Critical Operations Technician I-3

qtsdatacenters; United States; On-site; USD 52,000 - 80,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

Disability Insurance

401(k) Plan

Flexible Spending

HSA

Paid Holidays

Paid Time Off

Volunteer Days

Employee Assistance

Tuition Assistance

Parental Leave

Military Leave

Scholarship for Dependents

Wellness Program

Other Benefits

Job summary

QTS Data Centers is seeking an on-site Critical Operations Technician I to install, repair and maintain IT, electrical, mechanical, plumbing/piping equipment within a 24x7x365 data center environment. You will assist customers on the Data Center floor, manage tickets, and escalate alerts to systems engineers for resolution.

Key tasks include performing routine maintenance, updating documentation, and supporting customer equipment installations as required by provisioning documents and Data

Qualifications

• Two or more years of technical training, military training, or workplace equivalency.
• Background in IT, electrical, and/or mechanical.
• Proficiency with MS Office Suite.

Responsibilities

• Applies learning, knowledge, skills, and company policies to IT, electrical and mechanical equipment, controls, and operating systems.
• Leads, maintains, monitors, and performs preventive maintenance on mechanical and electrical equipment; records readings and adjusts where necessary to ensure proper operation.
• Provide remote hands and eyes services for customers.
• Provide high level computer hardware and software configuration support; install suite wall, cage material, ladder rack, fiber tray, cabinets, cabling, and customer equipment based on documentation provided by provisioning documentation and established Data Center Operation procedures.
• Installs and repairs IT, mechanical, and electrical equipment as required; assists other team members with major repairs and maintenance of building and equipment.
• Process work orders for preventative and corrective maintenance on critical, building, and site infrastructure; consults with supervisor or team lead to order necessary tools and equipment as required to complete all maintenance and perform necessary work.
• Create and/or update tickets within the established ticketing system to address customer calls, data center facility, network and/or system related alerts.
• Operates and monitors critical and non-critical system equipment and components to ensure safe and compliant operation.
• Responds as required to building emergencies and customer requests.
• Complies with departmental policy for the safe storage, usage, and disposal of hazardous materials.
• Uses the Change Management Process to get approval for preventative and corrective maintenance. Commences & completes the maintenance along with the necessary documentation using the QTS process and software.

Skills

Customer Focus

Interpersonal Skills

Analytical Thinking

Teamwork

Tools

MS Office Suite

Job description

SUMMARY

The Critical Operations Technician I is responsible for the installation, repair, and maintenance of IT, electrical, mechanical, plumbing/piping equipment, machinery and controls located in the interior and exterior of building. This role monitors operations and conducts a routine and ongoing assessment of the building systems, operations, and performance. This role performs tests, rounds and analyzes data to ensure the proper functioning of departmental equipment. The role is also responsible for assisting customers on the Data Center floor both in person and via the telephone, performing customer equipment installs, managing tickets within the ticketing system, communicating and escalating alerts and customer requests to systems engineers for resolution, and completing tasks pertaining to computer hardware, software or operation systems. This role requires on-site work hours to support a 24X7X365 data center environment and is not eligible for remote and/or hybrid work.

RESPONSIBILITIES

RESPONSIBILITIES, other duties may be assigned.

Applies learning, knowledge, skills, and company policies to a wide range of tasks pertaining to IT, electrical and mechanical equipment, controls, and operating systems.

Leads, maintains, monitors, and performs preventive maintenance on mechanical and electrical equipment; records readings and adjusts where necessary to ensure proper operation of equipment.

Provide remote hands and eyes services for customers.

Provide high level computer hardware and software configuration support. Install suite wall, cage material, ladder rack, fiber tray, cabinets, cabling, and customer equipment based on documentation provided by provisioning documentation and established Data Center Operation procedures.

Installs and repairs IT, mechanical, and electrical equipment as required; assists other team members with major repairs and maintenance of building and equipment.

Process work orders for preventative and corrective maintenance on critical, building, and site infrastructure. Consults with supervisor or team lead to order necessary tools and equipment as required to complete all maintenance and perform necessary work.

Create and/or update tickets within the established ticketing system to address customer calls, data center facility, network and/or system related alerts.

Operates and monitors critical and non-critical system equipment and components to ensure safe and compliant operation.

Responds as required to building emergencies and customer requests.

Complies with departmental policy for the safe storage, usage, and disposal of hazardous materials.

Uses the Change Management Process to get approval for preventative and corrective maintenance. Commences & completes the maintenance along with the necessary documentation using the QTS process and software.

BASIC QUALIFICATIONS

• Two or more years of technical training, military training, or workplace equivalency
• Background in areas of IT, electrical, and/or mechanical
• Proficiency with MS Office Suite

PREFERRED QUALIFICATIONS

• One or more years of work experience in data center environment, NOC, or equivalent
• BOD OEM (Panduit, Corning), A+, Network+, BICSI Installer I certifications

KNOWLEDGE, SKILLS, AND ABILITIES

• Customer focus with excellent interpersonal skills, and the ability to interface with all levels within the organization.
• Ability to analyze operations of various systems, determine the cause of problems and malfunctions and take corrective action as required.
• Strong written, verbal and interpersonal skills.
• Ability to function in a team environment.
• The ability to pass job-related skills assessments based on pre-determined scoring criteria and time frames.
• Computer skills and familiarity with MS Office, Outlook, and web-based computer applications.
• The ability to acquire and apply job-related knowledge within set guidelines and expectations.
• Position may involve frequent typing, standing, walking, pushing, pulling, bending, reaching and lifting. Lifting requirements may range from

TOTAL REWARDS

• medical
• dental
• vision
• life
• disability insurance
• 401(k) retirement plan
• flexible spending and HSA accounts
• paid holidays
• paid time off
• paid volunteer days
• employee assistance program
• tuition assistance
• parental leave
• military leave assistance
• QTS scholarship for dependents
• wellness program
• other company benefits

This position is Bonus eligible.

Equal Employment Opportunity Statement

We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Gene