Critical Operations Technician I

QTS Data Centers; Phoenix (AZ); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Roth and Traditional 401(k) matching

Generous PTO and holidays

Tuition reimbursement

Wellness program

Employee assistance program

Parental leave

Career development support

Job summary

QTS Data Centers is seeking a Critical Operations Technician I to install, repair, and maintain IT, electrical, mechanical, and plumbing systems inside and outside the building. The role monitors operations, runs tests, analyzes data, and supports customers on the Data Center floor, with onsite work 24/7/365.

Responsibilities include performing preventive maintenance, handling work orders, and ensuring safe, compliant operation of system equipment.

Qualifications

• Two or more years of technical training, military training, or workplace equivalency.
• Proficiency with MS Office Suite.

Responsibilities

• Apply knowledge to IT, electrical, and mechanical equipment and operating systems.
• Lead preventive maintenance on mechanical and electrical equipment; record readings and adjust as needed.
• Provide remote hands- and eyes-services for customers.
• Configure and install customer equipment per procedures.
• Process work orders for preventive and corrective maintenance; consult with supervisor for tools and equipment.
• Create/update tickets for alerts and data-center facilities issues.
• Operate and monitor critical and non-critical system equipment to ensure safe operation.

Skills

Customer focus

Problem solving

MS Office proficiency

Teamwork

Strong communication

Typing/physical duties

Education

Technical training / military training

Tools

MS Office Suite

Job description

Critical Operations Technician I

The Critical Operations Technician I is responsible for the installation, repair, and maintenance of IT, electrical, mechanical, plumbing/piping equipment, machinery, and controls located inside and outside of the building. This role monitors operations, conducts routine and ongoing assessments of building systems, runs tests, analyzes data, and ensures proper functioning of departmental equipment. The role also assists customers on the Data Center floor both in person and via telephone, performs customer equipment installs, manages tickets within the ticketing system, communicates and escalates alerts and customer requests to systems engineers for resolution, and completes tasks related to computer hardware, software, or operating systems. The position requires onsite work hours to support a 24×7×365 data‑center environment and is not eligible for remote or hybrid work.

Responsibilities

• Apply learning, knowledge, skills, and company policies to a wide range of tasks related to IT, electrical and mechanical equipment, controls, and operating systems.
• Lead, maintain, monitor, and perform preventive maintenance on mechanical and electrical equipment; record readings and adjust as necessary to ensure proper operation.
• Provide remote hands- and eyes‑services for customers.
• Provide high‑level computer hardware and software configuration support; install suite walls, cage material, ladder racks, fiber trays, cabinets, cabling, and customer equipment per documentation and established Data Center Operation procedures.
• Install and repair IT, mechanical, and electrical equipment as required; assist other team members with major repairs and maintenance of building and equipment.
• Process work orders for preventive and corrective maintenance on critical, building, and site infrastructure; consult with supervisor or team lead to order necessary tools and equipment.
• Create and/or update tickets within the established ticketing system to address customer calls and data‑center facility, network, and/or system‑related alerts.
• Operate and monitor critical and non‑critical system equipment and components to ensure safe and compliant operation.
• Respond as required to building emergencies and customer requests.
• Comply with departmental policy for the safe storage, usage, and disposal of hazardous materials.
• Use the Change Management Process to obtain approval for preventive and corrective maintenance; commence and complete maintenance with necessary documentation via the QTS process and software.

Basic Qualifications

• Two or more years of technical training, military training, or workplace equivalency.
• Background in IT, electrical, and/or mechanical areas.
• Proficiency with MS Office Suite.

Preferred Qualifications

• One or more years of work experience in a data‑center environment, NOC, or equivalent.
• BOD OEM (Panduit, Corning), A+, Network+, BICSI Installer I certifications.

Knowledge, Skills, and Abilities

• Customer‑focused with excellent interpersonal skills and the ability to interface with all levels within the organization.
• Ability to analyze operations of various systems, determine causes of problems or malfunctions, and take corrective action as required.
• Strong written, verbal, and interpersonal skills.
• Ability to function in a team environment.
• Ability to pass job‑related skills assessments based on pre‑determined scoring criteria and time frames.
• Computer skills and familiarity with MS Office, Outlook, and web‑based computer applications.
• Ability to acquire and apply job‑related knowledge within set guidelines and expectations.
• Position may involve frequent typing, standing, walking, pushing, pulling, bending, reaching, and lifting. Lifting requirements may range from <10 lbs. to 50 lbs. on a regular basis; heavier weights must be performed with other individuals or lifting aids.

Benefits

• Roth and Traditional 401(k) matching contributions with immediate vesting.
• Bonus or commission eligibility for every employee.
• Generous PTO, paid volunteer days, and floating holidays.
• Stock Purchase Plan (SPP).
• 11 paid holidays annually; holiday compensation when worked.
• Pet and legal insurance.
• Q‑Rest Sabbatical Program.
• Q‑Anniversary Service Award Program.
• Parental leave for primary and secondary caregivers.
• Military benefits package.
• QTS Charitable Matching Gift Program.
• QTS Scholarship for employee dependents.
• QTS Crisis Fund.
• Wellness program.
• Tuition reimbursement program.
• Competitive medical, dental, vision, life, and disability insurance.
• Flexible spending and HSA accounts.
• Paid holidays and paid time off.
• Employee assistance program.
• Parental and military leave assistance.
• Other company benefits.

Pay and Compensation

This position is bonus eligible. Compensation packages are competitive and include medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending and HSA accounts; paid holidays; paid time off; paid volunteer days; employee assistance program; tuition assistance; parental leave; military leave assistance; QTS scholarship for dependents; wellness program.

Equal Employment Opportunity Statement

We conform to all laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities, and veterans to apply. We are an equal‑opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or government, or against any individuals who assist or participate in the investigation of any complaint or discrimination claim.