Crisis Support Worker

Paragon Social Care; Wingate (NC); On-site; USD 24,108 - 38,572; Full time

Benefits offered by this job

Supportive working environment

Competitive hourly rate

Ongoing professional development

Referral bonus packages

Casual dress code

Job summary

A dedicated support service for youth is seeking a Crisis Support Worker to provide compassionate care to young people experiencing mental health crises. This role involves delivering person-centered interventions, maintaining records, and working collaboratively with professionals. The ideal candidate has experience with young people in distress and a full UK driving license. This position offers a range of benefits in a supportive environment.

Qualifications

• Experience working with young people in crisis or with complex mental health needs.
• Understanding of trauma-informed and person-centered approaches.
• Ability to remain calm under pressure.

Responsibilities

• Deliver high-quality, person-centered crisis interventions.
• Encourage engagement in daily routines and activities.
• Document incidents, interventions, and communications.

Skills

Experience with young people in crisis

Strong communication skills

Trauma-informed approach

Flexibility in working hours

Education

Mental health or social care qualifications

Tools

Full UK driving license

Job description

Job Title: Crisis Support Worker – Young People’s Mental Health

Salary: £17.50-£28 per hour

About Us

we are committed to supporting young people through the most challenging moments of their lives. We believe that no one should face a mental health crisis alone. Our team provides compassionate, responsive, and youth-centered support for individuals aged 11-17 experiencing acute emotional distress or mental health difficulties.

The Role

We are seeking an empathetic, resilient, and proactive Crisis Support Worker to be part of our specialist team supporting a vulnerable young person. You will play a vital role in delivering high-quality, person-centered crisis interventions to young people as part of a 24/7 support package.

You’ll work directly with young people experiencing emotional or psychological crises, helping them feel heard, supported, and safe. This role is fast-paced, emotionally demanding, and incredibly rewarding.

Key Responsibilities

Support Daily Living and Routines- Encourage engagement in daily routines and activities that promote stability, structure, and wellbeing within the home. Plan and participate in various activities and fun days out to promote social and recreational development.

Provide Therapeutic Support and Guidance- Use evidence-based techniques (e.g. grounding, emotional regulation strategies) to support recovery and help build the young person’s resilience. Prioritise the safety and security of the young person at all times.

Maintain Accurate Records- Document all incidents, interventions, and communications in accordance with safeguarding, legal, and requirements for the organisation.

Participate in Supervision and Training- Engage in regular supervision, reflective practice, and mandatory training to maintain professional standards and emotional resilience.

Transporting the Young Person- Ensuring the young person is taken to appointments, activities or education as accordingly.

Work Collaboratively with Key Stakeholders- Liaise with external professionals (e.g. CAMHS, social workers, emergency services) to ensure coordinated care and appropriate escalation when needed.

Could you be the right fit for us?

• Do you have experience working with young people in crisis or with complex mental health needs- experience?
• Do you have strong communication skills and the ability to remain calm under pressure?
• Do you believe every young person deserves to feel safe, supported, and have a true sense of belonging?
• Do you have an understanding of trauma-informed and person-centered approaches?
• Are you flexible with your working rota and will be able to work evenings, weekends and at short notice?
• Do you hold a full UK driving license and have access to your own vehicle?

Experience within prison services, secure setting or hospital would be a bonus as well as mental health, youth work, social care, or psychology qualifications.

If you have answered yes, please apply as we would love to hear from you!

What We Offer

• A supportive, inclusive, and trauma-informed working environment
• A competitive hourly rate with great opportunities for progression
• Ongoing professional development and training
• Regular supervision and reflective practice sessions
• Opportunity to make a tangible difference in the lives of young people
• Casual dress – Wear something that is comfy, appropriate, and allows you to complete the job to the best of your ability

• Referral bonus packages – We want to give back to you as a support staff, recommend a friend when you come on board for a great referral bonus

Apply Now

Join a team that believes in hope, compassion, and resilience. If you're passionate about making a difference for young people when they need it most, we want to hear from you.

This post is subject to an enhanced Disclosure and Barring Service (DBS) check due to the nature of the role, which involves working with vulnerable young people. Safeguarding and promoting the welfare of young people is a priority, and all applicants will be expected to share this commitment.