CRM Architect, B2B

Cacheflow; United States; On-site; USD 145,000 - 226,000; Full time

Job summary

Alumni Ventures seeks a Principal HubSpot Architect & CRM Admin to own and scale HubSpot for their operations. This role includes governing CRM architecture and implementing advanced automation across departments. Ideal candidates have significant HubSpot experience and are strategic thinkers.

The position offers a salary in the range of $145,000 — $226,000 USD, reflecting experience and location, and promotes a mission-driven environment committed to sustainability.

Qualifications

• 5+ years of HubSpot experience with deep platform mastery.
• Proven track record owning CRM architecture in a fast-growth environment.
• Strong technical fluency with APIs and reporting systems.

Responsibilities

• Define and govern CRM architecture and data model for HubSpot.
• Architect advanced automation across Marketing, Sales, and Operations.
• Lead integrations between HubSpot and all key systems.

Skills

HubSpot experience

CRM architecture

Data models

Project management

Communication skills

Education

Bachelor’s degree in a quantitative, analytical, business, or technical field

Tools

HubSpot

APIs

Zapier

Job description

ABOUT QUINCE

Founded in 2018, Quince was built to challenge the idea that nice things have to cost a lot. Our mission is simple: to make really high quality essentials for really low prices, produced fairly and sustainably. We believe everyone deserves exceptional craftsmanship and timeless design without the traditional markups. Quince is a direct-to-consumer (DTC) model that cuts out middlemen and leverages just-in-time manufacturing to minimize waste and maximize value.

Quince is a tech company disrupting the retail industry by putting AI, analytics and automation at the center of everything we do. Our unwavering commitment to excellence and company values guide our teams and actions:

• Customer First: We prioritize customer satisfaction in every decision.
• High Quality: True quality means premium materials and rigorous production standards you can feel good about.
• Essential Design: We focus on timeless, functional essentials instead of chasing trends.
• Always a Better Deal: Innovation and transparency ensure value for both customers and partners.
• Social & Environmental Responsibility: We commit to sustainable materials, ethical production, and fair wages.

Quince partners with world‑class manufacturers across the globe and serves millions of customers. With strong investor backing and a focus on sustainable growth, we are a company that is rapidly scaling while maintaining a commitment to quality, simplicity, and radical price transparency.

OUR TEAM AND SUCCESS

At Quince, you will be part of a high‑performing team that is redefining what quality, value, and sustainability mean in modern retail. We are a destination for builders, innovators, and operators to come together and challenge the status quo. Our collective ambition is bold. We are creating an entirely new category and customer experience – one that democratizes luxury and provides high quality products at radically low prices. That mission demands a world‑class team committed to excellence.

If you are motivated by impact, growth, and purpose, you will find a strong sense of belonging at Quince.

THE ROLE

We are seeking a Principal HubSpot Architect & CRM Admin — an elite systems leader responsible for owning and scaling HubSpot as the backbone of Quince’s revenue, operations, and customer data strategy. You will define and govern our CRM architecture, data model, automation, reporting, and integrations at an enterprise level.

This role reports to the Head of Marketing and partners cross‑functionally with Marketing, Sales, Customer Service, Product, Data Engineering, and Executive Leadership. You will elevate HubSpot from a tool to a strategic growth engine. The ideal candidate will have a proven track record in HubSpot administration and be able to provide strategic guidance and support to our business development and sales teams.

WHAT YOU'LL DO

Platform Strategy & Ownership

• Serve as the primary architect and owner of HubSpot configuration, day‑to‑day administration activities, campaign management and long‑term roadmap.
• Govern data organization, lifecycle stages, lead scoring framework, custom objects, workflows, sequences and 3rd party integrations.
• Create and own a system for issue management, and troubleshoot and resolve any HubSpot‑related issues or bugs, ensuring system stability.
• Work closely with the marketing team to develop and execute marketing campaigns using HubSpot.
• Establish CRM best practices, standards, and operational cadence for the company.

Advanced Automation & Systems Design

• Architect advanced automation across Marketing, Sales, Service, and Operations.
• Build robust and highly automated workflows that efficiently route/organize leads, accounts, revenue attribution, and lifecycle motion.

Enterprise Integrations & Data Architecture

• Lead integrations between HubSpot and all key systems including data warehouse, ERP/financial platforms, BI tools, third‑party partners, and internal tools.
• Ensure data integrity, security, performance, and real‑time sync across systems.

Reporting, Intelligence & Executive Insights

• Generate and interpret dashboards and reports to track marketing and sales performance, providing insights to stakeholders.
• Synthesize CRM intelligence to drive strategic decision‑making and cross‑functional alignment.

Governance & Scale

• Maintain and optimize HubSpot workflows, ensuring efficient and effective processes.
• Lead ongoing audits, data hygiene, and operational resilience to support our CRM ecosystem. Relentlessly map out and execute on opportunities to reduce manual steps in all processes conducted within HubSpot.
• Stay updated with the latest HubSpot features and industry trends, implementing improvements as needed.

Cross‑Functional Influence & Coaching

• Educate, enable, and mentor stakeholders across teams on CRM strategy, analytics, and tooling.
• Support the sales team by providing HubSpot‑related assistance and ensuring smooth sales processes.
• Provide training and guidance to internal teams on HubSpot best practices and usage.
• Onboard new HubSpot users and off‑board users without interrupting client or internal stakeholder operations.

QUALIFICATIONS

Required

• 5+ years of HubSpot experience with deep platform mastery (enterprise implementations, custom objects, integrations, advanced automation).
• Proven track record owning CRM architecture in a fast‑growth or enterprise environment.
• Strong technical fluency with APIs, integration patterns, data models, and reporting systems.
• Highly strategic thinker able to partner with executive leadership and cross‑functional teams.
• Exceptional communication, project management and documentation skills across technical and non‑technical audiences.
• Familiarity with customizing non‑native HubSpot integrations via Zapier and with other AI tools like Clay.
• Must be able to manage and execute on project timelines amidst competing priorities, entirely accountable for the success of their function.

Preferred

• Bachelor’s degree in a quantitative, analytical, business, or technical field (e.g., Computer Science, Data Analytics, Statistics, Economics, Information Systems, Engineering) with demonstrated experience using data analysis, reporting, and metrics to inform decisions and optimize processes or equivalent practical experience.
• Experience aligning HubSpot with broader tech stacks (data warehouse, analytics, ERP).
• Prior role owning CRM in Global, multi‑region environments.
• HubSpot certifications and advanced training in operations or systems strategy.

Pay Range

All posted ranges are reflective of base salary and may vary depending upon experience level and location. Bonus and equity may also be provided for eligible roles.

$145,000 — $226,000 USD

WHY QUINCE?

Joining Quince means being part of a mission‑driven team reshaping retail. You will work alongside talented colleagues, tackle meaningful challenges, and contribute to building a more sustainable, accessible future for customers and partners alike.

EQUAL OPPORTUNITY & HIRING INTEGRITY

Quince provides equal employment opportunities to all employees and applications for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran or military status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Quince is committed to providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation to complete your application or to perform the essential functions of a role at Quince, please let us know by completing this accommodation form. We review all requests individually and will work with you to determine appropriate accommodations on a case‑by‑case basis.

Employment is contingent upon successful completion of a background check. Quince will conduct background checks in compliance with applicable federal, state, and local laws.