CRM Platform Integration Analyst, IS-2210-11

Smithsonian Institution; Washington (District of Columbia); On-site; USD 85,000 - 111,000; Full time

Job summary

The Smithsonian Institution seeks a CRM Platform Integration Analyst to support the enterprise fundraising CRM (Salesforce Nonprofit Cloud) across more than 400 users in the Office of Advancement. The position requires a bachelor’s degree and at least four years of Salesforce data management experience, with expertise in SQL, SOQL, and AWS for data quality and automation.

The role emphasizes configuration, deployment, and ongoing enhancements to fundraising operations, donor management, and

Job description

CRM Platform Integration Analyst, IS-2210-11

Application Deadline: 15 September 2026

Department: Office of Advancement

Employment Type: Full Time

Location: Washington, DC

Compensation: $85,447 - $111,087 / year

Description

OPEN DATE: September 10, 2026

CLOSING DATE: September 15, 2026

POSITION TYPE: Trust Fund

APPOINTMENT TYPE: Permanent

SCHEDULE: Full Time

DUTY LOCATION: Washington, DC

Position sensitivity and risk: Low Risk Non-Sensitive

Open to all qualified applicants

What are Trust Fund Positions?

Trust Fund positions are unique to the Smithsonian. They are paid for from a variety of sources, including the Smithsonian endowment, revenue from our business activities, donations, grants and contracts. Trust employees are not part of the civil service, nor does trust fund employment lead to Federal status. The salary ranges for trust positions are generally the same as for federal positions and in many cases trust and federal employees work side by side. Trust employees have their own benefit program, which may include Health, Dental & Vision Insurance, Life Insurance, Transit/Commuter Benefits, Accidental Death and Dismemberment Insurance, Annual and Sick Leave, Family Friendly Leave, 403b Retirement Plan, Discounts for Smithsonian Memberships, Museum Stores and Restaurants, Credit Union, Smithsonian Early Enrichment Center (Child Care), Flexible Spending Account (Health & Dependent Care).

Conditions of Employment

• Pass Pre-employment Background Check and Subsequent Background Investigation for position designated.
• Complete a Probationary Period.
• Maintain a Bank Account for Direct Deposit/Electronic Transfer.
• The position is open to all candidates eligible to work in the United States. Proof of eligibility to work in U.S. is not required to apply.
• Applicants must meet all qualification and eligibility requirements within 30 days of the closing date of this announcement.

OVERVIEW

Join a team of dedicated professionals during a transformative period in the Smithsonian’s history. As the Institution advances the Smithsonian Campaign for Our Shared Future, an ambitious fundraising initiative running through 2026 and culminating with the nation’s 250th anniversary, you will have the opportunity to contribute to efforts that expand the Smithsonian’s reach, impact, and ability to address some of today’s most pressing challenges.

The Smithsonian is also embarking on the development of two landmark museums: the National Museum of the American Latino and the Smithsonian American Women’s History Museum. These institutions will elevate and celebrate the experiences, contributions, and perspectives of Latinos and women throughout American history, enriching our collective understanding of the American story.

Supported by a world-class fundraising organization and talented professionals across its museums, research centers, and cultural institutions, the Smithsonian offers a dynamic and collaborative environment in which to build a meaningful career. This position provides a unique opportunity to make a lasting impact on the future of one of the world’s most respected cultural and educational institutions.

There has never been a more exciting time to join the Smithsonian and help shape its future.

The Office of Advancement oversees and guides the fundraising efforts of the entire Smithsonian and is home to the central advancement organization for the Institution. In addition to raising significant support for a variety of Smithsonian initiatives, the Office of Advancement provides support services to advancement offices across the Institution. The office engages with staff throughout the Smithsonian in accomplishing their goals.

DUTIES AND RESPONSIBILITIES

The Smithsonian Institution's Office of Advancement seeks an experienced CRM Platform Integration Analyst to serve as a key member of the Advancement Technology Services team responsible for supporting the Institution's enterprise fundraising CRM platform (JAMES), built on Salesforce Nonprofit Cloud.

This position serves as a technical specialist responsible for application configuration, data quality management, system administration, business process automation, and CRM application development supporting more than 400 users across the Smithsonian Institution. This position combines technical expertise in Salesforce application development with extensive knowledge of constituent data management, fundraising operations, and enterprise CRM best practices.

QUALIFICATION REQUIREMENTS

Candidates may qualify for this position through a combination of education, demonstrated knowledge, and relevant professional experience.

• A bachelor's degree and a minimum of four years of experience managing and maintaining data within large, complex Salesforce environments are required. Preference will be given to candidates with experience supporting fundraising operations, as well as proficiency in SQL, SOQL, and AWS technologies.

Salesforce CRM Application Development (50%)

• Configures, develops, tests, and maintains Salesforce Nonprofit Cloud applications supporting fundraising, donor relations, membership, prospect management, stewardship, and campaign management.
• Develops and maintains Salesforce objects, fields, page layouts, validation rules, flows, approval processes, formulas, and Lightning applications.
• Designs and implements automation using Salesforce Flow and other declarative development tools to improve business efficiency and reduce manual processing.
• Assists in evaluating business requirements and translating functional needs into scalable Salesforce solutions.
• Participates in software development lifecycle activities including requirements gathering, design, testing, deployment, documentation, and production support.
• Troubleshoots application issues and recommends system improvements to enhance usability, performance, and data integrity.
• Supports application releases, regression testing, and change management activities.

CRM System Administration and Management (20%)

• Monitors CRM functionality and identifies opportunities for optimization and continuous improvement.
• Assists with user acceptance testing of new functionality and system enhancements.
• Maintains technical documentation, configuration standards, and operational procedures.
• Collaborates with Salesforce administrators, developers, and business stakeholders to implement enhancements aligned with organizational priorities.

Data Quality Management (30%)

• Develops, implements, and maintains enterprise data quality standards supporting constituent and fundraising information.
• Identifies, researches, and resolves duplicate constituent records, household relationships, deceased constituents, organizational affiliations, and other complex data quality issues.
• Designs and executes proactive data quality monitoring processes using reports, dashboards, queries, and automated validation tools.
• Performs data cleansing, normalization, enrichment, and ongoing maintenance using interactive updates, data imports, interfaces, and automated processes.
• Partners with business units to improve data collection procedures and ensure adherence to institutional data governance policies.
• Validates data conversions, integrations, and migration activities associated with Salesforce implementation and ongoing system enhancements.
• Identifies repetitive manual processes and develops automated solutions that improve efficiency while maintaining data integrity.

Skills, Knowledge, and Expertise

The ideal candidate will have demonstrated experience in:

• Salesforce Nonprofit Cloud, Sales Cloud, or comparable enterprise CRM platforms.
• Fundraising operations, donor management, constituent relationship management, gift processing, campaigns, stewardship, and advancement business practices.
• CRM application development using declarative Salesforce tools including Flow, validation rules, Lightning App Builder, page layouts, and security configuration.
• Enterprise data quality methodologies, governance, stewardship, and master data management.
• SQL and relational database concepts.
• Data migration, transformation, and validation techniques.
• Business process analysis and workflow automation.
• Systems development lifecycle methodologies.
• Reporting and analytics tools including Salesforce Reports, CRM Analytics (CRMA), Tableau, or equivalent platforms.
• Microsoft Office Suite, particularly advanced Excel functions.

Applicants who wish to qualify based on education completed outside the United States, must be deemed equivalent to higher education programs of U.S. Institutions by an organization that specializes in the interpretation of foreign educational credentials. This documentation is the responsibility of the applicant and should be included as part of your application package.

Any false statement in your application may result in your application being rejected and may also result in termination after employment begins. Relocation expenses are not paid.

The Smithsonian Institution provides reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation should contact [e-mail]. Determinations on requests for reasonable accommodation will be made on a case-by-case basis. To learn more, please review the Smithsonian’s Accommodation Procedures.

The Smithsonian Institution is an Equal Opportunity Employer. To review The Smithsonian's EEO program information, please click the following: https://www.si.edu/oeo