Critical Facility Technician

Cushman & Wakefield; Atlanta (GA); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health insurance

Retirement savings plan

Paid time off

Job summary

Cushman & Wakefield is seeking a Critical Facility Technician to operate, monitor, and maintain essential data center infrastructure in a 24/7 environment. You will work across day, swing, and night shifts to ensure uptime and safety.

Responsibilities include using BMS/EPMS/DCIM, performing preventive maintenance, troubleshooting, and coordinating vendor work, with a strong emphasis on safety and documentation.

Qualifications

• 2–5 years in data center operations or critical facilities.
• Experience in live data centers or mission-critical environments.
• Hands-on experience with UPS, generators, switchgear, HVAC, or building automation systems.
• Certifications such as CDCTP, CDCP, OSHA 10/30, electrical safety, HVAC, or other credentials.
• Ability to read electrical one-lines and use BMS/EPMS/DCIM platforms.

Responsibilities

• Operate and maintain UPS, generators, switchgear, and cooling units.
• Monitor systems via BMS, EPMS, and DCIM; respond to alarms.
• Perform preventive and corrective maintenance per SOPs/MOPs/EOPs.
• Troubleshoot issues and support incident response.
• Coordinate vendor activities and maintain logs.
• Ensure lockout/tagout and safety procedures are followed.
• Perform routine rounds, inspections, and documentation.
• Support commissioning and minor project work.

Skills

Troubleshooting

Communication

Problem-solving

Electrical diagrams

BMS/DCIM

Education

CDCTP

CDCP

OSHA 10/30

Electrical safety

HVAC

Tools

UPS systems

Generators

Switchgear

HVAC equipment

Job description

Job Title Critical Facility Technician Job Description Summary

The Critical Facilities Technician supports the safe, reliable operation of mission-critical data center infrastructure in a 24/7 environment. This role is responsible for monitoring, operating, maintaining, and documenting electrical, mechanical, and building systems across day, swing, and night shifts while following approved procedures, safety standards, and escalation protocols.

Job Description

• Operate, monitor, and maintain critical electrical and mechanical infrastructure, including UPS systems, generators, switchgear, PDUs, CRAC/CRAH units, and related equipment.
• Use BMS, EPMS, and DCIM platforms to monitor system performance, identify alarms, and respond promptly to abnormal operating conditions.
• Complete preventive and corrective maintenance tasks according to approved maintenance schedules, procedures, and documentation requirements.
• Execute Standard Operating Procedures (SOPs), Methods of Procedure (MOPs), and Emergency Operating Procedures (EOPs) accurately and consistently.
• Troubleshoot equipment issues, support incident response, and acknowledge conditions that may affect uptime, safety, or service continuity.
• Coordinate and oversee vendor work to confirm activities are completed safely, professionally, and in accordance with approved procedures.
• Maintain accurate shift logs, equipment readings, maintenance records, and incident documentation.
• Follow all site safety requirements, including lockout/tagout (LOTO), electrical safety, arc flash, and OSHA-related procedures.
• Perform routine rounds, inspections, and equipment checks to verify proper operation and identify potential issues before they affect service.
• Support commissioning, testing, and minor project work as assigned.

Minimum Qualifications

• 2–5 years of experience in data center operations, critical facilities, industrial maintenance, or a related technical environment.
• Preferred Qualifications Experience working in a live data center, hospital, utility, manufacturing, or other mission-critical environment.
• Hands-on experience with UPS systems, generators, switchgear, HVAC equipment, or building automation systems.
• Certifications such as CDCTP, CDCP, OSHA 10/30, electrical safety, HVAC, or other relevant technical credentials.
• Experience supporting commissioning, integrated systems testing, or emergency response drills.
• Working knowledge of electrical, mechanical, HVAC, and fire/life safety systems used in critical environments.
• Ability to use monitoring platforms such as BMS, EPMS, or DCIM to review system status and respond to alerts.
• Ability to read and interpret basic electrical one-line diagrams, equipment manuals, and technical procedures.
• Strong troubleshooting, communication, and problem-solving skills.
• Familiarity with applicable safety and industry standards, including NFPA, NEC, OSHA, and site-specific procedures.
• Ability to work independently and collaboratively in a shift-based operations environment.
• Willingness and ability to work day, swing, or night shifts, including weekends, holidays, and overtime as needed.
• Relevant technical training, trade experience, military experience, or equivalent hands-on experience in facilities operations.

Additional Information

Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements. The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.

C&W Services is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated. In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at C&W Services, please call the ADA line at 1-888-365-5406 or email [e-mail]. Please refer to the job title and job location when you contact us.

AAP/EEO STATEMENT C&W provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the company takes affirmative action to ensure that applicants are employed and employees during employment are treated without regard to any of these characteristics. Discrimination of any type will not be tolerated.

OTHER DUTIES

This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice. Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements. The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications. The company will not pay less than minimum wage for this role. Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated. In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email [e-mail]. Please refer to the job title and job location when you contact us.

INCO

Cushman & Wakefield Cushman & Wakefield (NYSE: CWK) is a leading global commercial real estate services firm for occupiers and investors with approximately 53,000 employees in over 350 offices and nearly 60 countries. In 2025, the firm reported revenue of $10.3 billion across its core service lines of services, Leasing, Capital markets, and Valuation and other. Built around the belief that Better never settles, the firm receives numerous industry and business accolades for its award-winning culture. For additional information, visit www.cushmanwakefield.com