, and travel requirements.


• Process bookings and payments while ensuring accuracy and compliance with company policies.


• Maintain strong relationships with clients by offering personalized service and follow-ups.


• Stay updated on cruise line promotions, policies, and travel regulations.


• Collaborate with cruise partners to secure the best deals and exclusive perks for clients.


• Address client concerns and troubleshoot any booking-related issues professionally.


• Upsell and cross-sell additional travel services, such as excursions, travel insurance, and pre/post-cruise accommodations.

Qualifications

• Previous experience in travel sales, reservations, or customer service (preferred but not required).


• Strong knowledge of cruise lines, destinations, and travel industry trends.


• Excellent verbal and written communication skills.


• Ability to multitask and manage multiple bookings efficiently.


• Sales-oriented mindset with a passion for helping clients plan memorable vacations.


• Proficiency with online booking systems, CRM software, and Microsoft Office Suite.


• Self-motivated and able to work independently in a remote environment.


• Certification in travel or cruise industry (e.g., CLIA certification) is a plus.

Benefits

• Flexible work schedule with remote opportunities.


• Exclusive travel discounts and industry perks.


• Ongoing training and professional development.


• Career growth opportunities within the company.