Critical Facilities Operations Center Operator, Data Center Operations

Apple, Inc.; Waukee (IA); On-site; USD 60,000 - 90,000; Full time

Job summary

Apple Inc. in Waukee, Iowa is seeking a Critical Facilities Operations Center (FOC) Operator to monitor and manage critical infrastructure in a 24/7 data center environment. You will own monitoring systems, respond to alarms, lead incident management, and uphold maintenance standards.

The role requires strong situational awareness, clear communication, and decision making. Expect 12-hour shifts with potential overtime and collaboration with internal teams and external vendors.

Qualifications

• 1+ years of experience operating EPMS, BMS, and/or FLS controls systems within data centers or equivalent critical environments.
• 2+ years of experience in critical facilities, data center environments, or mission-critical operations.
• Experience with maintenance management tools such as CMMS or similar.
• Experience with mechanical, electrical, and fire life safety systems.
• Physical ability to perform tasks including lifting up to 75 lbs.
• Ability to work varying shifts including 12-hour day or graveyard shifts.
• Familiarity with NFPA 70E, NFPA 70B and OSHA Hazardous Energy Control requirements.

Responsibilities

• Manage and monitor all controls and monitoring systems — EPMS, BMS, FLS, Generator, and Facility Networks.
• Identify critical events and lead incident management, following escalation policy.
• Maintain and update logs and reports with accuracy and compliance.
• Perform daily rounds, verify health of building monitoring systems, and analyze data to address issues.
• Manage FOC communications with stakeholders during normal operations and incidents.
• Open change requests for planned facilities work and update work orders in CMMS.
• Provide updates during turnover meetings and participate in daily staff meetings.
• Collaborate with facilities peers, management, and external vendors; document system changes.
• Coordinate with vendors/contractors and evaluate performance.

Skills

EPMS/BMS/FLS

CMMS

Mechanical knowledge

Electrical knowledge

Shift work

Tools

CMMS

Job description

Critical Facilities Operations Center Operator, Data Center Operations

Waukee, Iowa, United States Corporate Functions

Do you want to help build some of the largest and most consequential enterprise and customer technology systems in the world? Join Apple’s Information Systems and Technology (IS&T) organization. IS&T is the engine behind everything Apple does for customers and for the people who build for them. It’s Apple’s central nervous system. Supporting 2.5 billion active Apple devices, processing billions of secure transactions, and keeping the technology that defines modern life running flawlessly, IS&T makes the impossible feel effortless.Do you love building solutions to handle global complexity and immense scale? Imagine what you could do here.Infrastructure Services is part of IS&T and the foundation of Apple's global network operations — managing data center equipment and systems to deliver compute, storage, and networking services for teams across Apple, including its internal developer community. From individual facilities to a worldwide network, Infrastructure Services ensures the technology underneath everything works without question.We are actively seeking a Facilities Operations Center (FOC) Operator who is committed to working in a critical environment that values continuous improvement and embraces change!Apple’s Data Center Operations team thrives with individuals like you that take pride of ownership for the services provided in our critical environments. We excel at actively managing and maintaining systems that expand our customer support capabilities, and assist the world with their daily lives. As part of a group of like-minded people, you will address complex topics pertaining to applications, devices, processes and systems that craft how we maintain and operate our facilities in the most balanced and innovated approach possible!

Description

As an Apple FOC Operator, you will ensure the performance of critical infrastructure monitoring systems. You will own all activities in critical spaces, respond to alarms, lead incident management, and uphold Apple maintenance standards. This fast-paced role requires strong situational awareness, clear communication, and sound decision-making. Critical Facilities operations monitors work 12 hours per day including graveyard, weekend, and holiday shifts and may work overtime depending on business needs.

Responsibilities

• Manage and monitor all controls and monitoring systems — including Electrical Power Monitoring Systems, Building Management Systems, Fire/Life Safety, Generator Systems, and Facility Networks — and manipulate control systems as required based on maintenance activities and direction from onsite supervision
• Identify critical events and lead the incident management process, running Emergency Operating Procedures until relieved by management, and escalating issues per the current escalation policy
• Maintain and update logs and reports ensuring accuracy and compliance with applicable standards
• Perform or ensure completion of daily rounds and readings, verify health of building monitoring systems, and employ data-driven analysis to identify and address infrastructure issues
• Manage all FOC communications and disseminate information to relevant stakeholders during normal operations and incidents
• Implement Change Requests for planned facilities work, open incident tickets for break/fix activities, and update work orders with vendor time and notes in the maintenance management system
• Provide updates during turnover meetings on outstanding issues, conduct or participate in daily staff meetings, and ensure the FOC is staffed and maintained at all times
• Collaborate with facilities peers, management, and external vendors while maintaining comprehensive documentation of system changes and site health.
• Coordinate with vendors, contractors, and service providers — ensuring accurate check-in/check-out, evaluating vendor performance, and escalating concerns to management as needed

Minimum Qualifications

• 1+ years of experience operating EPMS, BMS, and/or FLS controls systems within critical facilities, data centers, industrial plants, or military technical ratings (e.g., Navy Nuclear, Navy EM/ET/MM/GSM, or other US Military mechanical/electrical fields)
• 2+ years of experience in critical facilities, data center environments, industrial plant operations, mission-critical operations center, or military technical ratings (e.g., Navy Nuclear/EM/ET/MM, Navy GSM, USAF mechanical/electrical).
• Experience with maintenance management tools such as Computerized Maintenance Management Systems (CMMS) or similar
• Experience with or exposure to mechanical, electrical, and fire life safety systems
• Physical ability to perform tasks that require sitting, standing, bending, stooping, pushing, pulling, and lifting up to 75 lbs.
• Capability to work in varying temperature environments (60°F to 110°F) and follow OSHA work-rest cycles
• Flexibility to work varied shifts, 12-hour day or graveyard shifts, with a readiness for overtime as decided by business needs

Preferred Qualifications

• 4+ years of experience in critical facilities, data center environments, industrial plant operations, mission-critical operations center, or military technical ratings (e.g., Navy Nuclear/EM/ET/MM, Navy GSM, USAF mechanical/electrical).
• 2+ years of experience operating EPMS, BMS, and/or FLS controls systems within critical facilities, data centers, industrial plants, or military technical ratings (e.g., Navy Nuclear, Navy EM/ET/MM/GSM, or other US Military mechanical/electrical fields)
• Ability to analyze complex failure scenarios, understand detailed one-line diagrams and piping and instrumentation diagrams, and interpret cascading failure risks
• Understanding of safety regulations and standard processes in data center environments
• Competency in Apple operating systems or common software applications
• Ability to execute standard operating procedures (SOPs), emergency operating procedures (EOPs), and triage high-priority alarms under pressure
• Excellent written and verbal communication skills
• Experience and skills necessary to apply programs and process used to assess and react to high priority alarms while actively mitigating risk when required
• Demonstrated ability to manage multiple tasks and prioritize effectively in a dynamic setting
• Planning, analytical, organization and problem solving skills
• Basic knowledge of NFPA 70E, NFPA 70B, OSHA Hazardous Energy Control program requirements

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant

At Apple, we believe accessibility is a fundamental human right. You’ll find that idea reflected in everything here — in our culture, our benefits and our digital tools. By welcoming as many perspectives as possible, we help you build a career where you feel like you belong.
Learn about accessibility in Apple’s workplace
Learn about reasonable accommodations for job applicants

Apple accepts applications to this posting on an ongoing basis.