Critical Incident Command Analyst - Columbus, Atlanta or Roswell - Requires after-hours and weekend availability

Synovus; Atlanta (GA); On-site; USD 100,000 - 150,000; Full time

Job summary

Pinnacle is seeking an experienced professional to serve as the primary interface between Information Technology and specific business areas. You will identify requirements, create project specifications, coordinate with project teams, and ensure schedules and budgets align with IT strategy.

You will validate information requirements, translate them into functional specs, and manage changes and traceability.

Qualifications

• Bachelor's degree in computer science, information systems, or a related field or an equivalent combination of education and experience.
• Requires 10 years of experience developing, implementing and maintaining enterprise policies, procedures and operating standards.
• Experience in gathering requirements, planning, and coordinating with management and stakeholders.

Responsibilities

• Acts as the primary interface between IT and business units to capture requirements and ensure alignment with IT strategy.
• Translates business requirements into functional specifications and manages requirements, approvals and traceability.
• Participates in process redesign and ensures solutions comply with organizational standards and governance.

Skills

Sitting long periods

Talking and hearing

Use of hands

Vision and color perception

Light lifting

Travel up to 25%

Education

Bachelor's degree in computer science or related field

Job description

< h3>Job Summary

Works with business partners as the primary interface between Information Technology and specific business areas, identifying business unit requirements, creating project and process specifications, coordinating with project teams, and ensuring adherence to schedules and budgets and alignment with Information Technology strategy. Determining if solutions already exist or if new solutions are needed and provides input regarding buy vs build decisions. Ensuring proper integration of solutions that impact work processes. Identifying opportunities for improvement or enhancement and negotiating agreements and commitments between business partners and Information Technology from requirements gathering to final implementation.

Job Duties and Responsibilities

• Serves as an expert regarding the business units supported and has expert understanding of the Information Technology organization's systems and capabilities. Analyzes business unit operations to understand strengths and weaknesses and to identify process and function automation opportunities. Develops appropriate business models to represent business requirements and meet business needs.
• Obtains and validates information requirements from stakeholders through various analysis techniques. Translates high level business requirements into functional specifications for the Information Technology organization. Manages requirements, approvals, changes, and traceability.
• Assists with business process redesign and documentation as needed for new technology. Ensures technology solutions are in compliance with and uphold organizational standards. Develops business models to represent requirements, such as use cases, business process flows, and data flow diagrams.
• Negotiates agreements and commitments. Facilitates communication between business units and Information Technology from initial requirements to final implementation. Provides input regarding buy versus build decisions. Participates in planning sessions with business units to improve business processes.
• Participates in defining and streamlining division level processes, procedures, and templates as needed to support the organization's process maturity goals and to ensure effective and efficient methods in accordance with best practices.
• Provides business reporting and analytical support, particularly pertaining to departmental governance and performance, utilizing various data sources and analytical tools. Performs analysis and provides reporting views with improvement recommendations. Designs, develops, tests, and maintains various reports using SQL driven application table portlets and Business Objects.
• Conducts systems analysis with a focus on business process models and use cases. Performs system administration and maintenance as needed in support of departmental activities. Performs audits to ensure compliance with division processes, procedures and standards.
• Analyzes incidents related to the system/application to identify problem areas. Works closely with the application business partner's product support team to identify and implement solutions.
• Works on multiple projects evaluating and identifying project complexity, assumptions, constraints, and dependencies. Conducts timely surveys to gauge effectiveness of delivery of technology solutions.
• Performs a variety of tasks to improve on the existing operating processes, methodologies and standards. Participates in the development of processes, procedures, and protocols for the department to ensure effective and efficient methods of providing support. Coordinates the maintenance of all tools used to administer the processes as needed to ensure system currency.
• Builds, maintains, and manages stakeholder relationships. Educates the Information Technology organization on the direction of the business. Communicates complex technical concepts simply and effectively to nontechnical team members. Guides team members through the established operating process and escalates non-conformance as needed.
• Maintains a current knowledge base and understanding of technological trends. Uses Information Technology knowledge base to bring solutions to business units supported and enhances the enterprise's competitive edge.
• Assists less experienced team members as needed.
• Each team member is expected to be aware of risk within their functional area. This includes observing all policies, procedures, laws, regulations and risk limits specific to their role. Additionally, they should raise and report known or suspected violations to the appropriate Firm authority in a timely fashion.
• Performs other related duties as required.

The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job

Pinnacle is an Equal Opportunity Employer committed to fostering an inclusive work environment.

Minimum Education

Bachelor's degree in computer science, information systems, or a related field or an equivalent combination of education and experience.

Minimum Experience

10 years of experience developing, implementing and maintaining enterprise policies, procedures and operating standards including preparing agendas, meeting minutes, and follow-up actions for meetings with management. Regular office environment;

Required Knowledge, Skills & Abilities

• May sit for long periods of time;
• Talk and hear regularly;
• Use of hands, ability to reach;
• Ability to see objects up close or at a distance, use peripheral vision, identify basic colors;
• Up to 10 pounds weight lifting/force exertion required;
• Weight/force exertion required less than 25% of the time;
• Travel required less than 25% of the time