Critical Operations Technician I

STACK Infrastructure US; Manassas (VA); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Healthcare

Dental Insurance

Vision Insurance

Life Insurance

Paid Time Off

401K program

Flexible spending accounts

Cell phone subsidy

Job summary

STACK Infrastructure is seeking a Critical Operations Technician to manage day-to-day data center operations on-site at Manassas, VA. You will monitor electrical, mechanical, and life-safety systems, perform preventive maintenance, and respond to abnormal conditions while coordinating with the operations team.

You’ll also track trends and support asset management and incident reporting. The role requires 3–5 years in a data center or mission-critical setting, strong NFPA knowledge, and

Qualifications

• High school diploma or equivalent.
• 3–5 years’ experience in a data center or mission-critical operations role.
• Strong understanding of electrical and mechanical systems used in a data center environment (UPS, Transformers, PDUs, RPPs, Chillers, CRAH, CRAC, STS, ATS, Pre-action systems).
• Knowledge of NFPA70e, NFPA72, NFPA25 and fire life safety compliance standards.
• Ability to work flexibly, including weekends and on-call shifts.

Responsibilities

• Operate, monitor, maintain, and respond to abnormal conditions in facility systems (Electrical, Mechanical, Building Monitoring, and Control).
• Track and trend operational characteristics; provide feedback on standards and processes.
• Assist with aggressive preventive and predictive maintenance schedules.
• Coordinate and oversee power installations and upgrades; manage inventory and equipment labeling.
• Provide day-to-day customer service and support; incident escalation and follow-up reporting.

Skills

Data center operations

Electrical systems

Mechanical systems

NFPA standards

Troubleshooting under pressure

MS Office

Site monitoring systems

Education

Bachelor’s Degree or equivalent

Navy Nuclear Engineering experience (preferred)

Tools

CMMS

Microsoft Office

Job description

THE COMPANY:STACK INFRASTRUCTURE (STACK) provides digital infrastructure to scale the world’s most innovative companies. We are an award-winning industry leader in building, owning, and operating highly efficient, cost-effective wholesale, colocation, and cloud data centers. Each of our national facilities meets or exceeds the highest industry standards in all operational categories of availability, security, connectivity, and physical resilience.STACK offers the scale and geographic reach that rapidly growing hyperscale and enterprise companies need. The world runs on data. Data runs on STACK.THE POSITION:STACK is looking for a Critical Operations Technician (COT) to support a local data center campus. As a member of STACK’s Critical Operations team, the Critical Operations Technician must possess strong knowledge in maintaining the mechanical, electrical, fire life safety, base building, and other various internal data center systems. The COT will also be focused on the execution of programs related to Safety, Team, Availability, Communication, and Knowledge. The COT will be responsible for day-to-day operations of the data center.Mechanical responsibilities will include working on chilled water systems and components, HVAC systems such as rooftop units, CRAC/CRAH units, humidification systems, fan wall systems, air-cooled chillers, and central plant operations.Electrical responsibilities will include working on electrical/critical power distribution from the Utility/Generator main switchgear through the UPS systems out to the customer load, UPS, PDU, and RPP cabinets.Fire Life Safety responsibilities will include monitoring wet sprinkler systems and pre-action sprinkler systems as well as their associated detection devices.Responsibilities include but are not limited to:Implement and follow the standardized culture of always working safely across all STACK data centersOperate, monitor, maintain, and respond to abnormal conditions in facility systems (Electrical, Mechanical, Building Monitoring, and Control)Track and trend operational characteristicsProvide feedback to management on the effectiveness of existing standards and processesWork with the Critical Operations Manager to complete an aggressive preventive and predictive maintenance scheduleAssist with the database management of maintenance discrepancies and work with site management to resolve site issues based on prioritiesEnsure data center operates at maximum operational efficiency, including analyzing operating conditions, recommending new technologies, and improving overall efficiencyManage systems to avoid unplanned, customer-impacting outagesFollow direction regarding the data floor and back-of-house mechanical loading capacity to ensure cooling system efficiencyCoordinate and oversee power installations and upgradesNavigate and utilize a CMMS systemUse developed procedures to solve problemsAssist in asset and consumable inventory managementTrack and properly label all equipment per established proceduresProvide day-to-day exceptional customer service and supportIncident escalation, response, and follow-up report writingMaintain and complete regular facility and security tours documenting and responding to issuesProvide applied mechanical and integrated control expertise for the entire data centerServe in a technical writing capacity for the derivation of procedures for preventative or corrective maintenance activitiesMay be required to take on on-call duties outside of normal working hoursOther duties as required by STACK (job duties, roles, and responsibilities are subject to change over time)THE DETAILS:Location: Onsite, Manassas, VATravel: None or less than 5%Benefits: Healthcare, Dental Care, Vision Insurance, Life Insurance, Paid Time Off, Paid Leave ProgramsMust be eligible to work in the United StatesMust pass a comprehensive background screeningWork hours may vary based upon business needsMUST-HAVE QUALIFICATIONS:High school diploma or equivalentMinimum of 3–5 years’ experience in a data center or other related mission-critical operations roleExperience working with Microsoft Office applications and other database housing softwareAbility to handle multiple tasks and perform well in stressful situationsStrong understanding of electrical and mechanical systems used in a data center environment (UPS, Transformers, PDUs, RPPs, Chillers, CRAH, CRAC, STS, ATS, Pre-action systems)Strong knowledge of NFPA70e, NFPA72, NFPA25, and fire life safety compliance standardsFamiliarity and experience in data center trending and analysis, with the ability to rapidly learn and use PC-based site monitoring systemsUnited States Navy Nuclear Engineering – preferredBachelor’s Degree or equivalent work experience – preferredOccasionally required to stand, walk, sit, use hands to handle, reach or feel objects, climb stairs, balance, stoop or kneel, talk, see at close range, and hear for extended periods of timeMust be able to lift and/or move up to 25 poundsWillingness to work outside normal business hours, including weekends, late nights, holidays, and on-call supportComfortable working in a high-stress, fast-paced environment with shifting prioritiesTHIS MIGHT BE RIGHT FOR YOU IF:You are a strong communicator, you are persuasive and clear, blending analytics with experience in decision-making.You do not get flustered easily. You can juggle multiple priorities while balancing urgent requests with shifting timelines and deliverables.You are a team builder. You take the time to understand and develop the strengths of your resources while formulating long-term plans for the growth and success of the team.You are naturally curious and driven toward continual improvement. While you celebrate your successes, you take time to review and analyze campaigns for future learning.WHY STACK?We offer a competitive compensation package with strong benefits, including medical, dental, and vision insurance, a 401K program, flexible spending accounts – even a cell phone subsidy.We foster a culture of appreciation, including peer-to-peer recognition and rewards programs.Fun is part of our DNA, with events, game nights, happy hours, and barbecues.We’re growing – this is a great time to join and make an impact!STACK is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local lawNote to external agencies: We are not accepting any blind submissions or resumes/cvs from recruitment agencies. Any candidates sent to STACK Infrastructure, Inc. will not be accepted or considered as a submission without a signed agreement in place. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of STACK Infrastructure, Inc.