Critical Operations Associate

QTS Realty Trust; Cedar Rapids (IA); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Tuition assistance

Paid time off

Parental leave

Wellness program

Bonus eligible

Job summary

QTS Realty Trust seeks a Critical Operations Associate to monitor data center operations and assist customers on the data center floor. The role includes handling routine tickets, installs, and escalations, with a 24x7x365 shift pattern.

Strong teamwork and rapid problem solving are essential to maintain safe, compliant operations. The position requires ability to perform routine tours, manage equipment issues, and respond to emergencies while delivering high-quality customer support in a

Qualifications

• High school diploma or technical degree, or equivalent professional experience.
• 1+ years of technical training, military training, or equivalent professional work experience.
• Proficiency with MS Office Suite.

Responsibilities

• Monitors operations and assesses building systems, operations and performance.
• Assist customers on the Data Center floor in person or by phone; support ticketing system with requests.
• Escalates alerts to senior technicians and completes assigned tasks.
• Performs routine facility tours and responds to emergencies as needed.

Skills

Customer focus

Teamwork

Analytical thinking

Communication skills

Problem solving

Education

High school diploma

Technical college degree

Technical/military training

Tools

MS Office

Outlook

Job description

Job Overview

The Critical Operations Associate is responsible for monitoring operations and conducting routine assessment of building systems, operations, and performance. The role also assists customers on the Data Center floor both in person and via telephone, assists with customer equipment installs, provides support on low and medium priority tickets within the ticketing system, escalates alerts and/or customer requests to senior technicians for resolution, and completes other tasks as assigned.

This role requires shift work hours to support a 24x7x365 data center environment.

Responsibilities

Applies learning, knowledge, skills, and company policies to a wide range of tasks pertaining to IT, electrical, and mechanical equipment, controls, and operating systems. Assists with preventive and/or corrective maintenance on mechanical and electrical equipment. Creates and/or updates tickets within the established ticketing system to address customer calls, data center facility, network and/or system related alerts. Performs routine tours of the facility to ensure all equipment operates as designed. Monitors critical and non‑critical system equipment and components to ensure safe and compliant operation. Responds as required to building emergencies and customer requests.

Complies with departmental policy for the safe storage, usage, and disposal of hazardous materials.

Basic Qualifications

• High school diploma, technical college degree, or equivalent professional experience
• One or more years of technical training, military training, or equivalent professional work experience
• Proficiency with MS Office Suite

Preferred Qualifications

• Basic understanding of electrical, mechanical, and/or network infrastructure concepts and theory
• One or more years of work experience in a mission‑critical or similar environment

Knowledge, Skills, and Abilities

• Customer focus with strong written, verbal and interpersonal skills, and the ability to interface with all levels within the organization
• Ability to function in a team environment
• Ability to analyze operations of various systems, determine the cause of problems and malfunctions and take corrective action as required
• Ability to pass job‑related skills assessments based on pre‑determined scoring criteria and time frames
• Computer skills and familiarity with MS Office, Outlook, and web‑based computer applications
• Ability to acquire and apply job‑related knowledge within set guidelines and expectations

Physical Requirements

May involve frequent typing, standing, walking, pushing, pulling, bending, reaching and lifting. Lifting requirements may range from <10 lbs to 50 lbs on a regular basis, with heavier weights done in conjunction with other individuals or lifting aids.

Total Rewards

• Competitive benefits package including medical, dental, vision, life, and disability insurance; 401(k) retirement plan; flexible spending and HSA accounts; paid holidays; paid time off; paid volunteer days; employee assistance program; tuition assistance; parental leave; military leave assistance; QTS scholarship for dependents; wellness program
• Bonus eligible

Equal Employment Opportunity

We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or discrimination claim.