Crisis Specialist Chat/Text Day or Swing (Full-Time)

Crisis Connections; United States; Remote; USD 48,000 - 52,000; Full time

Benefits offered by this job

Union representation (OPEIU)

Job summary

Crisis Connections is seeking a compassionate 988 Crisis Specialist to provide chat and text support for individuals in crisis. This fully remote role serves residents of WA, AZ, OH, and TX, with day or swing shifts and a 30–37.5 hour workweek.

The position is union-represented and pays $26.79 per hour. You will assess risk, de-escalate, and coordinate with clinicians while documenting interactions and connecting people to resources.

Qualifications

• High school diploma or GED plus four (4) years of full-time behavioral health experience, or a combination of education and experience (Bachelor's degree 1 year Behavioral Health experience, Associate degree 2 years Behavioral Health experience)
• Strong verbal and written communication skills.
• Ability to multitask across multiple software platforms in a fast-paced environment
• Ability to remain focused and grounded during emotionally intense conversations
• Agency Affiliated Counselor (AAC) credential required by the end of the probationary period. Crisis Connections will reimburse the cost of obtaining the credential.
• Crisis intervention or suicide prevention experience
• Behavioral health or contact center experience

Responsibilities

• Provide empathetic, nonjudgmental crisis intervention via chat, and SMS text
• Conduct suicide risk and behavioral health assessments and support de-escalation
• Collaborate with on-shift clinicians to ensure safety when higher-level intervention is needed
• Develop safety and action plans with individuals in crisis
• Connect callers to appropriate community resources and crisis response partners
• Accurately document interactions in the electronic health record
• Follow established 988 Lifeline protocols and performance standards
• Contribute to shared team goals for response times, availability, and quality care

Job description

Description

Job Title: 988 Crisis Specialist Chat/Text

Team and Department: 988 Crisis Services Chat/Text Team

Schedule: Day or Swing schedules

Job Type: Full-time role (4-5 days a week; 30 - 37.5 hours per weeks)

Work model: Fully Remote (candidates must reside in WA, AZ, OH, TX).

Pay rate: $26.79/hour

Please note this is a union-represented (OPEIU) role.

At Crisis Connections , we believe that every person deserves compassionate, accessible support during their most difficult moments. As a 988 Specialist Crisis Chat/Text, you'll play a vital role in providing life-saving emotional support to individuals experiencing mental health crises-right when they need it most.

If you're empathetic, calm under pressure, and motivated by meaningful work, we invite you to join our growing 988 Crisis Services team.

Why This Role Matters

The 988 Suicide & Crisis Lifeline is transforming how people access mental health support. In this role, you will be a trusted voice for individuals reaching out via chat or text, offering hope, connection, and practical support during moments of distress.

Our approach centers dignity, respect, and non-judgment---meeting people where they are and helping them move toward safety and stability.

What You’ll Do

As a 988 Crisis Specialist, you will:

• Provide empathetic, nonjudgmental crisis intervention via chat, and SMS text
• Conduct suicide risk and behavioral health assessments and support de-escalation
• Collaborate with on-shift clinicians to ensure safety when higher-level intervention is needed
• Develop safety and action plans with individuals in crisis
• Connect callers to appropriate community resources and crisis response partners
• Accurately document interactions in the electronic health record
• Follow established 988 Lifeline protocols and performance standards
• Contribute to shared team goals for response times, availability, and quality care

Requirements

What We're Looking For: We're seeking candidates who bring both skill and heart to this work.

Required Qualifications

• High school diploma or GED plus four (4) years of full-time behavioral health experience, or a combination of education and experience (Bachelor's degree 1 year Behavioral Health experience, Associate degree 2 years Behavioral Health experience)
• Strong verbal and written communication skills.
• Ability to multitask across multiple software platforms in a fast-paced environment
• Ability to remain focused and grounded during emotionally intense conversations
• Agency Affiliated Counselor (AAC) credential required by the end of the probationary period. Applications must be submitted within 30 days of hire. Crisis Connections will reimburse the cost of obtaining the credential.
• Crisis intervention or suicide prevention experience
• Behavioral health or contact center experience

Preferred Experience

• Knowledge of the King County and Washington State public mental health system

Technology & Work Environment

• Must reside in Washington, Arizona, Ohio, or Texas
• Reliable high-speed internet (wired connection require; no hotspots or satellite)
• Smartphone capable of using Microsoft Multi-Factor Authentication (MFA)
• Quiet, private workspace suitable for confidential conversations
• Ability to sit and use a headset for extended periods

A brief computer skills assessment is required as part of the hiring process. Accommodations are available upon request.

Our Commitment to Inclusion

Thriving employees create a thriving mission. Crisis Connections is committed to diversity, equity, and inclusion. We value lived experience and welcome applicants from all backgrounds. BIPOC individuals, people with disabilities, and members of the LGBTQ community are strongly encouraged to apply.