Critical Infrastructure Sector Engagement Lead
TRM Labs Inc.
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Job summary
TRM Labs is seeking a Senior Sector Engagement Lead to drive the adoption and defensive outcomes of our platform among US critical infrastructure entities. You will own end-to-end sector engagement, build trusted partnerships with fusion centers, ISACs, and government partners, and translate threat intelligence into practical guidance for frontline operators.
Location is US-based remote with preference for the Washington, DC metro area; expect in-person meetings and ~25–40% travel.
Qualifications
- 8+ years of relevant experience in public sector security, critical infrastructure, or customer-facing technical roles.
- Deep sector authority and credibility with resource-constrained stakeholders.
- CTI fluency and ability to translate threat intel into actionable guidance.
- Bias toward action with the ability to work under tight timelines.
- Strategic clarity and strong communication with diverse audiences.
Responsibilities
- Own sector engagement end-to-end for your portfolio.
- Partner with ISACs, fusion centers, and government partners.
- Define engagement playbooks and success metrics.
- Onboard entities onto TRM's platform and drive measurable defensive outcomes.
- Travel up to 25–40% for in-person meetings and events.
Skills
Job description
T R M L a b s i s t h e i n t e l l i g e n c e p l a t f o r p u b l i c s a f e t y a n d n a t i o n a l s e c u r i t y , b u i l t t o d e t e c t a n d d i s r u p t t h e c r i m i n a l n e t w o r k s t h a t e x p l o i t f r o n t i e r t e c h n o l o g i e s f o r t h e p u r p o s e s o f h a r m . O u r A I I n v e s t i g a t i o n s p l a t f o r m b r i n g s t o g e t h e r i n t e l l i g e n c e f r o m d o z e n s o f p r e v i o u s l y d i s p a r a t e s o u r c e s t o l i n k o n l i n e a c t i v i t y t o g l o b a l s e c u r i t y t h r e a t s , g i v i n g i n v e s t i g a t o r s a h o l i s t i c p i c t u r e o f c r i m i n a l a c t i v i t y s o t h e y c a n d i s r u p t i t a t m a c h i n e s p e e d .
O u r c u s t o m e r s u s e o u r t e c h n o l o g y t o c r e a t e a s a f e r w o r l d . O u r t e a m c o m b i n e s e x p e r t i s e f r o m l a w e n f o r c e m e n t , d a t a s c i e n c e , e n g i n e e r i n g , a n d f i n a n c i a l i n t e l l i g e n c e t o c o m b a t t e r r o r i s t f i n a n c i n g , d r u g t r a f f i c k i n g , h u m a n t r a f f i c k i n g , a n d o t h e r s e r i o u s c r i m e s . H e r e , y o u ' l l j o i n a m i s s i o n - d r i v e n , f a s t - p a c e d e n v i r o n m e n t w h e r e i n n o v a t i o n d r i v e s r e a l i m p a c t . W h e t h e r y o u ' r e a n a l y z i n g b l o c k c h a i n d a t a , d e v e l o p i n g c u t t i n g - e d g e s o f t w a r e , o r p a r t n e r i n g w i t h g l o b a l o r g a n i z a t i o n s , e a c h d a y b r i n g s f r e s h c h a l l e n g e s a n d o p p o r t u n i e s t o m a k e a m e a n f u l d i f f e r e n c e i n s t o p p i n g c r i m i n a l a c t i v i t y .
Kyle Armstrong
Director of Law Enforcement Relations
"My career has been about expanding impact — from handling single cases at the FBI, to supporting investigations nationwide in the Virtual Assets Unit, and now at TRM, helping law enforcement globally. Through Beacon Network, we’ve built something neither the private nor public sector could do alone: a dynamic partnership driving real action against illicit crypto activity worldwide."
Chris Wong
“At TRM, data isn’t just part of the process—it’s the very core of our existence, making it incredibly exciting for a data engineer like me to contribute where everything begins with data.”
Staff Software Engineer (Data Platform)
“Every day, I get to work with experts across law enforcement, engineering and law who share a mission to create a safer world for people. We actually fight bad guys, and help the good guys win.”
Assistant General Counsel
“I've spent my entire career working to protect the financial system from illicit actors, and now I get to do it on a bigger scale, alongside those who are the very best in the world at what they do, building something really special together.“
Ari Redbord
Global Head of Policy
“By coming to TRM from the FBI, I’ve been able to scale my impact of combatting ransomware and nurturing collaboration between the public and private sectors.”
“I get to work with some of the smartest people I’ve ever met from 30+ countries, and we spend all day figuring out how to help combat drug trafficking/terrorist financing/elder scams/etc. I can’t imagine anything more fulfilling.”
Kevin Tran
Data Science Team Manager
“Some people in tech spend every weekday working on products that are not really making the world a better place. I get so much satisfaction spending my time looking for the smartest people I can find, and saying ‘Would you like work at a company that is making the world a safer place?”
Head of Talent
“In my previous life in the public sector, there was a lot of bureaucracy that slowed down my ability to make an impact. Thats not the case at TRM, people here have high ownership and see through their projects. It’s so rewarding.”
“The product we’re building is making a real impact on peoples lives; and I get to build this alongside smart, passionate humans who push me to get better at my craft.”
Jenny Gai
Senior Product Marketing Manager
“I can tell you the exact reason I decided to join TRM. When I was conducting my job search, I was evaluating 3 offers and all were in the start-up space. What stood out to me about TRM was very similar criteria to a previous start-up I joined that went public; it has bleeding edge technology, solid funding, very smart people and was experiencing hyper growth. That equation adds up to success.”
“I was most excited to join TRM because of our mission, but I didn’t realize how much I’d love working with this team. At TRM, we have a culture of supportive teamwork and close collaboration. My colleagues are some of the most interesting, high-integrity and high-achieving people I know. I’m inspired just by working alongside them.”
Kinsey Cronin
Terry Carson
Data Scientist
"TRM offers an unparalleled and remarkable experience. Working at a company with a strong mission in a fast-paced industry is incredibly motivating—especially when you can directly see the difference your efforts make in the real world."
Accounting Manager
"Moving to the private sector from law enforcement can be quite challenging. I think one of the things that I struggled with, and is quite common, is that the move to the private sector often comes with a change in identity and lost purpose. But then I found TRM, and thats one of the reasons I really love it here- we've still got that purpose. I still get to work alongside law enforcement every day, and I still get to help catch bad guys — but now I just do it on a more global scale."
Head of Deployment Strategy, APAC
"TRM is a place where I, and others, experience a safe environment to openly challenge ideas, which ultimately helps me learn and grow in my career"
Staff Software Engineer
"At our last company All Hands, we covered two recent cases where law enforcement had leveraged TRM - one helping stop an ISIS terrorist attack, and another helping stop a child sexual abuse operation. I love TRM not just because the people are brilliant, but because we dedicate our time to impact like this."
Kyle Armstrong
Director of Law Enforcement Relations
"My career has been about expanding impact — from handling single cases at the FBI, to supporting investigations nationwide in the Virtual Assets Unit, and now at TRM, helping law enforcement globally. Through Beacon Network, we’ve built something neither the private nor public sector could do alone: a dynamic partnership driving real action against illicit crypto activity worldwide."
Chris Wong
“At TRM, data isn’t just part of the process—it’s the very core of our existence, making it incredibly exciting for a data engineer like me to contribute where everything begins with data.”
Staff Software Engineer (Data Platform)
"Every day, I get to work with experts across law enforcement, engineering and law who share a mission to create a safer world for people. We actually fight bad guys, and help the good guys win."
Assistant General Counsel
"I've spent my entire career working to protect the financial system from illicit actors, and now I get to do it on a bigger scale, alongside those who are the very best in the world at what they do, building something really special together.“
Ari Redbord
Global Head of Policy
"By coming to TRM from the FBI, I’ve been able to scale my impact of combatting ransomware and nurturing collaboration between the public and private sectors."
“I get to work with some of the smartest people I’ve ever met from 30+ countries, and we spend all day figuring out how to help combat drug trafficking/terrorist financing/elder scams/etc. I can’t imagine anything more fulfilling.”
Kevin Tran
Data Science Team Manager
"Some people in tech spend every weekday working on products that are not really making the world a better place. I get so much satisfaction spending my time looking for the smartest people I can find, and saying ‘Would you like work at a company that is making the world a safer place?”
Head of Talent
"In my previous life in the public sector, there was a lot of bureaucracy that slowed down my ability to make an impact. Thats not the case at TRM, people here have high ownership and see through their projects. It’s so rewarding."
"The product we’re building is making a real impact on peoples lives; and I get to build this alongside smart, passionate humans who push me to get better at my craft."
Jenny Gai
Senior Product Marketing Manager
"I can tell you the exact reason I decided to join TRM. When I was conducting my job search, I was evaluating 3 offers and all were in the start-up space. What stood out to me about TRM was very similar criteria to a previous start-up I joined that went public; it has bleeding edge technology, solid funding, very smart people and was experiencing hyper growth. That equation adds up to success."
"I was most excited to join TRM because of our mission, but I didn’t realize how much I’d love working with this team. At TRM, we have a culture of supportive teamwork and close collaboration. My colleagues are some of the most interesting, high-integrity and high-achieving people I know. I’m inspired just by working alongside them."
Kinsey Cronin
Terry Carson
Data Scientist
"TRM offers an unparalleled and remarkable experience. Working at a company with a strong mission in a fast-paced industry is incredibly motivating—especially when you can directly see the difference your efforts make in the real world."
Accounting Manager
"Moving to the private sector from law enforcement can be quite challenging. I think one of the things that I struggled with, and is quite common, is that the move to the private sector often comes with a change in identity and lost purpose. But then I found TRM, and thats one of the reasons I really love it here- we've still got that purpose. I still get to work alongside law enforcement every day, and I still get to help catch bad guys — but now I just do it on a more global scale."
Head of Deployment Strategy, APAC
"TRM is a place where I, and others, experience a safe environment to openly challenge ideas, which ultimately helps me learn and grow in my career"
Staff Software Engineer
TRM brings together experts in machine learning, data science, anti-fraud and compliance to crack complex problems and build future-proofed solutions for pre-eminent organizations and public agencies around the world.
Full time
Remote
TRM Labs provides AI-powered intelligence solutions that help public and private sector agencies investigate and disrupt crime. TRM's platforms enable investigators to trace illicit activity, build cases, and construct operating pictures of threat networks. Leading agencies and businesses worldwide rely on TRM to make the world safer and more secure.
Sector Engagement Leads own the relationships that drive our mission forward. You will be the primary point of contact for dozens of organizations in your sector, selected from the hundreds of critical-infrastructure entities we serve. Your mandate: earn their trust, ensure they are operational on our platform, and translate complex threat intelligence into immediate defensive actions. This is a builder's role. We are looking for leaders who can solve high-stakes problems and scale a critical function from a standing start. If you are energized by delivering real-world impact in under-resourced environments, this is your team.The impact you will have
Execute sector-wide engagement. Own the end-to-end adoption and defensive outcomes for your portfolio of SLTT and critical-infrastructure entities.
Accelerate operational capability. Partner with Solutions Engineering to move entities from provisioning to active operation on TRM's platform through agentic CTI/IR workflows.
Operationalize intelligence. Convert sector threat activity and entity findings into prioritized, plain-language guidance that small teams can act on immediately.
Strengthen the ecosystem. Build durable partnerships with fusion centers, sector ISACs (Health-ISAC, WaterISAC, MS-ISAC), CISA, and law enforcement to amplify collective defense.
Drive the feedback loop. Identify sector patterns for the Threat Intelligence team and advocate for the field's needs in product and program strategy.
Scale the model. Define engagement playbooks, success metrics, and onboarding standards as the program expands.
Advocate for your sector. Represent your community's interests to TRM leadership and external government stakeholders.
What we're looking for
8+ years of relevant experience. Proven track record in public sector security, critical-infrastructure defense, or customer-facing technical roles, specifically earning trust with resource-constrained stakeholders.
Sector authority. You have deep credibility in your focus area. You understand how these organizations operate and why generic security guidance fails.
CTI fluency. Ability to analyze threat intelligence, determine what is critical, and translate it into a tactical plan for an operational team.
Bias toward action. You anticipate roadblocks and drive outcomes independently. You frame work in short, aggressive timelines and iterate rapidly.
Strategic clarity. You resolve ambiguity for diverse audiences: entity operators, government partners, and internal teams.
Bias to action / TRM Speed. You frame work in short, real timelines, run fast learning loops, and move when the plan stops working.
Mission commitment. You are motivated by protecting essential services and exercising sound judgment in sensitive government contexts.
Location. This is a US-based remote role, with a preference for the Washington, DC metro area for proximity to government stakeholders.
Onsite meetings & events. Expect periodic in-person meetings with government and entity stakeholders, and to serve as TRM's on-the-ground presence at select cyber threat intelligence (CTI) and critical-infrastructure (CI) events and conferences. Travel is estimated at ~25–40%.
On-call & first response. You'll help build and share an on-call rotation with teammates, taking turns as first responder for your cohort when an entity is in an active incident.
Working hours. Maintain meaningful overlap with U.S. business hours for stakeholder collaboration, and be reachable during active incidents per the on-call schedule.
Nice to have
Former practitioner in your sector (e.g., hospital, utility, county/city, or district security or operations leadership).
Active relationships with the relevant sector ISAC, fusion centers, CISA regional advisors, or relevant law enforcement.
Experience standing up or running a collective‑defense, SLTT, or public‑private security program.
Familiarity with ransomware tradecraft, incident response, and the value of cryptocurrency/payment tracing.
OT/ICS experience (especially for the Water & Critical Infrastructure focus).
Experience operating in fast-moving, ambiguous, standing-start environments.
What success looks like
Your cohort is fully operational and actively using TRM capabilities to defend their environments.
Entities have taken documented defensive actions based on your guidance, resulting in incident avoidance or containment.
You are the first‑call partner for your entities, sector ISACs, and fusion centers.
You have established the engagement playbook and success metrics that define the future of the program.
Every entity in your cohort is onboarded onto the platform and actively using the workflows, with ≥80% active month over month.
A measurable, quarter-over-quarter drop in your cohort's internet‑exposed and known‑exploited (KEV) vulnerabilities.
Median time from onboarding to an entity's first independent, unaided use of a workflow under 14 days.
Tailored, plain‑language advisories delivered to your entities with documented action taken on the highest‑severity items (delivered and acted on).
An active sector peer community where a lesson learned at one entity is adopted across the cohort.
Every entity reaches "measurable defensive use," contributing to the program's sector coverage goals.
About the team
This team is dedicated to cybercrime and SLTT‑resilience. Our goal is to provide real defensive capability to the country's most under‑resourced organizations: rural hospitals, water utilities, and school districts. We achieve this by putting the Orion platform and agentic threat‑intelligence workflows directly into their hands. We measure success by problems resolved, not alerts sent. For us, an alert is not an outcome.
If you’re interested in joining TRM, we encourage you to apply directly. Every application is reviewed by our Talent team.
Before applying, review the job description carefully and highlight the experience and impact that best demonstrate the required qualifications. Please also provide thoughtful and accurate answers to the application questions, as these will be used to evaluate your qualifications for the role.
If you send your resume directly to someone at TRM, we can’t guarantee it will reach the appropriate hiring team. Applying directly is the best way to ensure you’re considered.
Our process is designed to understand how you think, solve problems, and deliver impact, while giving you the opportunity to evaluate TRM. Most interview processes include a case study, AI skills assessment, and Leadership Principles interview.
Recruiter Intro: Explore your experience, motivations, and alignment with the role.
Hiring Manager: Dive deeper into your relevant experience, skills, and impact.
First Round: Typically 1–2 interviews focused on the skills most critical to the role.
Final Round: Typically 3–5 interviews to go deeper on your craft, problem-solving, and alignment with TRM.
References: We’ll speak with former colleagues who can provide perspective on your work and impact.
Offer: If it’s a mutual fit, your recruiter will walk you through your offer and answer your questions.
Welcome to TRM: Once you sign, we’ll get you ready for your first day and onboarding.
Your recruiter will share your specific interview plan and preparation guidance along the way.
We are building a safer world. That promise shows up in how we work every day.
TRM moves quickly. We are a high velocity, high ownership team that expects clarity, follow-through, and impact. People who thrive here are energized by hard problems, experimentation, and continuous feedback. If something takes months elsewhere, it will ship here in days.
Our work sits at the intersection of AI, national security, and fighting crime. The problems are complex, the stakes are real, and the environment evolves quickly. The pace and intensity of the work reflect the importance of the mission. As a result, the way we operate requires a high level of ownership, adaptability, collaboration, and creative problem‑solving.
At TRM, you should expect:
Priorities and targets to change quickly as we experiment and iterate
Work that often requires operating with a high degree of ambiguity
A high level of personal ownership and accountability
Close collaboration across teams and functions
Frequent, high-touch communication
Creative problem solving and out-of-the-box thinking
A pace that rewards urgency, adaptability, and outcomes
This environment is energizing for people who enjoy building, solving hard problems, and making progress in situations that are not always fully defined. It also requires comfort navigating ambiguity, adjusting course as new information emerges, and maintaining focus and positivity in a fast-moving and intense environment.
We also recognize that this style of operating is not for everyone. If you are primarily optimizing for predictability or a consistently balanced workload, we encourage you to use the interview process to pressure test whether this environment is truly the right fit. We want teammates who thrive here, not just survive here.
At the same time, many people find this work deeply rewarding. If you are excited by meaningful problems, motivated by ambitious goals, and energized by working alongside mission-driven colleagues, there is a good chance you will find TRM to be an exceptional place to grow and contribute. Learn more: Interviewing at TRM: How We Hire and What Success Looks Like
AI fluency is a baseline expectation at TRM.
We believe AI meaningfully changes how top performers operate. We expect every team member to use AI to accelerate and reimagine their craft, not just automate surface tasks.
At TRM, AI fluency means you are among the top 10 percent of operators in your function in how you apply AI to:
Accelerate repeatable workflows
Structure and solve problems
Increase speed and leverage
You will be evaluated on applied AI fluency during the interview process.
We hire and grow against three leadership principles. They’re the standards for how we operate, treat each other, and make decisions.
Impact‑Oriented Trailblazer: We put customers first and move with speed, focus, and adaptability. We treat every plan like an experiment – test, ship, measure, and iterate quickly.
Master Craftsperson: We care deeply about our craft. We balance speed with high standards, own outcomes end‑to‑end, and invest in getting better everyday.
Inspiring Colleague: We add clarity and energy, not noise. We bring humility, candor, and a one‑team mindset — giving and receiving feedback to make the team stronger.
At TRM we care deeply about our craft. We are looking for individuals who want their work to matter, who experiment with speed and rigor, and who take pride in building a safer world for billions of people. If you’re excited by TRM’s mission but don’t check every box, we encourage you to apply — we hire for slope, judgment, and the will to learn fast.
TRM is a Series C company with $220M in total funding, backed by Goldman Sachs, Bessemer, Y Combinator, Thoma Bravo, and others. Headquartered in San Francisco, TRM operates as a distributed‑first company with hubs in Los Angeles, San Francisco, New York, Washington D.C., London, and Singapore.
By submitting your application, you agree to allow TRM Labs to process your personal information in accordance with our Privacy Policy .
We collect the information you provide (such as your resume, work history, and contact details) solely for the purpose of evaluating your candidacy for current and future roles at TRM.
Because our hiring cycles for certain positions may span 24 to 36 months, we retain your personal information for up to 36 months from the date of your application. After that period, your data is deleted unless a different retention period is required or permitted by law.
If you are located in the European Economic Area, the United Kingdom, or another jurisdiction with applicable data protection laws, you have the right to access, correct, or request deletion of your personal data at any time before that period ends. To exercise any of these rights, contact us at privacy@trmlabs.com .
To notify TRM Labs that you believe this job posting is non‑compliant, please submit a report through this form . No response will be provided to inquiries unrelated to job posting compliance.
The use of AI tools of any kind (including but not limited to notetakers, interview assistants, and real‑time coaching tools such as Otter.ai, Fireflies, Fathom, Cluey, or similar) during TRM interviews is not permitted without prior approval from TRM. TRM uses its own internal tools for note‑taking to ensure a consistent and confidential experience for all candidates.
We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this form .
TRM Labs does not accept unsolicited agency resumes. Please do not forward resumes to TRM employees. TRM Labs is not responsible for any fees related to unsolicited resumes and will not pay fees to any third‑party agency or company without a signed agreement.
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