Crisis Support Counselor

JEVS Human Services Career Center; Philadelphia (Philadelphia County); On-site; USD 52,000 - 76,000; Full time

Job summary

JEVS Human Services Career Center is seeking a START Coordinator to lead community-based assessments, crisis planning, and therapeutic coordination for individuals with IDD and mental health needs. The role emphasizes trauma-informed practices and cross-system collaboration within an integrated service delivery model.

You will stabilize individuals in crisis, coordinate supports, and participate in ongoing team trainings, with opportunities for professional growth in a supportive clinical

Qualifications

• Experience with trauma-informed care principles and trauma-informed approaches.
• Strong collaboration and coordination skills across multidisciplinary teams.
• Ability to manage crisis assessments and community-based planning.

Responsibilities

• Clinical Coordination & Support: Manage caseloads and develop CSCPIPs using strengths-based approaches.
• Systems Integration & Community Collaboration: Act as a clinical liaison across behavioral health, developmental services, medical, educational, and emergency services.
• Crisis Response & On-Call Support: Participate in 24/7 on-call rotation and provide timely crisis response.
• Documentation & Compliance: Maintain documentation in SIRS and EMR systems; track outcomes and support transitions.
• Professional Growth & Training: Participate in trainings, CEUs, and fidelity to the START model.

Job description

At JEVS, we help the people we serve lead self-determined, connected, and hopeful lives that strengthen themselves, their families, and their communities. Our team is more than 1,000 strong, serving the Greater Philadelphia community tirelessly for over 80 years. Our programs are designed to help individuals have a better quality of life. We serve those with disabilities and people facing tough socio-economic conditions. We believe everyone deserves fulfilling jobs, educational opportunities, and access to vital services.

START (Systemic, Therapeutic, Assessment, Resources, and Treatment) employs a positive approach to build upon an individual's strengths to fortify experiences, ambition, character, and abilities. These services promote person-centered approaches and training for persons, families, and caregivers using positive approaches and other therapeutic tools.

The START Coordinator serves as a key clinical team member- providing community-based assessment, crisis prevention, planning, and therapeutic coordination. You'll help stabilize individuals in crisis and strengthen natural systems of support, reducing the need for emergency interventions or out-of-home placements.

This role offers the opportunity to lead person-centered planning, build cross-system collaboration, and apply trauma-informed care principles within an integrated service delivery model. You will make a lasting difference in the lives of individuals and families while continuing to grow professionally within a supportive clinical team environment.

Responsibilities

Clinical Coordination & Support

• Manage a caseload of 20-30 individuals with dual diagnoses (IDD and behavioral/mental health needs).
• Develop individualized Cross-Systems Crisis Prevention and Intervention Plans (CSCPIPs) using strengths-based, trauma-informed approaches.
• Conduct assessments and interventions in collaboration with the clinical team and natural support systems.
• Determine and coordinate additional therapeutic supports such as coaching and respite services.

Systems Integration & Community Collaboration

• Serve as a clinical liaison across systems (behavioral health, developmental services, medical, educational, and emergency services).
• Maintain strong relationships with families, caregivers, and external providers to promote integrated care planning.
• Facilitate interdisciplinary support meetings to ensure consistent and coordinated service delivery.

Crisis Response & On-Call Support

• Share in the 24/7 on-call rotation, providing timely telephonic (within 1 hour) and face-to-face (within 2 hours) crisis response.
• Offer real-time support and post-crisis debriefing to individuals, families, and system partners.
• Collaborate with leadership during emergency situations, ensuring adherence to trauma-informed practices and START protocols.

Documentation & Compliance

• Ensure timely and accurate documentation in the START Information Reporting System (SIRS) and agency EMR systems.
• Track service outcomes and contribute to ongoing quality improvement initiatives.
• Support admissions, discharges, and transitions within START Resource Centers or community settings.

Professional Growth & Training

• Participate in internal trainings, CEUs, and clinical conferences related to IDD, mental health, trauma, and crisis intervention.
• Contribute to team-based learning, reflective supervision, and fidelity to the START model.
• Obtain and maintain required certifications (START Coordinator, CPR, First Aid, Mental Health First Aid, etc.).