CRM Operations Manager

Ingersoll-Rand; Northern (KY); Hybrid; USD 80,000 - 120,000; Full time

Benefits offered by this job

Comprehensive benefits

Job summary

Ingersoll Rand is seeking a CRM Operations Manager to define, govern, and evolve the CRM Portfolio operating model. This role ensures initiatives, investments, and capabilities are managed with clear governance and data-driven decision-making.

You will drive demand intake, prioritization, and portfolio reporting while aligning with CRM IT, Analytics, and business leadership. The position is remote within the US, with limited travel and a focus on governance excellence.

Qualifications

• Bachelor’s degree in Business, Engineering, Information Systems, Analytics, or related field.
• 5+ years of experience in Portfolio Management, PMO, Governance, Business Operations, or Consulting roles.

Responsibilities

• Own and evolve the CRM Portfolio governance framework.
• Define governance processes, decision structures, and operating standards.
• Facilitate steering committees, portfolio reviews, and leadership forums.
• Ensure decisions align with business priorities, strategic objectives, and capacity.
• Drive consistency across governance practices and reporting.
• Own demand intake, pipeline management, and prioritization processes.
• Ensure initiatives are properly assessed, categorized, and aligned to strategy.
• Facilitate prioritization with business and CRM leadership.
• Provide structured frameworks to support investment decisions.
• Maintain visibility of demand, delivery commitments, and capacity constraints.
• Define and maintain the CRM Portfolio operating model.
• Establish standards for initiative lifecycle, coordination, and reporting.
• Drive standardization and scalability across ways of working.
• Identify opportunities to improve efficiency, transparency, and execution.
• Ensure alignment across CRM Portfolio, CRM IT, Business, Analytics, and AI functions.
• Drive maturity of portfolio management and governance capabilities.
• Identify and implement improvements across processes, reporting, and operating model.
• Promote a culture of accountability, transparency, and operational excellence.
• Evolve the operating model to support AI-enabled capabilities and future ways of working.
• Support portfolio capacity planning and resource allocation visibility.
• Track constraints, dependencies, and delivery capacity across the portfolio.
• Coordinate vendor governance and performance monitoring where applicable.
• Partner with CRM IT and delivery teams to align planning and execution.
• Own portfolio reporting, performance tracking, and executive visibility.
• Define KPI frameworks, dashboards, and executive scorecards.
• Monitor portfolio health, delivery performance, and value realization.
• Provide actionable insights to support prioritization and strategic decisions.
• Enable data-driven portfolio management and continuous improvement.

Skills

Governance leadership

Portfolio management

Analytics

Executive facilitation

Prioritization

Cross-functional collaboration

Education

Bachelor's degree in Business, Engineering, Information Systems, Analytics

Job description

Ingersoll Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Job Title:

CRM Operations Manager

Location:

Remote - US

About Us

Imagine a company with technology leadership of over 160 years, yet it operates with the energy of a startup. Ingersoll Rand has dedicated itself to Making Life Better for its employees, customers, shareholders, and planets. We produce innovative and mission-critical flow creation and life science technologies - from compressors to precision handling of liquids, gasses, and powers - to increase industrial productivity, efficiency, and sustainability. Supported by over 80+ brands, our products are used in various end-markets including life sciences, food and beverage, clean energy, industrial manufacturing, infrastructure, and more. Across the globe, we’re driving growth with an entrepreneurial spirit and ownership mindset. Learn more at irco.com and join us to own your future.

Job Overview

We are looking for a highly structured and business-oriented CRM Operations Manager to define, govern, and continuously evolve the CRM Portfolio operating model. This role acts as the operational backbone of the CRM Portfolio organization, ensuring all initiatives, investments, and capabilities are managed through consistent governance, clear prioritization, and data-driven decision-making. The CRM Operations Manager is accountable for establishing portfolio governance frameworks, demand management processes, delivery standards, and performance visibility, enabling effective alignment between business priorities and delivery capacity. Success in this role is measured by governance effectiveness, portfolio transparency, prioritization quality, and the ability to support informed investment decisions at scale.

Responsibilities

• Own and evolve the CRM Portfolio governance framework.
• Define governance processes, decision structures, and operating standards.
• Facilitate steering committees, portfolio reviews, and leadership forums.
• Ensure decisions align with business priorities, strategic objectives, and capacity.
• Drive consistency across governance practices and reporting.
• Own demand intake, pipeline management, and prioritization processes.
• Ensure initiatives are properly assessed, categorized, and aligned to strategy.
• Facilitate prioritization with business and CRM leadership.
• Provide structured frameworks to support investment decisions.
• Maintain visibility of demand, delivery commitments, and capacity constraints.
• Define and maintain the CRM Portfolio operating model.
• Establish standards for initiative lifecycle, coordination, and reporting.
• Drive standardization and scalability across ways of working.
• Identify opportunities to improve efficiency, transparency, and execution.
• Ensure alignment across CRM Portfolio, CRM IT, Business, Analytics, and AI functions.
• Drive maturity of portfolio management and governance capabilities.
• Identify and implement improvements across processes, reporting, and operating model.
• Promote a culture of accountability, transparency, and operational excellence.
• Evolve the operating model to support AI-enabled capabilities and future ways of working.
• Support portfolio capacity planning and resource allocation visibility.
• Track constraints, dependencies, and delivery capacity across the portfolio.
• Coordinate vendor governance and performance monitoring where applicable.
• Partner with CRM IT and delivery teams to align planning and execution.
• Own portfolio reporting, performance tracking, and executive visibility.
• Define KPI frameworks, dashboards, and executive scorecards.
• Monitor portfolio health, delivery performance, and value realization.
• Provide actionable insights to support prioritization and strategic decisions.
• Enable data-driven portfolio management and continuous improvement.

Requirements

• Bachelor’s degree in Business, Engineering, Information Systems, Analytics, or related field.
• 5+ years of experience in Portfolio Management, PMO, Governance, Business Operations, or Consulting roles.

Core Competencies

• Strong governance and operating model leader with a focus on clarity and execution
• Highly analytical, enabling data-driven portfolio decisions
• Able to create structure, transparency, and consistency at scale
• Effective at facilitating executive decision-making
• Focused on prioritization quality, operational efficiency, and portfolio performance
• Capable of evolving governance models to support AI-driven and future-ready organizations

Preferences

• Proven experience designing governance frameworks, prioritization models, and operating standards.
• Strong analytical mindset with experience using KPIs, dashboards, and reporting.
• Experience supporting executive decision-making through structured insights.
• Experience working in complex, cross-functional environments.
• Understanding of CRM or technology-driven portfolios.
• Strong stakeholder management, communication, and facilitation skills

Travel & Work Arrangements/Requirements

This position will be remote within the United States. Minimal anticipated travel (team trainings/events).

Pay Range:

The pay range for this role is $80,000 - $120,000. The pay range considers a wide range of factors that include a candidate’s skills; experience and training; licensure and certifications; and geographic location.

What We Offer:

At Ingersoll Rand, we embrace a culture of personal ownership - taking responsibility for our company, our communities, and our environment - as well as for our individual well-being. Our comprehensive benefits package is designed to empower you with the tools and support needed to take charge of your health and future.

Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity and efficiency. For more information, visit www.IRCO.com.

Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

If you are a person with a disability and need assistance applying for a job, please submit a request .

What we Offer

At Ingersoll Rand, we embrace a culture of personal ownership - taking responsibility for our company, our communities, and our environment, as well as our individual health and well-being. Our comprehensive benefits package is designed to empower you with the tools and support necessary to take charge of your health, ensuring that together, we can continue to make life better. Our range of benefits includes health care options like medical and prescription plans, dental and vision coverage, as well as wellness programs. Additionally, we provide life insurance, a robust 401(k) plan, paid time off, and even an employee stock grant, among other offerings. These benefits are our commitment to you, so you can be your best at work and beyond.