CRM Associate

Optimove; Dundee (MI); Hybrid; USD 38,000 - 57,000; Full time

Job summary

Optimove in Dundee is seeking a proactive CRM professional to shape and manage client campaigns across multiple teams. You’ll work within a collaborative environment to deliver best-in-class CRM programs, leveraging marketing technology and data-driven insights.

The role focuses on building email templates, optimizing campaigns, and providing strategic recommendations. A mix of CRM strategy, ESP familiarity, and strong communication skills will help drive client success in a fast-paced setting.

Qualifications

• Bachelor’s degree or CRM experience.
• Consulting or client-facing experience is required.
• Strong attention to detail and problem-solving skills.
• Excellent written and verbal communication skills.
• Proficiency in Excel.
• Ability to manage multiple priorities in a fast-paced environment.
• Eagerness to learn and develop in a customer-focused role.
• UK eligibility required; sponsorship not available.
• Hybrid role requiring in-office presence in Dundee two days per week.

Responsibilities

• Implement, manage, and report on CRM campaigns for Optimove clients.
• Develop CRM strategies based on best practices.
• Build and modify email templates using a drag-and-drop editor.
• Provide analysis and recommendations on campaign performance, including segmentation and offers.
• Support client migrations and assist with project coordination and execution.
• Collaborate with internal teams to deliver successful client outcomes.

Skills

CRM experience

Client-facing experience

Attention to detail

Written & verbal communication

Excel proficiency

Multitasking

Willingness to learn

Education

Bachelor’s degree (completed or in progress)

Tools

ESP

HTML

Photoshop

Job description

At Optimove, we believe people are capable of more than a single job description. You’re not hired just to fill a position- you’re empowered to shape it, grow it, and make it your own. We call this being Positionless. And Positionless isn’t just our culture. It’s our product. Optimove is the creator of Positionless Marketing, an AI-powered platform that gives every marketer the power to analyze, create, launch, and optimize independently. The result is faster execution, deeper personalization, and 88% greater campaign efficiency. Recognized as a Visionary in Gartner’s Magic Quadrant, we partner with leading brands like Sephora, Staples, and Entain. Today, more than 500 Optimovers across NYC, London, Tel Aviv, Scotland, Brazil, Estonia, and beyond are building the future of marketing together, in an environment that actively encourages ownership and growth, with two out of every three managers promoted from within. If you’re looking for a place where you can do more, be more, come grow with us.

About the Role

We're looking for a creative, ambitious, and detail-oriented team player who enjoys working in a collaborative environment. This is an exciting opportunity to work alongside multiple customer-facing teams, helping clients deliver best-in-class CRM campaigns while developing your expertise in marketing technology and customer engagement.

Responsibilities

• Implement, manage, and report on CRM campaigns for Optimove clients.
• Develop CRM strategies based on industry best practices.
• Build and modify email templates using a drag and drop editor.
• Provide high-level analysis and recommendations on CRM campaign performance, including segmentation, content, and offers.
• Support client migrations and assist with project coordination and execution.
• Collaborate with internal teams to deliver successful client outcomes.

Requirements

• Bachelor's degree (completed or in progress) or relevant CRM experience.
• Consulting or client-facing experience.
• Excellent attention to detail with strong critical thinking and problem-solving skills.
• Excellent written and verbal communication skills.
• Proficiency in Excel.
• Ability to manage multiple priorities in a fast-paced environment.
• Eagerness to learn and develop within a customer-focused role.
• Must be eligible to work in the UK – we are unable to provide sponsorship at this time
• This is a Hybrid role, and you will be required in our Dundee office two days per week.

Preferred Qualifications

• Experience with an Email Service Provider (ESP).
• Understanding of CRM strategies and lifecycle marketing.
• Basic HTML knowledge.
• Photoshop experience is a plus.

Optimove offers a vibrant, people-first culture where innovation, ownership, and continuous learning shape everything we do. Our UK team enjoys a modern office with a hybrid work model, daily lunch budget when onsite, and a fully stocked kitchen, along with a wide range of social events throughout the year. We’re committed to helping our people grow in an inclusive, supportive workplace recognised as one of the UK’s Best Workplaces in Tech and for Wellbeing.

Optimove is an equal opportunity employer. We consider all qualified applicants fairly, without regard to race, ethnicity, gender, age, religion, disability, sexual orientation, or any other characteristic protected by applicable law. If you require any adjustments during the recruitment process, please let us know.

By submitting this application, you agree that Optimove will process your personal data in accordance with applicable data protection laws, including GDPR. For details, see our Privacy Policy.