CRM Program Specialist

Booz Allen Hamilton; McLean (VA); On-site; USD 87,000 - 198,000; Full time

Benefits offered by this job

Health benefits

Retirement benefits

Paid time off

Tuition assistance

Job summary

Booz Allen Hamilton is seeking a CRM Program Specialist to drive adoption of our opportunity pipeline and Salesforce-based CRM. You will build workflows, optimize automation, and collaborate with cross-functional teams to boost platform usage.

Responsibilities include documenting requirements, participating in governance as a user advocate, and providing Tier 1 support to ensure a reliable CRM experience. U.S. citizenship is required due to facility requirements.

Qualifications

• 5+ years of experience with Salesforce.
• 2+ years of experience with business intelligence tools, including Tableau or Power BI.
• Experience using and configuring Agentforce.
• Experience creating and maintaining customer-ready documentation.
• Ability to communicate with audiences varying in size and seniority.
• Bachelor’s degree.

Responsibilities

• Promote CRM best practices and effective use of Salesforce to support users and improve efficiency.
• Build and maintain workflows and automation to continuously improve the CRM user experience.
• Partner with cross-functional teams to improve processes and increase platform adoption.
• Participate in governance processes as a user advocate.
• Document requirements and collaborate with the CIO to plan release schedules for enhancements.
• Provide Tier 1 user support and troubleshooting to ensure a smooth CRM experience.

Skills

Salesforce

Tableau

Power BI

Agentforce

Documentation

Communication

Education

Bachelor’s degree

Tools

Agentforce

Job description

CRM Program Specialist

The Opportunity: Drive the adoption of the company’s opportunity pipeline and customer relationship management (CRM) system. Promote CRM best practices through effective use of Salesforce functionality to support users and enhance operational efficiency. Build and maintain workflows and automation to continuously improve the CRM user experience. Partner with cross-functional teams to improve processes and increase platform adoption. Actively participate in governance processes as a user advocate. Document requirements and collaborate closely with the Chief Information Office to plan release schedules for new enhancements. Provide Tier 1 user support and troubleshooting to ensure a smooth and reliable CRM experience. Due to the nature of work performed within this facility, U.S. citizenship is required.

You Have

• 5+ years of experience with Salesforce
• 2+ years of experience with business intelligence tools, including Tableau or Power BI
• Experience using and configuring Agentforce
• Experience creating and maintaining customer-ready documentation
• Ability to communicate with audiences varying in size and seniority
• Bachelor’s degree

Nice If You Have

• Experience with Microsoft Dynamics 365 and Microsoft Power Platform
• Ability to align technology solutions to business objectives
• Ability to display an executive presence and strong stakeholder management
• Ability to support continuous improvement and operational excellence
• Ability to thrive in a fast-paced, high-performance enterprise environment
• Possession of excellent written and verbal communication skills
• Possession of excellent organizational skills

Compensation

• At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being.
• Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care.
• Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values.
• Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen’s benefit programs.
• Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits.
• We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.
• Salary at Booz Allen is determined by various factors, including but not limited to location, the individual’s particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements.
• The projected compensation range for this position is $86,800.00 to $198,000.00 (annualized USD).
• The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen’s total compensation package for employees.
• This posting will close within 90 days from the Posting Date.

Identity Statement

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

Candidate AI Usage Policy

AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly provided.

Work Model

• Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility.
• Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen facility frequently, in alignment with leadership expectations and the needs of the role. You may also be required to work from or visit a customer facility.
• Onsite: If this position is listed as onsite, work will primarily be performed at a Booz Allen office or customer facility, where employees will collaborate directly with colleagues and customers as required by the role.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law.

About Booz Allen

Booz Allen is an advanced technology company. We build commercial-grade products and solutions for America’s most critical defense, civil, and national security priorities.

Know Your Rights Poster Accommodations

Applicants who need a reasonable accommodation for any part of the application, hiring, or employment process because of a disability, a sincerely held religious belief, practice, or observance, or as otherwise required by applicable law should contact the Booz Allen Help Desk by calling 1-877-927-8278 or sending an email to [e-mail]. We will review requests on an individualized basis and provide reasonable accommodations consistent with applicable law.

Data Privacy

For more information on how Booz Allen uses your information, please see our Careers Privacy Policy.