Critical Support Specialist, NA - Chiller Engineer, NA
Vantage Data Centers
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Benefits offered by this job
Job summary
Vantage Data Centers is seeking a Hands-on Chiller Tech-Engineer / Commercial-Industrial HVAC specialist to support Santa Clara, CA or Reno, NV campuses. The role ensures uptime of critical data center systems, with travel across North America and 15–20% travel.
You will work with a team of electrical and mechanical engineers on preventive maintenance, repairs, and system enhancements for UPS, PDUs, ATS, and HVAC equipment.
Qualifications
- Minimum 8 years of hands-on maintenance in mission-critical environments (HVAC, electrical, generators).
- Experience with low/medium voltage, UPS, generators, HVAC systems.
- Ability to read schematics and manuals; strong technical writing capabilities.
- Willingness to travel 15–20% in North America and work onsite as required.
- Completion of formal specialized training and relevant certifications.
Responsibilities
- Perform detailed, specialized maintenance and troubleshooting within your area of expertise.
- Independently manage complex maintenance projects with minimal supervision.
- Respond to safety incidents and maintain a secure work environment.
- Collaborate with internal teams and external vendors and technical partners.
- Lead documentation and training materials; contribute to SOPs and MOPs.
Skills
Tools
Job description
Vantage powers, cools, protects and connects the technology of the world's well-known hyperscalers, cloud providers and large enterprises. Developing and operating across North America, EMEA and Asia Pacific, Vantage has evolved data center design in innovative ways to deliver dramatic gains in reliability, efficiency and sustainability in flexible environments that can scale as quickly as the market demands.
The Site Operations Department is responsible for the overall health of all mechanical and electrical systems, building maintenance, and performance of all data modules in our data centers.The team is staffed 24 x 7 onsite with Critical Facility Engineers (CFEs) on each shift.
This team is the face of Vantage to our customers and the first line of defense regarding the uptime of our campus as well as the performance of our customer installations.Using a Critical Maintenance Management System (CMMS) to plan and track work needed, the Site Operations department performs all preventative and corrective maintenance.Our culture expects and rewards team performance that engages directly with the customers and the facility infrastructure. This is a team that does most of the actual work versus calling upon vendors. As a result, we provide superior service that is faster and more cost effective.
Critical Support Specialist roles are SMEs (Subject Matter Experts) and highly-trained in specific areas within the data center electrical/mechanical space. See specialization list below.
This particular CSS is available for a talented Hands-on Chiller Tech-Engineer / Commercial-Industrial HVAC to be a Subject Matter Expert for our Santa-Clara, CA or Reno, NV campuses.
This role will be working onsite Monday - Friday day shift. This role additionally will travel 15-20% in North America, mostly in the United States data center campuses.
We are looking for a Critical Support Specialist who knows what best-in-class service looks like and can make that a reality. This role is a crucial member of our facilities team, managing some of the most efficient and cost-effective data center facilities in the industry. The successful candidate for this role will work with a team of other electrical and mechanical-focused engineers performing maintenance and repair for our data center infrastructure. We take our customer requirements for uptime seriously and keep our facilities maintained to a very high standard to ensure uninterrupted service for our customers.
If you enjoy working on critical data center systems (UPSs, PDUs, Diesel Generators, ATS equipment and Building Controls), as well as industrial electrical equipment and systems that include power distribution components/wiring, electronic components, and lighting systems, know the importance of getting it right the first time and not disrupting mission critical data centers, and enjoy delighting customers with superior service, then please read on!
Perform detailed, specialized maintenance, troubleshooting, and operational tasks within your area of expertise, ensuring uninterrupted data center operations.
Independently manage complex maintenance projects and system enhancements with minimal supervision.
Respond effectively to safety incidents and emergency situations, maintaining a secure work environment.
Exercise discretion and judgment in adapting workflows to shifting priorities.
Collaborate frequently with internal teams across multiple organizational levels and externally with vendors and technical partners.
Additional duties as assigned by Management.
Operate, maintain, and repair critical low voltage electrical infrastructure including substations, utility switchgear, transformers, feeders and distribution systems, power metering, power generators, automatic transfer switches (ATS), uninterruptible power supplies (UPS), batteries, power distribution units (PDUs), static transfer switches (STSs), remote power panels (RPPs), and associated controls.
Conduct comprehensive inspections and preventive maintenance, implementing detailed solutions to enhance reliability and operational effectiveness.
Act as a subject matter expert in low voltage electrical systems, providing detailed technical guidance, training, and mentoring junior team members.
Lead complex troubleshooting efforts, document findings, and contribute significantly to procedural documentation and training materials.
Manage and maintain medium voltage electrical systems such as substations, utility switchgear, transformers, feeders and distribution systems, and protection and control circuitry.
Oversee preventive maintenance schedules, detailed system inspections, and extensive repairs, ensuring strict compliance with regulatory and safety standards.
Act as a technical leader, providing detailed expert-level troubleshooting, resolution of complex electrical issues, and mentoring junior personnel.
Document comprehensive technical procedures and collaborate with engineering teams on system enhancements and updates.
Perform detailed preventive and corrective maintenance tasks, including major component replacements and complete system recalibrations.
Independently manage critical UPS system maintenance schedules, ensuring tasks are prioritized effectively.
Independently apply advanced troubleshooting skills to identify and rectify intricate UPS issues, such as rectifier or inverter failures.
Collaborate closely with engineering teams on detailed UPS system upgrades, modifications, or enhancements based on operational requirements.
Provide technical insights and recommendations for improving UPS efficiency, reliability, and overall system performance.
Perform comprehensive maintenance and operational tasks for generator electrical and mechanical systems, including routine and corrective maintenance.
Provide technical leadership and oversight for generator operations and maintenance, including the development and implementation of preventive maintenance schedules and strategies.
Serve as the lead technical expert on major generator projects, planning and executing system upgrades and maintenance initiatives.
Ensure strict compliance with industry regulations, codes, and standards related to generator operations, contributing to regulatory audits and adherence to safety and environmental protocols.
Act as a mentor and trainer, imparting expert knowledge to junior technicians and other staff.
Oversee comprehensive operations and detailed maintenance of critical HVAC infrastructure systems, including chilled water and condenser water systems, computer room air handlers (CRAH), computer room air conditioners (CRAC), humidity control systems, leak detection, commercial AC systems, constant and variable airflow systems, boilers, and air compressors.
Provide technical leadership focused on optimization, innovation, and operational excellence within HVAC systems.
Develop and implement detailed preventive and predictive maintenance strategies, integrating advanced techniques and data-driven decision-making.
Act as an HVAC subject matter expert, leading efforts to resolve complex operational issues, overseeing major system upgrades, and consistently optimizing energy efficiency.
Mentor junior personnel and contribute significantly to the development of industry standards, training programs, and technological advancements.
Minimum 8 years (10+ years preferred) of direct hands-on experience specializing in maintenance and repair within mission-critical environments, specifically in your area of expertise.
Extensive knowledge of maintenance practices and operational standards relevant to your specialization (Low Voltage, Medium Voltage, UPS, Generators, HVAC).
Proven ability to read and interpret technical schematics, blueprints, and operational manuals.
Strong technical writing capabilities, with experience creating and updating method of procedures (MOPs), standard operating procedures (SOPs), and emergency operating procedures (EOPs).
Completion of formal specialized training (e.g., UPS systems, generator maintenance, chiller systems).
Current professional licensure or certification relevant to your technical specialization.
Occasional travel (less than 5%) for training and professional development. This may increase as the business evolves.
Successful completion of a background check.
Travel expected to range from 15-20% within North America (US / Canada)
Ability to stand 1/3 - 2/3 of the time
Ability to walk 1/3 - 2/3 of the time
Ability to sit 1/3 - 2/3 of the time
Ability to climb and balance 1/3 - 2/3 of the time
Ability to stoop, kneel, crouch and crawl 1/3 - 2/3 of the time
Ability to reach with hands & arms 1/3 - 2/3 of the time
Ability to smell, talk & hear
Ability to use hands to type, handle & feel
Ability to reach with hands and arms
Ability to see at close and distance ranges and the ability to see color
Must be comfortable working in a high stress, fast paced environment with shifting priorities
Must be willing to work outside normal business hours, including weekends, late nights, holidays, and on-call support
Ability to lift up to 50 pounds 1/3 of the time
This position is eligible for company benefits including but not limited to medical, dental, and vision coverage, life and AD&D, short and long-term disability coverage, paid time off, employee assistance, participation in a 401k program that includes company match, and many other additional voluntary benefits.
Compensation for the role will depend on a number of factors, including your qualifications, skills, competencies, and experience and may fall outside of the range shown. For the VA state CSS - ranges can be from $71-75/hour + annual bonus target for highly skilled talent.
#LI-Onsite
We operate with No Ego and No Arrogance. We work to build each other up and support one another, appreciating each other's strengths and respecting each other's weaknesses. We find joy in our work and each other, actively seeking opportunities to inject fun into what we do. Our hard and efficient work is rewarded with an above market total compensation package. We offer a comprehensive suite of health and welfare, retirement, and paid leave benefits exceeding local expectations.
Throughout the year, the advantage of being part of the Vantage team is evident with an array of benefits, recognition, training and development, and the knowledge that your contribution adds value to the company and our community.
Vantage is an Equal Opportunity Employer.
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