Cruise Partnership Manager - Travel Services

AAA Auto Club Enterprises; Costa Mesa (CA); On-site; USD 121,000 - 161,000; Full time

Benefits offered by this job

Health coverage

401(K) matching and Pension

Tuition assistance

Floating holidays and PTO

Parental leave

Job summary

AAA Auto Club Enterprises is seeking a strategic Travel Product Manager to lead initiatives that grow travel offerings and elevate member engagement. You will guide the Cruise and Group Travel portfolio, optimize profitability, and set a roadmap with world-class travel partners to deliver standout experiences.

You’ll conduct market and competitive research, translate insights into market-ready products, and collaborate with marketing, sales, and operations to drive go-to-market success and

Qualifications

• Bachelor’s degree or equivalent experience in related field.
• 4–6 years of product management experience in travel/hospitality.
• Strong negotiation and stakeholder engagement skills.
• Data-driven with KPI mindset.

Responsibilities

• Set the vision and execute a forward-thinking travel strategy.
• Identify trends using market insights and competitive analysis.
• Oversee product evolution from concept to launch.
• Lead go-to-market efforts across digital, print, and in-branch channels.
• Build relationships with vendors and partners to maximize value.
• Monitor KPIs and drive profitability and growth.
• Collaborate with marketing, sales, and operations to realize ideas.

Skills

Strategic thinking

Product management

Negotiation

Communication

Data analysis

Leadership

Stakeholder management

Education

Bachelor’s degree or equivalent experience

Job description

We’re seeking a strategic and forward-thinking Travel Product Manager to lead initiatives that drive travel growth and elevate member engagement.

In this role, you’ll enhance existing products and develop innovative new offerings, leveraging strong industry partnerships to accelerate growth. As the Cruise Product and Group Travel Manager, you will oversee profitability, productivity, and performance targets across your product lines, using data and market insights to recommend strategies that advance the Club’s goals. You will also conduct in‑depth market and competitive research to optimize sales and service effectiveness, while representing the Club in negotiations with vendors and key business partners.

If you’re a visionary leader passionate about shaping extraordinary travel experiences, this is your moment to take the helm. Auto Club Enterprises (AAA) is transforming how our members explore the world.

In this high‑impact role, you’ll combine strategic planning with hands‑on product leadership to design, refine, and launch travel products that inspire members to book their next journey with AAA. You’ll have the freedom to build and execute a product roadmap that drives growth, profitability, and market relevance—while collaborating closely with world‑class travel partners around the globe.

What You’ll Do

• Set the vision - Define and execute a forward‑thinking travel strategy that elevates AAA’s brand presence and strengthens member engagement and awareness.
• Spot the trends – Leverage market insights, competitive analysis, and Travel Advisor feedback to shape high-value product offerings.
• Innovate & enhance – Oversee the evolution of existing products and bring new ideas to life, from concept to launch.
• Lead go‑to‑market execution – Drive strategic marketing initiatives for your portfolio, ensuring strong performance across digital, print, and in‑branch channels.
• Be the connector – Build strong relationships with travel vendors and business partners to maximize value, service quality, and member satisfaction.
• Own the numbers – Monitor KPIs and business results, making data‑driven adjustments to ensure profitability and growth.
• Inspire collaboration – Partner with internal teams across marketing, sales, and operations to bring big ideas to life.

What You Bring

• Bachelor’s degree or equivalent experience.
• 4–6 years of product management experience in the travel, hospitality, or tourism related industries.
• Proven success, creating and executing strategies that drive measurable results.
• Ability to transform market trends and customer needs into innovative, market-ready offerings.
• Strong negotiation skills and the confidence to represent AAA in partner and vendor discussions.
• Exceptional communication skills—able to engage stakeholders at all levels.
• Analytical mindset with the ability to translate data into actionable insights.
• Expertise in managing multiple priorities in a fast-paced, customer-focused environment.
• Strong leadership background with direct people management experience is essential.

The starting pay range for this position is:

$120,500.00 - $160,800.00

Additionally, for full time positions, you will be eligible to participate in our incentive program based upon the achievement of organization, team and personal performance.

Remarkable benefits

• Health coverage for medical, dental, vision
• 401(K) saving plans with company match AND Pension
• Tuition assistance
• Floating holidays and PTO for community volunteer programs
• Paid parental leave
• Wellness programs
• Employee discounts (membership, insurance, travel, entertainment, services and more!)

Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.

“Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”

AAA is an Equal Opportunity Employer

Our organization participates in E-Verify

The Automobile Club of Southern California will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance (FCIHO), the Unincorporated Los Angeles County (ULAC) regulation, and the California Fair Chance Act (CFCA).