CRM Strategist

Jenzabar, Inc.; United States; Remote; USD 70,000 - 82,000; Full time

Benefits offered by this job

Medical Insurance

Life Insurance

Dental Insurance

Vision Insurance

PTO

Paid Parental Leave

Paid Holidays

Short Term Disability

Long Term Disability

401K

Educational Assistance

Job summary

Jenzabar, Inc. in the United States is seeking a CRM-focused professional to lead cross-departmental CRM initiatives and optimize student marketing workflows. You will analyze requirements, maintain platforms, train users, and promote automation to drive campaign success.

Ideal candidates have 4+ years of experience, a Bachelor's degree, and deep knowledge of Salesforce, Slate, or Element451. You will collaborate with stakeholders, apply agile practices, and responsibly use AI tools to improve

Qualifications

• 4+ years of relevant professional experience required.
• Bachelor's Degree in relevant field.
• In-depth understanding of the capabilities and constraints of Salesforce, Slate, Element451 or similar CRM system.
• Strategic thinking and problem solving with the ability to thrive in a fast-paced environment.
• Strong stakeholder management and communication.
• Presentation skills with a high degree of comfort with both large and small audiences.
• Strong organizational skills as well as the ability to adapt quickly to changing priorities, assignments, and roles.
• Proven self-motivation to take initiative and master new tasks quickly.
• Experience working in agile development environments.
• Demonstrated desire for continuous learning and improvement.
• Attention to detail skills as well as ability to work collaboratively and independently.
• Proven track record of driving decisions collaboratively, resolving conflicts, and ensuring follow through.

Responsibilities

• Serve as SME across the organization, consulting on CRM best practices.
• Analyze client business requirements and workflows for student marketing initiatives.
• Lead CRM platform maintenance, troubleshoot issues, and create user training.
• Identify improvements in CRM via automation and third-party tools.
• Promote and demonstrate superior customer service per standards.
• Implement innovative CRM trends to ensure campaign success.
• Communicate insights and recommendations to stakeholders at all levels.
• Ensure information is integrated across campaigns and channels.
• Leverage AI-enabled tools and analytics to improve decisions and outcomes.
• Apply sound judgement on AI use, data privacy, and human oversight.
• Other duties as assigned.

Skills

Strategic thinking

Stakeholder management

Communication

Presentation skills

Agile development

Continuous learning

Attention to detail

Collaborative and independent work

Education

Bachelor's Degree

Tools

Salesforce

Slate

Element451

Job description

Essential Tasks

• Support cross-departmental initiatives by serving as a subject matter expert across the organization, providing consultation and best practices for various CRM systems

• Work with clients to analyze business requirements and workflows for their student marketing initiatives
• Lead CRM platform maintenance, troubleshoot issues, create user training materials, and communicate updates
• Identify and recommend areas within the CRM that can be improved via automation and third-party tools
• Support, actively promote, and demonstrate superior customer service in accordance with department and company standards and programs
• Implement innovative business and CRM trends to ensure campaign success
• Communicate insights, learnings and actionable recommendations to stakeholders at all levels across the organization in an effective way
• Help ensure information is integrated across marketing campaigns, optimized for specific delivery channels
• Leverage AI-enabled tools and analytics to enhance decision-making, improve efficiency, and drive measurable business outcomes when appropriate.
• Apply sound judgment and ethical standards when using AI, ensuring accuracy, data privacy, and responsible human-in-the-loop oversight.
• Other duties as assigned

Skills and Experience

• 4+ years of relevant professional experience required
• Bachelor's Degree in relevant field
• In-depth understanding of the capabilities and constraints of Salesforce, Slate, Element451 or similar CRM system
• Strategic thinking and problem solving with the ability to thrive in a fast-paced environment
• Strong stakeholder management and communication
• Presentation skills with a high degree of comfort with both large and small audiences
• Strong organizational skills as well as the ability to adapt quickly to changing priorities, assignments, and roles
• Proven self-motivation to take initiative and master new tasks quickly
• Experience working in agile development environments
• Demonstrated desire for continuous learning and improvement
• This person will show strong attention to detail skills as well as ability to work collaboratively and independently.
• Proven track record of driving decisions collaboratively, resolving conflicts, and ensuring follow through.

The pay range for this position is $70,000-$82,000/year; however, base pay offered may vary depending on job-related knowledge, geographic location, skills, and experience. This position is eligible for an annual bonus in addition to a full range of benefits. This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed.

Benefits

• Medical Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• PTO
• Paid Parental Leave
• Paid Holidays
• Short Term Disability
• Long Term Disability
• 401K
• Educational Assistance

Jenzabar does not discriminate in employment opportunities or practices on the basis of race, color, sex, gender, gender identity, pregnancy, childbirth and related medical conditions, genetics, genetic markers and carrier status, creed, religion, national origin, ancestry, age, disability, medical condition, marital status, sexual orientation, military service, veteran status, or any other status protected by state and federal laws.

Please Note: Jenzabar does not sponsor applicants for work visas.

Electronic Monitoring Notice

Job applicants are advised that Jenzabar reserves the right to monitor, access, review, and disclose electronic activity conducted on Company-owned devices, networks, and systems, as well as activity involving Jenzabar applications or accounts accessed on personal devices. Monitoring may include email, messaging, internet usage, files, applications, and other electronic communications or data, and is performed for security, compliance, and operational purposes.