Critical Spares Logistics Coordinator

Lumen Technologies; United States; Remote; USD 41,310 - 60,627; Full time

Benefits offered by this job

Health benefits

Life benefits

Voluntary lifestyle benefits

Job summary

Lumen Technologies is seeking a Critical Spares Logistics Coordinator to coordinate replacement equipment, manage orders and inventory, and interface with vendors to minimize MTR and support network reliability. This remote role supports a 24x7 coverage model and requires urgency, autonomy, and collaboration.

You will handle order management, inventory control, RMAs, status updates, and reporting. The ideal candidate has 2+ years in logistics and proficiency with MS Office; experience with

Qualifications

• High School Diploma or GED.
• Minimum 2 years experience in logistics, supply chain, or related field.
• Proficiency in Microsoft Office Suite; familiarity with MRP and WMS systems preferred
• Strong organizational and analytical skills; excellent communication; customer-focused; ability to prioritize and work independently in a fast‑paced environment

Responsibilities

• Order Management: Process and track orders, coordinate procurement, manage logistics, and confirm delivery for field equipment.
• Inventory Control: Maintain accurate physical and logical inventory of critical spares; ensure availability and reconciliation.
• Vendor Coordination: Manage RMAs in line with vendor agreements; monitor repair and replenishment timelines, escalating as needed.
• Customer & Internal Support: Serve as a primary contact for stakeholders, providing timely updates on equipment status and resolution timelines.
• Reporting & Analytics: Track status, generate reports, and conduct trend and compliance analysis for management visibility.
• Vendor Contract Compliance: Oversee warranty, entitlement, and RMA compliance; monitor vendor performance and escalating issues when necessary.
• Asset Lifecycle Management: Plan, forecast, and stage inventory for Critical Spares and CPE programs; ensure accurate reconciliation of assets.
• Team Coverage Requirement: To ensure continuous support and operational readiness, team members may be required to work shift hours and/or participate in on-call rotations as part of our 24x7 coverage model

Skills

Microsoft Office

MRP/WMS

Organizational skills

Analytical skills

Communication skills

Customer focus

Independent work

Logistics experience

Education

Bachelor’s degree in Business Administration

High School Diploma or GED

Tools

MRP systems

WMS systems

Job description

Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities.

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you’re ready to take ownership, deliver meaningful impact, and help shape the future of AI‑ready connectivity, join us today.

The Role

The Critical Spares Logistics Coordinator ensures the efficient coordination and delivery of replacement equipment to minimize Mean Time to Repair (MTR) and support network reliability. This role involves managing orders, controlling inventory, coordinating with vendors, and providing timely updates to stakeholders. The position is critical to reducing network downtime, meeting customer SLAs for restoration and installation, and optimizing costs. Success in this role requires urgency, autonomy, and strong collaboration in a fast‑paced environment.

Work Location

Fully remote position open to candidates based anywhere in the U.S.

The Main Responsibilities

• Order Management: Process and track orders, coordinate procurement, manage logistics, and confirm proof of delivery for field equipment.
• Inventory Control: Maintain accurate physical and logical inventory of critical spares; ensure availability and reconciliation.
• Vendor Coordination: Manage Return Material Authorizations (RMAs) in line with vendor agreements; monitor repair and replenishment timelines, escalating as needed.
• Customer & Internal Support: Serve as a primary contact for stakeholders, providing timely updates on equipment status and resolution timelines.
• Reporting & Analytics: Track status, generate reports, and conduct trend and compliance analysis for management visibility.
• Vendor Contract Compliance: Oversee warranty, entitlement, and RMA compliance; monitor vendor performance and escalating issues when necessary.
• Asset Lifecycle Management: Plan, forecast, and stage inventory for Critical Spares and CPE programs; ensure accurate reconciliation of assets.
• Team Coverage Requirement: To ensure continuous support and operational readiness, team members may be required to work shift hours and/or participate in on-call rotations as part of our 24x7 coverage model.

What We Look For in a Candidate

Required Qualifications

• High School Diploma or GED
• Minimum 2 years experience in logistics, supply chain, or related field
• Proficiency in Microsoft Office Suite; familiarity with MRP and WMS systems preferred
• Strong organizational and analytical skills; excellent communication; customer-focused; ability to prioritize and work independently in a fast‑paced environment

Preferred Qualifications

• Bachelor’s degree in Business Administration or related field
• 2+ years experience in logistics or inventory management
• Attention to detail, effective time management, collaborative mindset, and problem‑solving skills

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

• $41,310 - $54,570 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY
• $42,975 - $57,299 in these states: CO HI MI MN NC NH NV OR RI
• $45,021 - $60,027 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short‑term incentives, long‑term incentives and/or sales compensation) as you move through the selection process.

Life at Lumen is human and connected, even in a fast moving, AI‑focused organization. We set clear expectations and trust people to meet them. With real support and shared accountability, teams collaborate better, move faster, and deliver meaningful outcomes.

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job‑related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case‑by‑case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Privacy Notice

Lumen is committed to protecting the privacy and security of personal information collected during the recruitment and hiring process. Our Applicant Privacy Notice explains how we collect, use, disclose, and protect applicant information, as well as how individuals may request access to or deletion of their personal data.

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

In any materials you submit, you may redact or remove age‑identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Job Segment: Logistics, Supply Chain, Procurement, Supply, Operations