CRT Operations Assistant

ROBERT W. BAIRD & CO. INCORPORATED; Milwaukee (WI); On-site; USD 45,000 - 65,000; Full time

Job summary

ROBERT W. BAIRD & CO. INCORPORATED seeks a CRT Operations Assistant to support the Client Resource Team in onboarding, account servicing, and client communications.

You will leverage Baird’s tools and partnerships to deliver thoughtful financial solutions within a collaborative, service-driven environment. The role emphasizes processing paperwork, managing client requests, and coordinating with advisors to maintain strong client relationships.

Qualifications

• 2+ years of industry or administrative work experience.
• Ability to study for SIE, Series 7, and Series 66 within 18 months; training provided.
• Strong client service mindset with excellent communication skills.
• Proficiency with Microsoft Office and related tools.

Responsibilities

• Onboard clients and coordinate new account paperwork and transitions.
• Service client accounts and communicate via mail, phone, and meetings.
• Maintain CRM records and client service plans for advisors.
• Prepare materials and reports for client meetings.
• Ensure compliance with firm and industry policies.
• Support relationship management and coordination with corporate resources.

Skills

Excellent client service

Strong organizational skills

Detail oriented

Analytical problem solving

AI-enabled solutions aptitude

Microsoft Office proficiency

Education

High School diploma

Associate/Bachelor preferred

Tools

CRM systems

Microsoft Office Suite

Private Wealth Management platforms

Job description

About the Role

Baird’s Client Resource Team is a dedicated team designed to service clients that no longer fit the field’s Financial Advisor and team practice objectives, allowing existing Financial Advisor teams more time and resources to service target clients. The team’s objectives are to increase profitability through achieving specific client account resolutions and focus on a core of asset allocation products. The team operates under a culture that promotes teamwork and communication.

As a CRT Operations Assistant, you’ll play a key role in supporting the team’s client service model through operational coordination and relationship management. You’ll assist with onboarding, account servicing, and client communications, while leveraging Baird’s tools and partnerships to support on the delivery of thoughtful financial solutions. It’s a dynamic opportunity to contribute to a high-impact team while helping clients make informed financial decisions in a collaborative, service-driven environment.

The Impact You’ll Make

• Responsible for client onboarding coordination, which includes preparing new account paperwork, opening accounts, transitioning new assets to Baird and establishing an ongoing communication/client service plan
• Initiates and completes all transactions required to fully service client accounts i.e. paperwork, correspondence, client request fulfillment and special projects as needed
• Gain knowledge of and leverage partnership with Baird’s Corporate Resource Groups to provide the best wealth management solutions to clients
• Answers all incoming phone calls and handles as appropriate. Manages client needs where possible and advises Financial Advisor of action taken
• Assemble/generate materials including paperwork and reports for client meetings
• Understand and ensure business adherence with firm and financial industry regulatory policies
• Maintain Client Relationship Management (CRM) system for Financial Advisor(s), as well as leverage the platform to manage the client relationship through mailings, reporting, e-mail tracking, and more, with the goal of implementing well-defined client service models
• Seek ways to enhance FA(s) business effectiveness

What You’ll Bring to Baird

• 2+ years of prior industry and/or administrative work experience
• High School diploma required. Associate’s or Bachelor’s degree preferred, not required
• Ability to study for and obtain the Securities Industry Essentials (SIE) Exam, Series 7, and Series 66 or be willing to study and obtain within 18 months of hire. Training and resources to be provided and paid for by Baird
• Excellent client/customer service skills. Good verbal and written communication skills (including e-mail, phone and in person interaction)
• Focus on excellent client service
• Strong technology aptitude with the ability to adopt new tools, including AI-enabled solutions, preferred
• Knowledge in Microsoft Office suite (Word, Excel, PowerPoint) with the ability to learn and effectively navigate Baird’s Private Wealth Management technology platforms
• Detail oriented with an emphasis on accuracy
• Strong organizational skills -- consistent ability to prioritize workflow of team to achieve specific goals in a timely manner
• Understands compliance regulations and correspondence policies. Maintains client confidentiality in all situations
• Good analytical and critical problem-solving skills