Critical Operations Technician I (Nights)

QTS Data Centers; Phoenix (AZ); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) retirement plan

Flexible spending account

HSA

Paid holidays

Paid time off

Volunteer days

Employee assistance program

Tuition assistance

Parental leave

Military leave

QTS scholarship for dependents

Wellness program

Job summary

QTS Data Centers is seeking a Critical Operations Technician I to install, repair, and maintain IT, electrical and mechanical equipment in a 24x7 data center. You will monitor building systems, perform tests, and assist customers on the data center floor both in person and by phone.

The role requires on-site presence in a fast-paced environment and involves interacting with systems engineers for resolutions, ticketing, and escalation as needed. Prior data center or NOC experience is preferred.

Qualifications

• Two or more years of technical training or equivalent experience.
• Background in IT, electrical and/or mechanical disciplines.
• Proficiency with MS Office Suite.
• Data center environment or NOC experience preferred.
• Certifications such as BOD OEM, A+, Network+, BICSI Installer I preferred.

Responsibilities

• Applies learning and company policies to IT, electrical and mechanical equipment tasks.
• Leads and performs preventive maintenance on mechanical and electrical equipment; records readings and adjusts as needed.
• Provide remote hands and eyes services for customers.
• Install and configure IT hardware and related components as documented by provisioning docs.
• Install and repair IT, mechanical, and electrical equipment and assist team during major repairs.
• Process work orders for preventative and corrective maintenance and coordinate tools/equipment with supervisor.
• Create/update tickets for customer calls, data center facilities, networks, or systems alerts.
• Operate and monitor critical and non-critical system equipment for safe operation.
• Respond to building emergencies and customer requests.
• Comply with safe storage and disposal of hazardous materials.
• Use Change Management to obtain approvals and complete maintenance with proper documentation.

Skills

Technical training

IT knowledge

MS Office

Tools

MS Office Suite

Job description

The Critical Operations Technician I is responsible for the installation, repair, and maintenance of IT, electrical, mechanical, plumbing/piping equipment, machinery and controls located in the interior and exterior of building. This role monitors operations and conducts a routine and ongoing assessment of the building systems, operations, and performance. This role performs tests, rounds and analyzes data to ensure the proper functioning of departmental equipment. The role is also responsible for assisting customers on the Data Center floor both in person and via the telephone, performing customer equipment installs, managing tickets within the ticketing system, communicating and escalating alerts and customer requests to systems engineers for resolution, and completing tasks pertaining to computer hardware, software or operation systems. This role requires on-site work hours to support a 24X7X365 data center environment and is not eligible for remote and/or hybrid work.

RESPONSIBILITIES, Other Duties May Be Assigned.

• Applies learning, knowledge, skills, and company policies to a wide range of tasks pertaining to IT, electrical and mechanical equipment, controls, and operating systems.
• Leads, maintains, monitors, and performs preventive maintenance on mechanical and electrical equipment; records readings and adjusts where necessary to ensure proper operation of equipment.
• Provide remote hands and eyes services for customers.
• Provide high level computer hardware and software configuration support. Install suite wall, cage material, ladder rack, fiber tray, cabinets, cabling, and customer equipment based on documentation provided by provisioning documentation and established Data Center Operation procedures.
• Installs and repairs IT, mechanical, and electrical equipment as required; assists other team members with major repairs and maintenance of building and equipment.
• Process work orders for preventative and corrective maintenance on critical, building, and site infrastructure. Consults with supervisor or team lead to order necessary tools and equipment as required to complete all maintenance and perform necessary work.
• Create and/or update tickets within the established ticketing system to address customer calls, data center facility, network and/or system related alerts.
• Operates and monitors critical and non‑critical system equipment and components to ensure safe and compliant operation.
• Responds as required to building emergencies and customer requests.
• Complies with departmental policy for the safe storage, usage, and disposal of hazardous materials.
• Uses the Change Management Process to get approval for preventative and corrective maintenance. Commences & completes the maintenance along with the necessary documentation using the QTS process and software.

Basic Qualifications

• Two or more years of technical training, military training, or workplace equivalency
• Background in areas of IT, electrical, and/or mechanical
• Proficiency with MS Office Suite

Preferred Qualifications

• One or more years of work experience in data center environment, NOC, or equivalent
• BOD OEM (Panduit, Corning), A+, Network+, BICSI Installer I certifications

Knowledge, Skills, And Abilities

• Customer focus with excellent interpersonal skills, and the ability to interface with all levels within the organization.
• Ability to analyze operations of various systems, determine the cause of problems and malfunctions and take corrective action as required.
• Strong written, verbal and interpersonal skills.
• Ability to function in a team environment.
• The ability to pass job-related skills assessments based on pre-determined scoring criteria and time frames.
• Computer skills and familiarity with MS Office, Outlook, and web-based computer applications.
• The ability to acquire and apply job-related knowledge within set guidelines and expectations.

Position may involve frequent typing, standing, walking, pushing, pulling, bending, reaching and lifting. Lifting requirements may range from <10 lbs. - 50 lbs. on a regular basis, with heavier weights done in conjunction with other individuals or lifting aids.

TOTAL REWARDS

This role is also eligible for a competitive benefits package that includes: medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending and HSA accounts; paid holidays; paid time off; paid volunteer days; employee assistance program; tuition assistance; parental leave; military leave assistance; QTS scholarship for dependents; wellness program, and other company benefits.

This position is Bonus eligible.

We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or discrimination claim.

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