Critical Operations Technician I

QTS Realty Trust; Richmond (VA); On-site; USD 40,000 - 66,000; Full time

Benefits offered by this job

Medical, dental, vision

Life and disability insurance

401(k) retirement plan

Paid holidays

Paid time off

Volunteer days

Employee assistance program

Tuition assistance

Parental leave

Military leave

Job summary

QTS Realty Trust is seeking a Critical Operations Technician I to install, repair and maintain IT, electrical and mechanical equipment inside and around our 24x7 Virginia data centers. You will monitor building systems, perform preventive maintenance, process tickets, assist customers on the data center floor, and escalate issues to systems engineers for resolution.

This on-site role requires strong teamwork, safety discipline and proficiency with MS Office, with a focus on reliable, safe

Qualifications

• Two or more years of technical training or workplace equivalency.
• Background in IT, electrical and/or mechanical systems.
• Proficiency with MS Office Suite.
• Certifications such as A+/Network+ or BICSI Installer I preferred.
• Experience in a data center/NOC environment is a plus.

Responsibilities

• Lead preventive maintenance on mechanical and electrical equipment and monitor readings.
• Provide remote hands and eyes services and assist customers on the data center floor.
• Install IT equipment, cabling and related infrastructure per provisioning docs.
• Process work orders for preventative and corrective maintenance.
• Create/update tickets for alerts and escalations; follow Change Management.
• Respond to building emergencies and adhere to safety policies.

Skills

Technical training

IT/Electrical/Mechanical

MS Office

Customer focus

Teamwork

Education

Tools

Panduit

Corning

A+

Network+

BICSI Installer I

Job description

Who we are:As a global leader in digital infrastructure, QTS designs, builds and operates advanced data centers that support strategic AI, cloud and digital transformation initiatives. We are driven by a mission to connect the world for good and our people make it possible. Every single day, the creativity, dedication and genuine care for our communities are what push us forward and make this a truly special place to be.SUMMARYThe Critical Operations Technician I is responsible for the installation, repair, and maintenance of IT, electrical, mechanical, plumbing/piping equipment, machinery and controls located in the interior and exterior of building. This role monitors operations and conducts a routine and ongoing assessment of the building systems, operations, and performance. This role performs tests, rounds and analyzes data to ensure the proper functioning of departmental equipment. The role is also responsible for assisting customers on the Data Center floor both in person and via the telephone, performing customer equipment installs, managing tickets within the ticketing system, communicating and escalating alerts and customer requests to systems engineers for resolution, and completing tasks pertaining to computer hardware, software or operation systems. This role requires on-site work hours to support a 24X7X365 data center environment and is not eligible for remote and/or hybrid work.RESPONSIBILITIES, other duties may be assigned.Applies learning, knowledge, skills, and company policies to a wide range of tasks pertaining to IT, electrical and mechanical equipment, controls, and operating systems.Leads, maintains, monitors, and performs preventive maintenance on mechanical and electrical equipment; records readings and adjusts where necessary to ensure proper operation of equipment.Provide remote hands and eyes services for customers.Provide high level computer hardware and software configuration support. Install suite wall, cage material, ladder rack, fiber tray, cabinets, cabling, and customer equipment based on documentation provided by provisioning documentation and established Data Center Operation procedures.Installs and repairs IT, mechanical, and electrical equipment as required; assists other team members with major repairs and maintenance of building and equipment.Process work orders for preventative and corrective maintenance on critical, building, and site infrastructure. Consults with supervisor or team lead to order necessary tools and equipment as required to complete all maintenance and perform necessary work.Create and/or update tickets within the established ticketing system to address customer calls, data center facility, network and/or system related alerts. Operates and monitors critical and non-critical system equipment and components to ensure safe and compliant operation.Responds as required to building emergencies and customer requests.Complies with departmental policy for the safe storage, usage, and disposal of hazardous materials.Uses the Change Management Process to get approval for preventative and corrective maintenance. Commences & completes the maintenance along with the necessary documentation using the QTS process and software.BASIC QUALIFICATIONS· Two or more years of technical training, military training, or workplace equivalency· Background in areas of IT, electrical, and/or mechanical· Proficiency with MS Office SuitePREFERRED QUALIFICATIONS· One or more years of work experience in data center environment, NOC, or equivalent· BOD OEM (Panduit, Corning), A+, Network+, BICSI Installer I certificationsKNOWLEDGE, SKILLS, AND ABILITIES· Customer focus with excellent interpersonal skills, and the ability to interface with all levels within the organization.· Ability to analyze operations of various systems, determine the cause of problems and malfunctions and take corrective action as required.· Strong written, verbal and interpersonal skills.· Ability to function in a team environment.· The ability to pass job-related skills assessments based on pre-determined scoring criteria and time frames.· Computer skills and familiarity with MS Office, Outlook, and web-based computer applications.· The ability to acquire and apply job-related knowledge within set guidelines and expectations.· Position may involve frequent typing, standing, walking, pushing, pulling, bending, reaching and lifting. Lifting requirements may range from <10 lbs. - 50 lbs. on a regular basis, with heavier weights done in conjunction with other individuals or lifting aids.TOTAL REWARDSThis role is also eligible for a competitive benefits package that includes: medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending and HSA accounts; paid holidays; paid time off; paid volunteer days; employee assistance program; tuition assistance; parental leave; military leave assistance; QTS scholarship for dependents; wellness program, and other company benefits.This position is Bonus eligible.In accordance with applicable law, the following represents a reasonable estimate of the range of possible compensation for this role if hired in Virginia. Please note that this information is provided for those hired in Virginia only, and this role is open to candidates outside of Virginia with compensation that aligns with your location. The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.The estimated pay range for this role, if based in Virginia, is:$31.38 - 47.99Please note that this information is provided for those hired in Virginia only, and this role is open to candidates outside of Virginia with compensation that aligns with your location. The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.In addition to a variety of benefit packages, QTS goes above and beyond for our employees:Roth and Traditional 401(k) matching contributions with immediate vestingEvery employee is bonus or commission eligibleGenerous PTO, Paid Volunteer Days Plus Floating HolidaysStock Purchase Plan (SPP)11 paid Holidays Annually/Holiday compensation when workedPet and Legal InsuranceQ-Rest Sabbatical ProgramQ-Anniversary Service Award ProgramParental LeaveMilitary Benefits PackageQTS Charitable Matching Gift ProgramQTS Scholarship for Employee DependentsQTS Crisis FundWellness ProgramTuition Reimbursement ProgramQTS is an Equal Opportunity Employer. Learn more: Equal Opportunity Employer/Veterans/DisabledWe conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or discrimination claim.The \"Know Your Rights\" Poster is included here:Know Your Rights (English)Know Your Rights (Spanish)QTS is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to [e-mail] and let us know the nature of your request and your contact information.